1. Communication Skills It is no coincidence that some of the most successful people on the planet just happen to be excellent communicators

2. Definitions of communication The creation of understanding in someone else’s mind in order to promote mutually beneficial action. A sharing of information or ideas between or among individuals leading to a mutually beneficial outcome. The meaning of your communication is the response that you get.

3. Basics of Communication 1.Sender 2.Receiver 3.Message 4.Tools 5.Medium

4. Types of Communication 1.One-to-One 2.Group Communication 3.Mass Communication

5. Messaging One-to-One Sender: 1.Practice & Preparation 2.Know your audience (language – history – civilization – interests – NEEDS) 3. BELIEVE IN YOUR MEESAGE ( understand – be inspired – GROW)

6. Messaging One-to-One Message: 1- Keep it Short & Simple 2- Address the real needs 3- Balance your message 4- Repetition

7. Messaging One-to-One Receiver: -- Constructing an effective dialogue 1- Opening 2- Open Ended questions 3- Closing 4- Follow Up

8. Messaging One-to-One Tools: 1- Sender (Body language – Contact – SOUL) 2- Technology (from Wooden Sticks to Internet) Medium : 1- Reaching for the receiver (Socrates) 2- Pe = Po - Int

9. Common communication Interference's Stress Environment Beliefs Personality Status Ego Prejudice Lack of planning Language Confidence Emotions Fear Attitude Values Time Noise Distractions

10. Key Pitfalls Lack of Knowledge (Moldova ??) https://www.cia.gov/library/publications/the-world-factbook/ Moldova and Ukraine operate joint customs posts to monitor the transit of people and commodities through Moldova's break-away Transnistria region, which remains under OSCE supervision Trafficking in personsTrafficking in persons: current situation: Moldova is a major source and, to a lesser extent, a transit country for women and girls trafficked for the purpose of commercial sexual exploitation; Moldovan women are trafficked to the Middle East, Eastern Europe, and Western Europe; girls and young women are trafficked within the country from rural areas to Chisinau; children are also trafficked to neighboring countries for forced labor and begging; labor trafficking of men to work in the construction, agriculture, and service sectors of Russia is increasingly a problem tier rating: Tier 3 - Moldova does not fully comply with the minimum standards for the elimination of trafficking and is not making significant efforts to do so; the government failed to follow-up on allegations of officials complicit in trafficking cited in the 2007 Report, and it did not demonstrate proactive efforts to identify trafficking victims (2008)

11. Key Pitfalls: CULTURAL MISHAPS

12. Key Pitfalls Inflexibility Despair Jumping to Conclusion Prejudice Ambiguity

13. Group Presentations Same rules apply Practice

14. HOMEWORK 1. (John 8 : 30 – 59) Please analyze the conversation between Our Lord Jesus Christ & the Jews and His response to them. 2. (John 3 : 1 – 18) How did our Lord Jesus Christ teach us the “art of conversation” from His conversation with Nicodemus.