1. Here’s What We Do to Get Your Home SOLD Fast and For Top Dollar! Here’s What We Do to Get Your Home SOLD Fast and For Top Dollar!

2. We Have a Plan. A Plan That Works. A Plan That We Work Just For You. We Have a Plan. A Plan That Works. A Plan That We Work Just For You.

3. __26. Video Picked Up or Seller Gives to Friend __27. Pre-Listing Checklist Completed __28. Advise Marketing Coordinator of New Listing __29. Review Current Title Information __30. Determine if a short term rate is Applicable __31. Plat Map Ordered __32. Lot Size Confirmed __33. Owners House Plans Received if Applicable __34. House Plans Reviewed __35. Organize File in Proper Order __36. Make Contact Cards for and Marketing Coordinator __37. Put Into Letter Sequence __38. Order Just Listed Labels and Reports __39. Call Owner to Schedule Caravan __40. April Makes Cookies for Caravan __41. Buy Lottery Tickets for Caravan __42. Prepare Flyers and Caravan Feedback __43. Assign a Hotline Rider __44. Write Hotline Ad for Hotline __45. Record Hotline Ad at The Recording Studio __46. Interior Room Sizes Measured __47. Exterior Home Dimensions Plotted __48. Year Home was Built Researched __49. Property Disclosure Delivered __50. Property Data Sheet for Office __51. Showing Instructions Prepared, Office Notified __52. Loan Company & Loan Number Provided by Seller __53. Current Loan Information Verified by Lender __1. Research Ownership __2. Research Legal Description __3. Assessment & Status __4. Research all currently Listed Properties __5. Research Previous Sales Activity __6. Order Property Profile from Title Company __7. Review Property Profile __8. Assessors Tax Information Ordered __9. Assessors Tax Information Reviewed __10. Legal Names on Title Research __11. Complete Market Study Prepared __12. Enter in Rand’s Computer Base __13.Send Confirmation for Listing Appointment __14.Prepare Personal Listing Information __15.Deliver Pre-Listing Information Package to Seller __16. Deliver Video to Seller Prior to Appointment __17. Confirm Appointment ask pre appointment questions __18. Present Total Market Overview, __19. Present Strategic Master Marketing Plan to Seller __20. Discuss Preparation to Market Effectively __21. Plan Goals with Seller __22. Present Rand’s Plan of Action to Seller __23. Suggest Financing Alternatives __24. Listing Contract & Addendums Signed by Seller __25. Pre-Listing Information Package Picked Up You will meet our Marketing Manager. It is their job to implement the marketing plan we have designed to sell your home. When your home is shown, need more flyers or anything, please call our 'Client Hotline' and leave a message for our Marketing Manager. Marketing Manager Pre-ListingListing Checklist

4. Listing (cont.) __54. Loan Assumption Requirements Researched __55. Second Loan Company & Loan Number __56. Second Loan Information Verified with Lender __57. Review Current Appraisal if Available __58. Lot Information Researched for Size & Dimensions __59. Land Use Researched __60. Zoning Researched __61. Required Elementary School Researched __62. Required Junior High School Researched __63. Required High School Researched __64. Home Owner Association Manager Contacted __65. Homeowner Association Fee Verified __66. Copy of By-Laws Ordered __67. Home Owner Association Services Provided __68. Copy of Complex Lay-out __69. Have Extra Key for Lockbox __70. Lock Box Installed __71. Sign Ordered __72. Brochure Box Installed __73. Electricity Available in Research __74. Average Utilities Researched __75. Sewer/Septic System Researched __76. Water Availability Researched __77. Water Fees or Rates Researched __78. Well Status Confirmed with Well Report (if applicable) __79. Well Use Determined as Household or Domestic __80. Well Production Confirmed (G.P.M.) __81. Well Depth Verified __82. Natural Gas Availability Researched __83. Propane Tank Lease Term and Rate Verified __84. Mobile Home Foundation Confirmed Permanent __85. Mobile Home Title Purged as Necessary __86. Property Inclusions and Amenities are Noted __87. Property Inclusions are Noted __88. Ads Written with Seller’s Input __89. Color Photo Taken __90. Power of Attorney Reviewed and Filed __91. All Proration's are Researched and Noted __92. All Rents and Deposits are Verified __93. Copy of Leases Provided __94. Coordinate Showings with Tenant __95. First Right of Refusal Verified __96. Repairs and Maintenance Noted Completed __97. Home Owner Warranty Made Available __98. Home Owner Warranty Application Completed __99. Home Owner Warranty Application Emailed __100. Home Owner Warranty Received __101. Home Owner Warranty Filed __102. Note All Unrecorded Property Lines /Agreements __103. “New Listing Checklist” Completed __104. “Closing and Control” Check list Completed __105. New Listing Entered Into MLS System __106. Make Copy of PFL for Buyer’s Agent “Ups Book” Transaction/Escrow Manager Meet your "Transaction/Escrow Manager". In addition to trouble shooting it is their job to make sure the inspections are done, the appraiser is on track, all the "i"s are dotted and the "t"s are crossed, every detail, so that your escrow closes ON TIME! Listing (cont.)

