1. Business Driven Technology Unit 3 Streamlining Business Operations Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.

2. 10-2 Unit Three O Chapter Nine – Enabling the Organization – Decision Making O Chapter Ten – Extending the Organization – Supply Chain Management O Chapter Eleven – Building a Customer-centric Organization – Customer Relationship Management O Chapter Twelve – Integrating the Organization from End to End – Enterprise Resource Planning

3. Chapter 10 Extending the Organization— Supply Chain Management 10-3

4. 10-4 LEARNING OUTCOMES 1. Describe the four changes resulting from advances in IT that are driving supply chains 2. Summarize the best practices for implementing a successful supply chain management system

5. 10-5 Information Technology’s Role in the Supply Chain

6. 10-6 Information Technology’s Role in the Supply Chain Factors Driving SCM

7. 10-7 Visibility O Supply chain visibility – the ability to view all areas up and down the supply chain O Bullwhip effect – occurs when distorted product demand information passes from one entity to the next throughout the supply chain

8. 10-8 Consumer Behavior O Companies can respond faster and more effectively to consumer demands through supply chain enhances O Demand planning software – generates demand forecasts using statistical tools and forecasting techniques

9. 10-9 Competition O Supply chain planning (SCP) software– uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain O Supply chain execution (SCE) software – automates the different steps and stages of the supply chain

10. 10-10 Competition O SCP and SCE in the supply chain

11. 10-11 Speed O Three factors fostering speed

12. 10-12 Supply Chain Management Success Factors

13. 10-13 Future Trends O Fastest growing SCM components O Supply chain event management (SCEM) O Selling chain management O Collaborative engineering O Collaborative demand planning

14. 10-14 Radio Frequency Identification O Radio frequency identification (RFID) - Uses electronic tags and labels to identify objects wirelessly over short distances

15. 10-15 Radio Frequency Identification

16. 10-16 Radio Frequency Identification

17. 10-17 LEARNING OUTCOME REVIEW O Now that you have finished the chapter please review the learning outcomes in your text