1. “Consumers Education Workshop”
BSNL KANNUR SSA
// Welcome to //
Consumer Advocacy Group Member &
Esteemed Customers of Kannur SSA
for the
“Consumers Education Workshop”

2. Phone connections
Tele Density
Market Share
BSNL
12,10,44,765
10.16
14.37
Delhi
41,76,212
Mumbai
45,83,888
PSU Total
12,98,04,865
10.53
13.14
Pvt Operators
79,16,95,446
74.73
86.86
G.Total
92,15,00,311
85.26
100.00
KERALA
1,05,61,676
31.62
29.28
Pvt. Operators
2,55,12,967
76.37
70.72
Total
3,60,74,643
107.99
100

3. ABOUT BSNL Bharat Sanchar Nigam Limited, erstwhile Department of
Telecom, is an Indian state-owned Telecommunications
company headquartered in New Delhi, formed on
BSNL is the Largest provider of Fixed Telephone and
Broadband connections in the country
BSNL is fourth largest provider of Telephones
(Fixed + Mobile ) in the country
Telephones (Wired Line + Mobile ) : BSNL is the Number One service provider in Kerala
Mobile Phones : BSNL is at Number Two, closely -
behind IDEA , in Kerala.

4. KANNUR, KASARAGOD REVENUE DISTRICTS & Union Territory
BSNL KANNUR SSA
THE LIFELINE OF
KANNUR, KASARAGOD REVENUE DISTRICTS & Union Territory
of MAHE

5. STATUS OF KANNUR SSA No. of Exchanges 172 No. of landline connections
3,82,000
PCOs working
7,851
ISDN Connections
526
Broadband Stations
204
Broadband connections working
68,684
Total GSM Connections working
11.2-lakhs
No. of GSM BTS working
630
No of new Mobile BTS proposed, to be commissioned by December 2013
180
No. WiMAX BTS working 55
No.of WLL BTS working
166

6. SERVICES OFFERED Wire line Telephone connections CDMA based fixed line
GSM based 2G / 3G mobile connections
Landline based Broadband connections
Wireless based Broadband (WiMAX) connections
FTTH / GPON services
Leased Line / MPLS VPN to Business customers
IN services
Dial Up internet services
3G broadband service through data card
Wideband through EVDO

7. Public Grievance Redressal
Fault booking ( Land Line Phones & BB ) – 198
PG (Public Grievance) cell in SSA –
PG (Public Grievance) cell in Circle office – 1094
Broadband Help Desk – 1504 / 12678
Billing Complaints ( LL & BB ) /1662.

8. GSM CALL CENETER NUMBERS
Call Center Nos.:
2501 – Mobile Value added services complaints (Content
Providers Service)
General Prepaid Mobile Tariff enquiry & Recharge
Complaints
2503 – Postpaid Complaints
2504 – GPRS, 3G, Data & Blackberry complaints
– WiMAX / CDMA call center
1503 / – Main call center
1504 – Broadband service
1505 – Blackberry service support
1506 – ISD enquiry / complaints

9. Mobile : General Information
Description
Format
Mobile No./ Plan / Freebies / Validity, Main account balance, Expiry date
*123#
Activated Voice STVs
*124*1#
Last call charge
*102#
Activated F & F Nos.
*124#
Activated unlimited Voice STVs
*124*2#
SMS balance enquiry
*124*3#
GPRS balance
*124*4#
Activated ISD STV
*124*6#
Data balance enquiry
data<sp>2G OR
data<sp>3G to 53733
Message centre nos.
For setting miss call alert
(no subscription charge)
Settings – call divert – out of reach – set as

10. Telecom Commercial Communications Customer Preference
SMS and Direct Calling is the cheapest and effective
way of Marketing.
Telemarketing invades the privacy and make
customers irritant.
TCCCP Regulations enable to block such
Unsolicited commercial calls/SMS.

11. Category of Telemarketing Communication Procedure for Registration
1. Fully Blocked Category : Stoppage of all Commercial Calls / SMS
Write “START 0” and send SMS to 1909
2. Partially Blocked Category: Stoppage of all Commercial Calls / SMS except SMS from seven Preferences
For receiving Messages from Banking / Insurance / Financial / Credit Cards, Write “START 1” and send SMS to 1909
For receiving Messages from Real Estates –
Write “START 2” and send SMS to 1909
For receiving Messages from Education –
Write “START 3” and send SMS to 1909
For receiving Messages from Health –
Write “START 4” and send SMS to 1909
>Consumer Goods/Automobiles -Write “START 5” and send SMS to 1909
>Commn./ Broad-casting / Entertainment –
Write “START 6” and send SMS to 1909

12. TCCCP Regulations On successful registration , Customer receive an SMS
confirming Exercised option and a unique registration
number within 24 hours. The registration will be
effective within 7 days.
The customers can check their status of their
registration by clicking the LINK “Customers Registration
status” on

13. New Wire-line Telephone Connection
One time Installation charges:
> Rs.550 for Rural & Rs.750 for Urban
B) Security deposit (Refundable):
> Local + STD=Rs.500 & Local + STD + ISD= Rs.2000
Note: Those who arrange own Telephone Instrument will get
300-mcu free for 3-months mcu / month)

14. PULSE RATE APPLICABLE FOR LANDLINE
Calls Originating from BSNL Fixed Landline / WLL
Particulars
BSNL N/W
OTHER N/W
LL/WLL
MOBILE
FIXED
Calls within Kerala
3 min.
2 min.
1 min.
Calls outside Kerala

15. CENTREX FACILITY FROM LANDLINE
Two or more Subscribers within the SDCA / Switching group Area can form a group & these grouped numbers can make calls by using short codes.
Advantages of Centrex facility
All intra Centrex calls are free
(c) It is just like an EPABX, but there is no initial investment or maintenance cost.

