2. The European Service Automation Market “Service Automation Software will be the wave that swamps the PSA ripple” Andrew Ball, Research Analyst, ICT Group

3. Key features “Understand the structure of the market today and how it will develop in the coming years.” We provide: Market forecasts to 2007 and the drivers behind this growth A full analysis of the marketing strategies of the key vendors, including their European penetration, segmentation, and unique selling points. An understanding of the key trends in the market to 2007 Opportunities and challenges that the trends in the market will pose existing and potential vendors.

4. Key content Key market changes and the degree of challenge that they pose enterprise software vendors Based on detailed interviews with senior marketing management from all the key vendors, we analyse issues including... What are the successful European penetration strategies? Which market segments are targeted by which vendors? What are the key trends in the market ?

5. Key content What will be the impact of key trends on vendors in the market? How can vendors turn these trends to their advantage? Total Service Automation Software Market Recognition and Execution Analysis (Europe) 2001

6. Who will benefit from this report? Enterprise Software Vendors (ESV) Find out the potential of the service automation market Assess the entrance strategies of other ESV’s Determine the competitive advantage ESV’s will enjoy Dedicated Service Automation Software Vendors Analyse the new competitive challenge from ESV. Understand the basis for the continued growth of the market Tailor your strategy to meet the key trends in the market Project and Resource Management Software Vendors Read about how these vendors have entered the market Decide whether to enter the market through partnership Assess whether you can afford not to be a part of this market

7. Featured Companies Account 4Novient AugeoOracle Business EnginePeoplesoft ChangepointPlanview DeltekPortera EpicorSAP EvolveSiebel MaconomySharpOwl Niku

8. What to do next For more information Call +44 (0) 1865 398662 or email enquiries@fs-europe.com