1. Project Information and Communications Management
CHAPTER 13
Project Information and Communications Management

2. Communication and Project Management
Dynamics of project communications

3. Communication and Project Management (cont.)
Directions of communication

4. Communication Challenges
Lack of communication
Miscommunication
Timing of communication
Forgetting aspects of non-verbal communication
Too much communication

5. Lines of communication
Communication Models
Lines of communication

6. Sender Receiver Model

7. SMCR (Berlo’s) Model

8. The Communications Management Plan
Communications strategy and approach
Policy and procedure
Project reporting arrangements
Project team directory
Committee/project meeting arrangements
Communication roles and responsibilities
Review process
Project management information system (PMIS)
Risk review
Lessons learned

9. The Communications Management Plan (cont.)
Review communications from many perspectives

10. Planning, Developing and Tracking Communications
Communication planning artefacts

11. Example of a Communications Matrix

12. Planning, Developing and Tracking Communications
CPORT is a simple set of guidelines developed out of practice to assist in the development of communications.
C = Context of the communication
P = Purpose of the communication
O = Objectives of the communication
R = Resources affected by the communication
T = Timing: when do the effects of the communication take place?

13. The 4Cs of Truth about Communication
Comprehension is the first C
Credibility is the second C
Connection is the third C
Contagiousness is the fourth C

14. Project Reporting Analysis of past performance
Analysis of project forecasts
Current status of risks and issues
Work completed during the period
Work to be completed in the next period
Summary of changes approved

15. Project Management Information Systems (PMIS)
PMIS includes:
Corporate systems
Scheduling and resource management systems
File sharing
Intranet
Document Management Systems
Integrated Project Management Information Systems

16. Project Management Information Systems (PMIS) (cont.)
Configuration Management (CI)
Version control
Document distribution control
CI repositories
Document Management Systems
Content Management Systems

17. Project Management Information Systems (PMIS) (cont.)
Think about how project information and knowledge flows within and outside the project environment.

18. Project Communication Integration

19. Key Terms committee charter Communications Management Plan
Communications Matrix
Communications Register
Configuration Management (CI)
CPORT
Elevator Pitch (EP)
knowledge management
lines of communication
Project Management Information Systems (PMIS)
sender–receiver model
SMCR model (Berlo’s model)
The 4C’s of Truth about Communication