1. What will Agile Working enable us to do? Employer Benefits Increased effectiveness and efficiency of working practices Retention and attraction of staff Continued staff loyalty Reduction in accommodation costs Reduced dependency on office premises Reduced travel time Reduction in CO2 output A leaner and more responsive organisation Greater knowledge sharing and resilience

2. What will Agile Working enable us to do? Employee Benefits Maximised productivity, creativity and innovation Greater input into work Ownership of working style and routine Greater job satisfaction Improved work/life balance Reduced stress levels and wasted time

3. Why is Agile Working important to us? Agile working empowers employees to work where, when and how they need to maximise productivity, increase creativity and innovation and deliver the greatest value to the business Performance is assessed on output and results rather than perceived effort Both remote working and dynamic onsite working are supported

4. Location Location is about having guaranteed access to the right kind of facility for getting the work done. This might be working from home; working from a desk at Nordon, or it might be a quiet workplace or breakout room or it could be at a partner location. Hot-desking can increase opportunities to meet new people, exercise choice and experience a greater sense of freedom.

5. How does our organisation become more agile? By defining individual requirements for optimal productivity By creating work styles and technology packages for groups of employees By balancing the needs and desires of both the employee and the business

6. How do we measure our organisational agility? Employee productivity Employee satisfaction with the physical and cultural workplace 100% trust between managers and staff Our IT is people centric

7. We have identified four types of work style within our organisation Fixed Spends more than 90% of their time in the office Mostly customer facing role Needs regular interaction with colleagues Job needs to be performed at Nordon due to reliance on office based equipment Field Predominately works remotely or out of the office Mostly customer facing role in the field No requirements to have a fixed desk in a specific office Spends less than 40% of their time at a desk May require access to corporate systems to perform role in the field Home Spends more than 80% of their time at a desk Limited need to interact with customers face to face Limited need to interact with colleagues face to face May be process workers with clear productivity targets May need access to corporate systems to perform role No mobile requirement – no fieldwork Flexible Job involves research, report writing, attending meetings, networking, working with partners No requirements to have a fixed desk in a specific office Spends approximately 40% of their time at a desk Occasionally works at home or remotely

8. My post is required to always work from Nordon due to the nature of my duties? Fixed Worker Field Worker Flexible Worker Home Worker My post requires access to specific office based equipment to perform my duties? My post requires more than 80% of time working from a desk? Yes No Yes No My post requires less than 40% of time working from a desk? YesNo My post requires a minimum of 20% of time at Nordon? Yes No How do I define my work style?

9. NDDC Fixed Worker NDDC Context Where the style of work is very much a part of a specific physical location. Examples of NDDC jobs roles include: Reception Staff Post and Scanning Staff DescriptionTypically performs a small number of dedicated processing tasks from a trusted location. Usually the need for fixed location working will be because there is a requirement to  Provide first point of contact functions for council services.  Access to specific office equipment. Tasks are usually of a processing and assessment nature

10. NDDC Flexible Worker NDDC Context Staff that work predominately in an office environment but do not have a requirement to be at a fixed location. Examples of NDDC jobs roles include: Department Managers ICT roles DescriptionTypically uses generic productivity tools e.g. email, word- processing, internet access to perform core activities. They may have less reliance on Line of Business applications. Employees are contractually based at a particular location, working from a touch-down desk and regularly work from other locations including home.

11. NDDC Field Worker NDDC Context Staff who spend the majority of their time away from any office, working in the field providing services. They do not have a dedicated office space. Examples of NDDC jobs roles include: Building Control Officers Environment Officers DescriptionA Field worker needs access to Line of Business and productivity applications. They also need to access or update customer records both online and offline as well as create documents and manipulate data. They do not need a dedicated office space, but will access touch points. Deals with customers in a non office environment

12. NDDC Home Worker NDDC Context Those workers who are contractually based at home and whose performance is process driven. Examples of NDDC jobs roles include: Housing Benefit Officers LLPG Officer DescriptionStaff work from home as their main base, occasionally visiting the main office. Office-style work undertaken predominantly from a remote location

13. Technology by work style - Giving you the right tools to do the job Work style – Current AssetsTechnology Package FixedDesktop FlexibleLaptop FieldLaptop Smartphone HomeDesktop Work style – Future ProvisionTechnology Package FixedDesktop FlexibleUltrabook FieldLaptop/Tablet Smartphone with GPS tracking HomeDesktop All UsersMicrosoft Lync