16. CHARGES FOR CENTREX FACILITY
No. of Telephones in Centrex
Monthly plan charges / Subscriber 2
Rs.50 3
Rs.75 4
Rs.100
> 4 DELs, Centrex charge based on FMC
FMC Below 200
FMC
FMC 500 & above
5 to 15
Rs.75/
Rs.60/
Rs.0/
16 to 50
Rs.40/
51 to 100
Rs.25/
100 to 500

17. FEATURES OF Present CDR BILLING
> Landline & Broadband customers may please visit the
self care portal of BSNL and register their Mobile No. and
ID for getting,
. Details of Bill raised
. Payment acknowledgement
. Bills through
. On line Bill payment - (1% discount)
. Voice call details & Broadband Usage view
. Fault booking & Clearance details

18. HOME UNLIMITED BB PLANS
Speed
FMC for Landline
Free calls
ULD 499
512Kbps upto 4GB, beyond 256Kbps
As per plan
Nil
ULD 625 Do
100
Combo ULD 750
1Mbps upto 6GB, beyond 512Kbps
Combo ULD 900
4Mbps upto 8GB, beyond 512Kbps
400
Pl.Note: 250 plan allows 1GB free
Total charge payable = = Rs.430 in Urban area
If the customer uses additional 3GB usage, then the additional usage
charge = Rs.900
Hence the total charge payable = = Rs.1330
If this customer is opting above mentioned 625 plan, he can save Rs.705 and 50 additional free calls

19. GENERAL COMBO LIMITED PLANS (No FMC for Landline)
GENERAL UNLIMITED BB PLANS
Plan
Speed
FMC for Landline
Free calls
Combo ULD 850
2Mbps upto 8GB, beyond 512Kbps
Nil
350
Combo ULD 1000
2Mbps upto 15GB, beyond 256Kbps
450
Combo ULD 1350
4Mbps upto 20GB, beyond 512Kbps
250
GENERAL COMBO LIMITED PLANS (No FMC for Landline)
Combo 299
Upto 512 Kbps
1GB
FN Combo 500
Upto 2Mbps
1.5GB + Night UL
175
FN Combo 599
4 GB + Night UL
200
Combo 1111
15 GB
500

20. Rs.999 unlimited usage for home users, whereas
WiMAX – WORLD-WIDE INTEROPERABILITY FOR MICROWAVE ACCESS
LAST MILE WIRELESS BROADBAND INTERNET SERVICE
PROVIDES WIRELESS BROADBAND SERVICE
NO ACTIVATION / INSTALLATION CHARGES
SPEED UP TO 2-Mbps
Rs.999 unlimited usage for home users, whereas
Rs.1999 unlimited usage business customers
One time purchase cost for Wi-MAX CPE is Rs.1,500
Rs.399 / month allows 2.5GB free usage at 2Mbps speed,
additional Rs.100/ GB

21. WIRELINE - RURAL TARIFF PLAN Call charges beyond free calls
Plans
General
Economy
Sulabh
Gramin 75
Plan charges
in Rs.
110
150 75
Free calls
Annual payment in Rs.
1100
1500
750
Call charges beyond free calls
Up to 300 @80ps & 1.20
Up to & 1.20
1.20 if reqd.
Up to 300 @Re.1/& 1.20

22. WIRELINE - URBAN TARIFF PLAN Call charges beyond free calls
Plans
General
Economy
Sulabh
Plan charges
in Rs.
180
300 99
Free calls 50
225
Annual payment in Rs.
1800
3000
990
Call charges beyond free calls
1.00
up to 300 & 1.20
1.20
1.20, if reqd.

23. WIRELINE - SPECIAL PLANS (For Rural & Urban Area)+
Super
Premium
Plan charges
in Rs.
425
975
1450
2450
Free calls
400
1000
1500
3000
Annual payment in Rs.
4250
9750
14500
24500
Call charges beyond free calls
1.10
1.00
0.90
0.80

24. UNLIMTED USAGE PLANS FOR RURAL AREA
Plan Name
UL-350
UL-500
TV-250
Fixed Monthly Charges (FMC)
350
500
250
Free Talk value in Rs.
Nil
200
Call charges to BSNL Fixed line
Unlimited
1.00
Call charges to BSNL Mobile
0.60
Call charges to Other ops’ n/w
Pulse rate applicable
60 sec
UL – Unlimited
TV – Talk value
* For annual payment option, Discount on FMC for two months

