1. Better Accident Investigations Presented by QBE Loss Control Services

2. Presentation Objectives: 1. Emphasize Importance of Thorough and Timely Accident Investigations 2. Review Accident Investigation Process 3. Review MBC Accident Investigation Procedures for: –Employee Accidents –Vehicle Accidents

4. Why Investigate? Find Causes

5. Triangle of Opportunity 1 100 500 Disabling Injury Minor Injuries Property Damage & Near Misses

6. Why Investigate? Find Causes Identify/Eliminate Hazards Discover Deviations from Standard Procedure Basis for Recommendations for Change Assists Insurance Company Claim Personnel in Proper Handling of all Claims.

7. It’s Your Responsibility “An unsafe act, unsafe condition, and an accident are all symptoms of something wrong in the management system”. Dan Peterson Techniques of Safety Management McGraw-Hill Book Company 1978

8. It’s your duty to…… Get The Facts Record What Happened Find Out What’s Needed Recommend or Take Action Follow-up

9. Accident: Any unplanned, unexpected event that interferes with the orderly progress of the distribution activity or process.

10. Accident Investigation Policy Should Identify: What must be investigated? Who is primarily responsible for investigations? Who should be notified of accidents? Who gets copies of completed reports? Deadline for completion? Who’s responsible for follow-up?

11. For Our Purposes…. An accident Investigation be completed: 1. Immediately after any work related injury or illness, regardless of how minor; or 2. Immediately after any physical contact is made with a company vehicle, regardless of how minor.

12. CTD’s/Repetitive Motion Need To Be Investigated As Well Identify All Contributing Factors Identify/Implement Ergonomic Solutions

13. Accident Investigation Process: Response Fact Finding Analysis Recommendations Follow-up

14. When Interviewing Witnesses, Don’t: Pressure the Witness Blame the Witness for the Accident Interrupt an Answer Ask “Yes” or “No” Questions Ask “Why” or “Opinion” Questions Emphasize “Just the Facts Mam”

15. When Interviewing Witnesses, Do: Interview as Soon as Possible Interview at the Accident Scene if Possible Take Notes Put the Witness at Ease Ask Open-ended Questions Repeat the Story Back to the Witness End the Interview on a Positive Note

16. Also Consider the Following: Accident Investigation Kit Take Pictures Use Video

17. Keep in mind…. Condition Corrected = Accident Prevented No Action Provides No Protection Bottom Line - Let’s Learn From Our Mistakes!

18. Could there possibly be any questions so far??