1. VoIP for your business November 18, 2010 | Worksighted

2. Welcome / About  About the Presenters  Joe Harder, Systems Engineer  Adam Devereaux, Systems Engineer

3. Agenda  What is VoIP?  VoIP Hype vs. Reality for the Small Business  The Worksighted Solution  Saving Money on Call Costs w/ Iserv  Example ROI Calculations  Overview of Benefits  Questions / Hands – On

4. What is VoIP?  VoIP stands for “Voice over IP”  In short, VoIP implies that “voice” is carried over your computer network  This does not necessarily imply that calls in/out of the organization are routed over the Internet  Calls in/out of the organization can come over the Internet OR traditional phone service  We achieve “network convergence”  Three key elements: 1Phone, 2) PBX, 3) Phone Service  Do not confuse “system features” with VoIP  Digital does not necessarily mean VoIP

5. What is VoIP?

9. VoIP Hype vs. Reality  The same benefits do not apply equally to Large and Small Business!!!  VoIP Hype  Zero call costs because we use the Internet  Wiring convergence  Return will quickly offset investment (depends on solution)  No impact on existing infrastructure Continued …

10. VoIP Hype vs. Reality  VoIP Realities  Increased flexibility / scalability  Unified Communications  Single vendor support  Reduced call costs (w/ Internet calling)  Reduced reception costs  No cost extension moves (just plug it in to the network)  Branch Office / Remote Worker solutions – Big benefit for small biz  Increased applications  Lower operating costs with added capability  Failover options

11. Worksighted Solution  3CX IP PBX on Microsoft Windows + Worksighted+ SIP Provider  3CX IP PBX (software) running on Microsoft Windows  Software makes it easy to scale and upgrade  Get new features with new version!  Software is much less costly than hardware  Standard configuration options and beyond!  Built-in conference bridge (no more paying for a service)  Get the “key” features and drop the “fluff”  Custom application development possibilities  ROI calculations that make sense!!  Unified Messaging (with Exchange 2007/2010)  Best of all …. Worksighted support!!!!

12. Internet Calling  Internet based calling key features:  Phone numbers no longer equal physical lines  We can centralize numbers from area codes all over the state  We take advantage of an ITSPs backend connection to the phone company and spend less on calls  Less expensive DIDs  Bundle Internet service with voice service through common provider to save money  Don’t “over buy” phone service.  One less vendor.  Key thing to consider is quality due to Internet latencies. We need to use a provider that is closely connected. Our best results have been through Iserv.  Worksighted itself has been running in this scenario for two years and has saved approximately $500/mo in overall combined Internet and Phone charges through Iserv.

13. Internet Calling

14. Provider Options  No need for separate expensive telephone and Internet lines  E911 compliant ProviderIservOther SIP (Broadvox) CoverageLocal (statewide)Regional/national Services providedInternet and voiceVoice Service deliveryT1(s) with voice trunkConcurrent with ISP Level of quality controlHighMedium Voice prioritizedYesPossible Best forIn-state callingMulti-state/international

15. Unified Messaging  Let Exchange 2007/2010 handle your phone system  Your email, voicemail, calendar and contacts in one place  Voicemail to text (see below) As recordedAs transcribed “Um, hi, this is Chuck Finley from SXG Incorporated, and I’m calling because I can’t seem to log into my server at the moment. Please have someone give me a call back when you get this.” “Hi this is. Talk soon. Leave from. At 60, Incorporated and I'm calling because I can't seem to login to my server at the moment, could you please have someone give me a call back when you get this HI.”

16. New Features in 3CX  Rebound Feature  Sends call to outside number and allows recipient to pick up call or send call to voice mail.  Simulring  Ring multiple extensions at once including outside numbers  Android App  SIP based app for mobile phones that integrates with your 3CX extension.

17. ROI Calculations  Headquarters (616) - 20 Users  Traditional phone system:  10 lines @ $30/line/mo  $200/mo in service charges  No Direct Dials or limited  DSL Internet @ $100/mo  Remote Office (269) - 5 Users  No Phone System  4 lines @ $30/line/mo  $50/mo in call charges  No Direct Dials  Cable Internet @ $75/mo  No receptionist Total Monthly: $845 Annual Cost: $10,140

18. ROI Calculations  Headquarters (616) - 20 Users  3CX VoIP System  Iserv Internet/VoIP @ $340  $10/mo in Long Distance  Direct Dials for all users  Remote Office (269) - 5 Users  Connected to Headquarters System  Direct Dials for all users  Cable Internet @ $75/mo  Leverage main receptionist Annual Savings: $5,040 Added Capabilities VoIP System Better support Direct dials Central receptionist Remote users in system Faster Internet Look bigger Capital Investment: $8,890 Payback: 21 months

19. Review of Benefits  All the “features” of traditional phone systems + many more!  Reduced operating costs  Centralized call answering  “3 digit” dialing across the company  Voicemail to email  Unified communications  Custom applications  Simplified phone billing  New features added in software  Supports your remote workers  Worksighted support!

20. Demos  MyPhone Portal  3CX Phone  Call parking  Call rebound  Simulring  Conference bridge  Video calls  Ring groups/call queues  Digital receptionist

21. Thank You! Questions? If you would like more detailed information on the possible benefits for your business as well as a more detailed feature presentation please contact: Adam Devereaux: adam.devereaux@worksighted.com (616-928-9066)adam.devereaux@worksighted.com Joe Harder: joe.harder@worksighted.com (616-928-9475)joe.harder@worksighted.com