1. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—1-1 Messaging Product Overview Cisco Unity Design Process—Presales

2. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—1-2 What Is Cisco Unity? Cisco Switch Message Source Voice Mail Fax E-Mail Microsoft Outlook or Lotus Notes Message Delivery Phone Message Store Cisco Unified CallManager Web-Based Interface Cisco Unity Server Internet

3. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—1-3 Telephony (CCM, SIP, PIMG) What Is Cisco Unity Connection ? Cisco Unity Directory Message Store SQL Automatic Speech Recognition Server MRCP MAPI Exchange Server IMAP WebDav CCM AXL/SOAP Importing Users Set Forwarding Attributes IMAP User GUIUser TUI/VUIPersonal Routing Cisco Unity Connection AXL SOAP

4. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—1-4 AIM-CUE NM-CUE What Is Cisco Unity Express? Local Auto Attendant and voice-mail system with 12–100 mailboxes, 4–16 sessions, 100 hours of storage Integrated in Cisco’s full-service branch routers –For the small or medium branch office (Cisco 2800 ISR, 3800 ISR, 2600XM, 2691 and 3700) –Network Module (Release 1) or AIM form factor (Release 2) Entry-level Cisco voice storage and processing products Key benefits Cost-effective for the small- or medium- sized business or branch Application Integration means fewer devices to manage with less staff support Choice of configurations and scale Industry-standard closed, secure, and embedded operating system for voice mail

5. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—1-5 Cisco Messaging Portfolio: Evolution 3000 Users5000++ Users Up to 100 Users 500 Users Cisco Unity Express Cisco Unity Unified Messaging and Voice Messaging Cisco Unity Connection

6. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—1-6 Messaging Capabilities Comparison More stars = more capabilities Cisco Unity Express 2.2Cisco Unity Connection 1.1Cisco Unity 4.1/4.0(5) Target Markets Branch office SMB commercial Distributed enterprise SMB Commercial Enterprise Commercial PlatformRouterServer Maximum capacity (mailboxes) 120 250 Q206 15007500 per server Intuitive telephone user interface                          Desktop message access                    End-user features                        Call transfer features          Voice-enabled messaging (ASR)        Email access via text-to-speech              IP phone services—VoiceView         Fax          Localizations                  Enterprise deployment                Telephony environments                    Security features                    Administration                       

7. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—1-7 Messaging—Cisco Unity, Cisco Unity Connection, and Cisco Unity Express Cisco Unity—unified messaging and intelligent voice mail for enterprise and midmarket customers with Exchange and Domino environments Cisco Unity Connection—integrated messaging, speech recognition, and call-routing rules in an easy-to-manage system for midmarket customers Cisco Unity Express—cost-effective integrated voice messaging and Auto Attendant for small and medium branch office environments ProductUsersMessaging TypePlatformNetworkingRedundancy Cisco Unity ExpressFewer than 250Voice mailRouter- based YesNo Cisco Unity ConnectionUp to 1500Voice mail Integrated messaging Router- based No Cisco Unity7,500 per serverVoice mail Integrated messaging Unified messaging Router- based Yes

8. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—1-8 Summary Cisco Unity is a full-featured voice-messaging product that can be installed alone or in a unified messaging configuration with Microsoft Exchange or IBM Lotus Domino. Cisco Unity Connection complements Cisco’s voice- messaging products by offering a full featured mid-sized solution integrated on a single server. Cisco Unity Express can support up to 120 mailboxes on a network module. The Cisco messaging products cover different market sectors. The technician or administrator should be aware of the capabilities of the various Cisco voice-messaging products.

9. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—1-9