1. DOCUMENT #:GSC15-PLEN-47r1 FOR:Presentation or Information SOURCE:CCSA AGENDA ITEM:6.9 CONTACT(S):qifeng@bupt.edu.cn CCSA Standardization activities on ICT Management and Operation (ICT M&O) Qi Feng CCSA Global Standards Collaboration (GSC) GSC-15

2. Outlines  CCSA Current Activities  Challenges  Proposed Resolution  Supplementaries IT service WP Proposed Standards ISO/IEC (JTC1) Approved Standards

3. Current Activities --ICT Management and Operation Framework M&O Organization Supporting SystemManaged Objects M&O service (Outsourcing ) M&O service (Outsourcing ) ICT M&O Scenarios M&O Service (Provision ) M&O Service (Provision ) Process 1 2 3 4 5 5

4. Current Activities --Standardization Scope of ICT M&O M&O Organization Supporting System Managed Objects Process M&O Service 1 2 3 4 5 Solution Space Standardization Space

5. CT Field IT Field ITIL V2 BSI15000 ISO20000 ITIL V3 OGCISOBSI COBIT ISACA OSI Sys. Mgt. ISO ITU-T TMF IETF TMN OSS SNMP Current Activities --Standardization gap analysis ITSMF

6. Current Activities --Standardization harmonization M&O Organization TMF OSS ISO: ISO20000 Supporting System ITU-T TMN IETF: SNMP Managed Objects ITU-T TMN ISO/IEC 17799 Process BSI: ITIL V2, V3 TMF OSS M&O Service ISO: ISO20000 ISACA: COBIT 1 2 3 4 5 Solution Space Standardization Space Harmonization

7. ·IT General ·ICT General ·M&O Service qualification ·General ·ICT Facilities ·ICT System ·ICT Service ·General ·M&O Service Specified ·General ·M&O Service Specified ·General ·M&O Service Specified ·IT Service Specified Current Activities --Programme and Direction M&O Organization TMF OSS ISO: ISO20000 Supporting System ITU-T TMN IETF: SNMP Managed Objects ITU-T TMN ISO/IEC 17799 Process BSI: ITIL V2, V3 TMF OSS M&O Service ISO: ISO20000 ISACA: COBIT 1 2 3 4 5 20082009201020112012201320142015 M&O Framework 0

8. 8  IT operation and maintenance service management technical specification -- part 1: Framework  IT operation and maintenance service management technical specification -- part 2: definition of management service  IT operation and maintenance service management technical specification -- part 3: service management process  IT operation and maintenance service management technical specification -- part 4: supporting system for management  IT operation and maintenance service management technical specification -- part 5: Configuration Management DataBase (CMDB) Current Activities --Approved Standards

9. 9  ICT service management standardization framework  ICT service management framework  ICT service catalogs management  ICT service life cycle management  ICT service provision management  ICT service assurance management  ICT service Quality management  ICT Service process management Current Activities --Proposed Standards

10. Challenges  Technology and service development Network and Service convergence and innovation ICT service industry chain reconstruction  Diversity of requirements Telecom operators in transition Enterprise and government informatization ICT M&O service outsourcing  Standard Organization cooperation gap Domestic standardization cooperation International standardization cooperation  ICT M&O service qualification certification methods ISO 9000 qualification experience

11. Proposed Resolution  that the Participating Standards Organizations of GSC continue to support ICT management and operation standardization as a High Interest Subject;  to continue to bring a spirit of collaboration and mutual support to the development of ICT management and operation standards;  to work to identify and present areas of standardization that relate ICT management and operation with other High Interest Subjects, such as new SP/NO management & operation requirements, IPTV, Home Networking, etc.; and  that the Participating Standards Organizations of GSC actively seek on going tactical coordination and collaboration of management and operations work programs (e.g. via the ITU-T JCA on Management and ITU-T SG2).  to work to study the qualification evaluation mechanisms or methods to ICT M&O service provision

12. Summary  ATIS focus on ICT service specified M&O standardization activities, such as IPTV, NGN, and so on  CCSA established a practical ICT M&O framework which can harmonize most of the current ICT standardization achievements in different organizations  Coordinate and collaborate with other organizations where appropriate  Continue with cross-organizational coordination and collaboration

13. Supplementary Slides 13

14. 14  IT operation and maintenance service general requirement  IDC operation and maintenance service specification  IT System operation and maintenance service specification  IT Operation and maintenance service security specification  IT peripheral equipment operation and maintenance service specification  Emergency operation and maintenance service specification IT service WP Proposed Standards

15. 15  ISO/IEC 20000-1:2005 Information technology -- Service management -- Part 1: Specification  ISO/IEC 20000-2:2005 Information technology -- Service management -- Part 2: Code of practice  ISO/IEC TR 20000-3:2009 Information technology -- Service management -- Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1  ISO/IEC DTR 20000-4 Information technology -- Service management -- Part 4: Process reference model  ISO/IEC TR 20000-5:2010 Information technology -- Service management -- Part 5: Exemplar implementation plan for ISO/IEC 20000-1 ISO/IEC (JTC1) Related Standards

16. Thanks!