5. __107. Add Property to Our Active Listed Inventory List __108. Add Property to Our Current Production Book __109. Confirm Owner Has a Copy Listing Agreement __110. Proof MLS Computer Printout __111. Marketing Brochure Prepared __112. Information “tent” to Go With Brochure __113. Add to My Other Home Brochures in the Area __114. Marketing Brochure Emailed to Seller for Review __115. Marketing Brochure Delivered to Brochure Box __116. Place Brochure in All Agent Mail Boxes Board Offices __117. Email Brochure to Top 10% Agents __118. Broker’s Caravan Scheduled __119. Promote at Board of Realtors __120. Mail Out “Just Listed” Announcements Neighborhood __121. Advise Our Network Referral Members __122. Notify Telemarketers of New Listing __123. Direct Telemarketers to Call Geographic Area __124. Follow-up on All Hotline Leads (Buyers Agents) __125. Email Blast “Hot Sheet” to Board Members __126. Provide Marketing Data to International Relocation __127. Provide Marketing Data to Incoming Referral Buyers __128. Provide “Special Feature” Cards for Marketing __129. Post on ALL Social Media Sites __130. Schedule Virtual Tour __131. Post on Site and Schedule for Syndication __132. Upload Virtual Tour to YouTube Channel __133. Optimize for Keywords YouTube __134. Distribute to All YouTube Media Every 3 Days __135. Loan Information Reviewed and Filed __136. Loan Information Updated if Necessary __137. Feedback Sheets Sent to Agents After Showings __138. Showing Feedback Conveyed to Sellers Email Copy __139. Get Information From Electronic Key Boxes __140. Weekly Market Study Reviewed & Emailed __141. Update Sellers on Marketing and Pricing __142. Prepare info for Peninsula Showcase of Homes __143. Schedule Time to Film the Property With the Seller __144. Write Voice Over for Showcase of Homes __145. Pre-Approve all Buyers __146. Price Changes entered into MLS Computer __147. Price Changes Emailed to all agents __148. Price Change on All Brochures __149. New Brochures are delivered as needed __150. Refer Seller to Best Agents at their Destination Clients for Life We know that trust is earned,. Give us the opportunity and we will work to earn your trust! Listing (cont.)

6. __151. Offer Received to Office __152. Contact Selling Agent discuss Buyer Qualifications __153. Offer Reviewed with Seller __154. All Responses are Reviewed __155. All Required Forms presented to Complete the Sale. __156. Offer is Accepted, Amended or Countered __157. Signed Offer Delivered to Selling Agent __158. Contract Signed by all parties Under Contract __159. Advise Escrow Manager of New Listing in Escrow __160. Copies of Contract Emailed to Seller __161. Copies of Contract Emailed to Selling Agent __162. Copies of Contract in office file (Cloud and Hard File) __163. Original Documents files with agent obtaining offer __164. Sales in Progress Checklist completed __165. Earnest Money Deposit Recorded __166. Earnest Money is Deposited in Escrow Account __167. Closing File Forms and files updated. __168. Showings are restricted if Seller Requests __169. Pending Sale posted in MLS __170. Coordinate with Selling Agent and Lender __171. Copies of Contract and Addendums to Lender __172. Confirm Purchaser is Pre-Approved Under Contract __173. Review Credit Report Results __174. Provide Credit info to Seller if Owner Carry __175. Assist in Arranging Financing __176. Coordinate Discount Points locked with dates __177. Provide Comparable Sales for Appraiser __178. Schedule Appraisal __179. Follow-up on Appraisal __180. Appeal for Increase if Appraisal is low __181. Relay results of CRV to Seller __182. Confirm Verifications of APPROVED Loan __183. Follow Loan Processing to Underwriter __184. Contact Lender weekly to Track Processing __185. Relay loan details to the Seller __186. Email ALL Documents as We Receive to Seller __187. Email Control Form to Title Company __188. Confirm Loan Payoff Statement __189. Confirm Loan Assumption Statement Ordered __190. Contact Existing Lender-Assume. Requirements __191. Compile all required items for Assumption __192. Submit all required items for Assumption __193. Order Title Insurance Commitment __194. Confirm if Turn-in Policy Available __195. Review Title Insurance Commitment __196. Confirm Purchaser received Title Commitment __197. Confirm Agent received Title Commitment EASY EXIT LISTING We GUARANTEE our services. Ask about our “EASY EXIT” Listing Program. Initial offer