25. UNLIMTED USAGE PLANS FOR URBAN AREA
Plan Name
UL-450
UL-600
TV-250
FMC in Rs.
450
600
250
Free Talk value in Rs.
Nil
200
Call charges to BSNL Fixed line
Unlimited
1.00
Call charges to BSNL Mobile
0.60
Call charges to Other ops’ n/w
Pulse rate applicable
60 sec
TV – Talk Value
* For annual payment option, Discount on FMC for two months
Similarly Broadband Combo plan opted Customers can avail unlimited free talk facility to BSNL n/w for Rs.375 / Rs.475 in Rural / Urban areas respectively

26. FTTH- Fibre To The Home
BSNL will extend fibre from its nearest Central Office (CO)
location directly and install at the customers identified
locations. The services such as Voice, Broadband, IPTV etc.
will be enabled as per the customers request.
This service is now available under Kannur Municipal area
This service provides symmetrical speed
Activation / Installation charge = Rs.1000
ONT security deposit payable = Rs.1000 (refundable)
FTTH BB Plan starting from Rs.2999 onwards

27. Phone Plus Services Call Waiting: Activation - 118……Deactivation - 119
Hot Line
Call Transfer
Morning Alarm : Actn: 116HHMM…….Deactn: 117HHMM
Call Hunting
CLIP
Electronic Locking STD/ISD ………xxxx – 4digit secret code
Registration: 123 xxxx xxxx
All O/G calls barring……..124 xxxx 4
STD locaking ………… xxxx1
Opening……………………124 xxxx0
Call conferencing facility

28. PCO Security Deposit for New Connection:
PCOs w/o ISD facility - Rs.600/ for Rural &
Rs.1000/ for Urban
ISD facility will be provided after taking an -
additional deposit of Rs.2000/
Minimum Guarantee:
> Rs.80/ for Rural area
> Rs.200/for Urban area
Service 12.36% extra

29. U-ITC BSNL PREPAID CARDS
Use it for local / STD / ISD call from any BSNL landline / Mobile phones
Tariff feature ……….. Pay-Per-Second
Cards can be used from telephone having no outgoing facility
Access code is
Storing / Attaching the 16 digit code and access code in mobile contacts is possible, which made this card customer friendly
Store the following with the contact name “UITC”or any other name of your choice in your handset / feature phone
p1p<16 digit secret code>#<destination number>#
(p Stands for pause & 3 consecutive pressing of * will insert a pause in Nokia phones).

30. U-ITC – PINLESS DIALLING FACILITY
PIN less dialing of UITC implemented
Procedure to attach / Store
The PIN less dialing is enabled once the customer attaches the PIN by dialing
The customer has to dial this number once to register the pin for CLI attachment, each time new UITC is used
After successful registration/ attachment, authentication is automatically done using CLI, and upto 5 CLI can be attached with a pin. But no CLI can attach more than one pin at a time.
The customer can also detach PIN by dialing after the available balance is exhausted.
Call conferencing facility also possible by using U-ITC

31. U-ITC – TARIFF MRP in Rs. 20 55 110 300 550 1100 Talk value in Rs. 1647
100
281
520
1050
Validity in days 10 30 60 90
120
180
Call charges within the country
1ps for 1sec to any network
Country
ISD Pulse rates (Ps./sec)
1-min. charge (Rs./min)
Saudi, Kuwait, Behrin, Yeman 11
6.60
UAE 12
7.20
Quatar, UK, Australia, Newsealand 13
7.80
Oman 18
10.80
Sri Lanka, Nepal, Bangladesh, Bhutan, Pakisthan 14
8.40
Maldeep 45 30

32. WIRELINE BROADBAND Require ADSL Modem at Customer Premises
Modem type
LAN
Wi-Fi
Wi-Fi Range (LOS)
Rate Approx
Availability
Type I
1 / 4 No
Nil
1100
Open Mkt
Type II
b/g standard
100 feet
2000
n standard
300 feet
3000
For knowing the Broadband usage, Please visit:
For enquiry: / 1504 /

33. WHAT ALL CAN I DO WITH 1-GB DOWNLOAD
1 Byte = 8 Bit
1 MB = 1024 KB
1 GB = 1024 MB
An average web page is about KB
1 hr. Text chatting require around 10 MB, So we are able to chat around 100 hours for 1 GB
1 – – 10 KB
1 hr. on line Game – 50 to 100 MB
1 hr. voice & video chatting – 50 MB to 300 MB
1 MP-3 Music file – 2 to 5 MB

34. NMEICT (National Mission on Education
through Information & Communication Technology
A Project of Ministry of HRD, Govt. of India
BSNL has to provide
.1-GB VPN over Broadband Connectivity to Universities
. 512-Kbps Broadband connections to colleges affiliated to any Rs.1125 per annum
Students to share the study materials, library , question papers etc. of different universities, there by we can boost our knowledge resources
Bundled 10 Mbps & 20 Mbps connectivity in optical fiber cable is also coming under this Rs / Rs.45,000 per annum

35. --------------------------
BSNL KANNUR SSA
Pl.Visit our web site:
Thank You
JAI BSNL
JAI BHARATH