1. Building and Maintaining a Team July – August 2010

2. Introduction to Teams Exercise: Successful teams Not-so successful teams

3. Introduction to Teams Exercise: Positives and negatives of working in a team

4. Team Dynamics

5. Communication and participation Conflict Leadership and power struggles Climate Individual behaviour Non-verbal communication Norm application

6. Team Dynamics Attitude and Energy Walking dead (low energy – negative attitude) Spectators (low energy – positive attitude) Cynics (high energy – negative attitude) Players (high energy – positive attitude)

7. Functions of Teams “The sum is greater than the parts” “We have 2 hands. One is for helping ourselves, and the other is for helping others” Audrey Hepburn

8. Functions of Teams When a common goal must be achieved When one person cannot provide all the required skills Interdependencies (direct and implicit)

9. Functions of Teams Advisin g Innova -ting Promo- ting Inspec- ting Produ- cing Develo p-ing Organising Maintenance Linking

10. Types of Teams Informal teams Project teams Quality circles Kaizen Process Improvement Six Sigma Focused teams Work teams

11. Stages of Team Development Forming Storming Norming Performing

12. Stages of Team Development Forming Storming Norming Performing

13. Stages of Team Development

14. Team Building and Team Maintenance Experimental teambuilding EI-Based teambuilding

15. Team Building Key Building Blocks for teambuilding Vision, mission and values Trust and awareness Passion Team behaviours

16. Maintaining Teams Attitudes and teams Micromanagement

17. Maintaining Teams Delegation What am I doing that does not need to be done at all? What am I doing that can be done by somebody else? What am I doing that only I can do?

18. Maintaining Teams Team Traps “What are we here for?” “Our world is THE world” Single issue obsessions Reality distortion Increasing bureaucracy A lack of new stimuli We all agree The sepia photo Poor communication

19. Difficulty in teams Team member responses: Motivational Rejection Intervening Defense Symptoms Toxic teams

20. Team Leadership – Behaviours and Roles Situational Team Leadership Direction Support

21. Team Membership "None of us is as smart as all of us." Ken Blanchard

22. Change in Teams CHANGE LOSSLOSS FEARFEAR UNKNOWNUNKNOWN RESISTANCE! Understanding Resistance

23. Resistance in Teams LOSS Jobs Status Security Comfort zones Title Office Others? FEAR The unknown New skills New structure Coping ability Too much work Others? THE UNKOWN Uncertainty Rumours Competencies and skills Comfort zones New order Others? Emotions such as: anger, fear, stress, resentment, unhappy, sad, agitation, anxiety, judgmental, distrust, etc.

24. Stages of Change in Teams Change and Teams

25. Change in Teams Resistance Anger Anxiety Exploration Interest Trying out Acceptance/ Commitment Satisfaction Vision Unaware No knowledge of change Denial Apathy Numb Understanding Change – Typical Reactions

26. Change in Teams Jordan (2004) argues that: Successful people during change – read and manage their emotions They are able to read others’ emotions and take actions to manage those emotions prior to attitudes being affected. Emotions during change – A GIVEN!

27. Political Intelligence in a Team Reasons for politics Awareness

28. Team Reward and Recognition Guidelines Ideas

29. Diversity in Teams Put employees into a room with only a table and two chairs. Leave them without any instruction and check back on them in two hours. If they have taken the table apart...assign them to engineering. If they are counting butts in the ashtray...put them in finance. If they are talking to the chairs...assign them to personnel. If they are sleeping...they are management material. If they do not notice when you walk in...place them in security. And if they have left early...put them in sales.

30. Diversity in Teams What is Diversity? Why multi-faceted teams? Fostering diversity

31. Conclusion Andre O’Callaghan Andre O’Callaghan Consulting www.aoconsult.co.za QUESTIONS