7. __198. Note Title Insurance Requirements __199. Coordinate all Title Insurance Requirements __200. Verify Buyers Hazard Insurance __201. Provide “Home Owners Warranty” for Closing __202. Coordinate Home Inspection __203. Review the Home Inspection Results __204. Negotiate Payment and Completion of all Repairs __205. Inspection Clause Requirements Completed __206. Deliver Unrecorded Property Information to Buyer __207. Septic Inspection Ordered __208. Septic Report Received and Reviewed __209. Copy of Septic Inspection Report Sent to All Parties __210. Copy of Septic Report filed(Cloud & Hard) __211. Well Flow Test Ordered __212. Well Flow Test Report Received and Reviewed __213. Copy of Well Flow Test Report Delivered to Parties __214. Copy of Well Flow Test Report filed (Cloud & Hard) __215. Water Pot ability Test Ordered __216. Water Portability Test Received & Reviewed __217. Copy of Water Pot ability Test Delivered to All Parties __218. Copy of Water Pot ability Test filed (Cloud & Hard) __219. Loan Approved __220. Closing Location Selected __221. Closing Date confirmed __222. Closing Time Scheduled with Seller __223. Closing Time Scheduled with Title Company __224. Closing Time Scheduled with Lender __225. Closing Time Scheduled with Selling Agent __226. Closing Time Scheduled with Buyer __227. Final Walk Thru Scheduled for Buyer __228. Closing figures from Title Company __229. Closing Figures Received and Reviewed __230. Closing Figures forwarded to Selling Agent __231. Closing Figures forwarded to Buyer __232. Closing Documents requested. __233. Broker Review/Approve Closing Documents __234. Forward Closing Documents to Sellers __235. Confer and review Docs with Seller’s attorney __236. Provide Earnest Money Check for Escrow __237. Oversee the Entire Closing Process __238. Coordinate This Closing with Your next purchase __239. Confirm Checks Delivered at Closing Fully Committed We are 100% committed to selling your home for the most money possible, not the Least! Under Contract

8. CLOSING __240. “Thank you” sent to client & buyer __241. Follow-up Call Made to Client __242. Follow-Up Call made to Buyer __243. Clients New address & Info entered in computer __244. Entire Closed Package filed Cloud and File Cabinet __245. Seller’s Settlement Statement in February 1 tax file __246. Buyer’s Settlement Statement in February 1 tax file __247. February 1 of Following Year Send Settlement Statements to Buyers & Sellers __248. Send request to pick up sign __249. Pick-up Key Box __250. Pick up Brochure Box __251. Pick up Display Materials __252. Update Master Computer Records __253. Remove Property from Property Roster __254. Enter Client on the Sphere List __255. Follow-up with Client on a Regular Basis __256. Maintain a loyal relationship __257 Set Buyer/Seller to Automated Follow-up __258 Send “Astound You” report Card to All Parties Personal Service Guarantee The "Everything to Gain... Nothing to Lose“ Personal Service Guarantee “If at anytime we are not doing everything we promised to do, simply pick up the phone, tell us what we did wrong. If we cannot correct it to your satisfaction within 24 hours, we will cancel the listing ourselves and refer you to our best competitor!“. Thank You SATISFACTION GUARANTEED! Serving You…

9. I Provide You With CONSTANT ONGOING COMMUNICATION! Keeping You Informed About The Progress of Your Sale: I Will Not Abandon You Once You List With Me! 1. By Phone! I promise to keep you up-to-date on the progress of your sale weekly by phone and daily when in escrow. 2. By Email! I will email you at least once a week to give you a report on the progress of your sale. 3. Showing Feedback ! I will contact you personally by phone and email to give you feedback on what buyers have said about your home after each showing.