1. ALTEL PREPAID PRODUCT DESCRIPTION
Aug 1, 2013 v1.4

2. BASIC RATES

3. STARTER PACKS
Starter packs for Altel Prepaid will be sold at a retail price of RM The starter pack will be preloaded with RM 5.00 worth of airtime credit. Starter packs will have a validity period of 30 days.

4. Domestic Rates 16sen 5sen 25sen per minute* per SMS per MMS per MB#
* 60 seconds call block
# or per session

5. MOBILE BROADBAND PLANS
500 MB
7 days validity
RM 15.00
Weekly
2 GB
30 days validity
RM 48.00
Monthly

6. MOBILE BROADBAND PLANS
MECHANICS
Subscriber must be in Malaysia to register for Mobile Broadband plans
Subscriber need to have enough credit balance in account before being allowed to register for Mobile Broadband plans
Balance of quota does not carry forward
To register Weekly plan
Type MB WEEK and send to 25835
To register Monthly Plan
Type MB MONTH and send to 25835
To check validity/ quota balance
Type MB BAL and send to 25835
To access Help menu
Type MB HELP and send to 25835

7. BONUS

8. FRIENDS & FAMILY: Cheapest call & SMS rates to best friends & family
Voice calls to Friends & Family
8 sen/ min (60 sec block)
SMS to Friends & Family
2 sen/ SMS
MECHANICS
Maximum of 8 Friend & Family numbers for each subscribers
Friends & Family is only applicable for on-net subscribers – Altel, Celcom & Celcom MVNOs
Add to list (RM1.00)
Send FNF ADD <number> to 25835
Delete from list
Send FNF DELETE <number> to 25835
View List
Send FNF LIST to 25835

9. ACTIVATION BONUS: 10% bonus credit for first reload
MECHANICS
Bonus will be applicable for the first reload within 5 days of activation
Only first reload is applicable for bonus
Bonus will only be applicable for reloads of RM30 and above
Bonus will be capped to RM50
Subscriber must be in active state to be applicable for bonus
Bonus credit does not carry any validity period
NOTIFICATIONS
Upon successful first reload (of RM30 or more)
Welcome to Altel! Thank you for your reload. A bonus of RMX.XX has been credited into your account.

10. BIRTHDAY BONUS: 20% bonus credit during birthday month
MECHANICS
Bonus will start on 0000hrs, 1st day of birthday month
Bonus will end on 2359hrs, last day of birthday month
Bonus will only be applicable for bonus upon a minimum of 3 months length of stay
Subscriber must be in Active state to be applicable for bonus
Subscribers will only be applicable for bonus if they have registered/ updated their birthday
Each mobile number can only enjoy Birthday Bonus ONCE a year
NOTIFICATIONS
7 days before birthday month
Please reply BD ON to within 7 days to enjoy your birthday bonus. Visit for more details.
At start of Birthday Bonus
HAPPY BIRTHDAY! Enjoy 20% of BONUS credit whenever you reload this month.
2 days before Birthday Bonus ends
Your Birthday Bonus will end on (End Date). You still have 2 days to enjoy 20% of Bonus credit upon reload.

11. CAT/ CAR: Request/ transfer credit among Altel subscribers
Description
SMS
Service Fee
Registration
Send CAT <6 digit password> <mother’s name> to 25835 -
Transfer (registered subscriber)
Send <RM> <password> to 1<mobile no>
RM 0.20
Transfer (unregistered subscriber)
Send <RM> to 1<mobile no>
To request
Send RQ <RM> to 1<mobile no>
RM 0.50
To change password
Send CPWD <old password> <new password> to 25835
To retrieve password
Send FPWD <mother’s name> to 25835
For Help Menu
Send HELP to 25835
RM 0.15

12. CAT/ CAR: Request/ transfer credit among Altel subscribers
Amount
Validity
RM 1.00 – RM 5.00
2 days
RM 6.00 – RM 10.00
5 days
RM – RM 30.00
10 days
MECHANICS
Subscriber must be in Malaysia when requesting or making a transfer
Customer need to utilise RM10 usage (one time requirement) in order to perform CAT/ CAR
After the RM10 usage, system will take up to 24 hours to enable subscribers to perform the transfer
Customers within the grace period and/ or without airtime balance can still request/ receive airtime
Registration is only required for transfer amounts above RM10.00 (i.e. RM11 and above)

13. CAT/ CAR: Request/ transfer credit among Altel subscribers
Description
Action By
Daily Limit
Maximum transfer amount
Sender (registered user)
RM 30
Sender (unregistered user)
RM 10
Maximum number of request
Requester – active with airtime
Unlimited
Requester – active without airtime
3 requests
Requester – in grace period
Maximum receipt amount
Requester
RM 30 or 3 transactions
(whichever comes first)

14. CREDIT ADVANCE: RM2 emergency credit from Altel
Description
SMS
Service Fee
Credit Advance (length of stay of below 1 year)
Send ADVANCE to 25835
RM 0.50
Credit Advance (length of stay above 1 year) -
MECHANICS
Subscribers are eligible for Credit Advance if their status is Active
Airtime threshold to be eligible for Credit Advance is RM0.50 or below
Subscribers are eligible for Credit Advance once for every reload made

15. RELOADS

16. Physical Soft Pins Pinless TYPES OF RELOADS Scratch cards
Denominations of RM5, RM10, RM30, RM50
Distributed via Altel dealers/ distributors
Physical
Self service terminals
Via terminals located in convenience stores, petrol kiosks, etc.
Soft Pins
Internet banking, ATM machines, EZ Reload via SMS
No set denominations
Via popular banks in Malaysia, Altel dealers/ distributors
Pinless

17. RELOAD PACK DENOMINATIONS
Validity Period
RM 5.00
5 days
RM 10.00
20 days
RM 30.00
60 days
RM 50.00
90 days
Standard Denomination Packs – Physical Scratch Cards & Soft Pins
Denomination
Validity Period
RM 3.00 – RM 4.50
3 days
RM 5.00 – RM 9.50
5 days
RM – RM 19.50
20 days
RM – RM 29.50
45 days
RM – RM 49.50
60 days
RM and above
90 days
“Flexible” Denomination Packs – Pinless, Easy Reload
* Flexible denominations starts from RM 3.00 and increments of RM 0.50

18. CUSTOMER CARE

19. ALTEL CUSTOMER CARE: IMPORTANT NUMBERS
Services
Numbers
ALTEL Customer Care (from ALTEL Mobile)
13388

20. SUBSCRIBER ACTIVATION

21. SIM ACTIVATION SIM activation will be done via first call
After SIM card is inserted, subscriber is required to make a call to any number (Customer Service can suggest to contact 13388)
Subscriber will be directed via IVR to select language, etc.
Subscriber will then be advised that line is active

22. RELOAD/ CHECK BALANCE

23. RELOAD CHECK BALANCE VIA USSD SHORT CODE:
Subscriber to type *122*<16 digit reload code number>#
Press call
VIA SMS:
Subscriber to type REC<space><16 digit reload code number>
Send to 2888
VIA IVR:
Dial 1930
Follow instructions.
VIA USSD SHORT CODE:
Subscriber to type *124#
Press call
VIA SMS:
Subscriber to type BAL
Send to 2888
VIA IVR:
Dial 1930
Follow instructions.