1. College VIKING SET SAIL FOR YOUR CAREER Questionnaire Management Corporate Operation Manager’s

2. PAGE 2 College VIKING Learning objectives At the end of this online course, you will 1.Be familiar with how guest information can be captured annonymously to not offend our guests. 2.Creating Dynamic questionnaires for Shore excursions per itinerary. 3.Processing completed questionnaires and collating into a useable report for analitical purposes.

3. PAGE 3 College VIKING CHAPTERS Chapter 1 Login to the MXP Guest Surveys Chapter 2Creating a Survey for Cruise End Chapter 3Creating a Dynamic Survey for Shorex Chapter 4Processing completed Questionnaires Chapter 5 Creating a report from the processed data Chapter 6Quiz

4. PAGE 4 College VIKING Login to the MXP application Locate the MXP application shortcut and double click to launch it. The MXP application login screen will appear. Enter your user name and password in the fields. Press the Logon button to proceed.

5. PAGE 5 College VIKING Login to the MXP Guests Surveys Navigate to the MXP login screen, then to Guests

6. PAGE 6 College VIKING Login to the MXP Guests Surveys

7. PAGE 7 College VIKING CHAPTERS Chapter 1 Login to the MXP Guest Surveys Chapter 2Creating a Survey for Cruise End Chapter 3Creating a Dynamic Survey for Shorex Chapter 4Processing completed Questionnaires Chapter 5 Creating a report from the processed data Chapter 6Quiz

8. PAGE 8 College VIKING Creating a Survey: Cruise End

9. PAGE 9 College VIKING Creating a Survey: Cruise End

10. PAGE 10 College VIKING Creating a Survey: Cruise End

11. PAGE 11 College VIKING Creating a Survey: Cruise End

12. PAGE 12 College VIKING Creating a Survey: Cruise End

13. PAGE 13 College VIKING CHAPTERS Chapter 1 Login to the MXP Guest Surveys Chapter 2Creating a Survey for Cruise End Chapter 3Creating a Dynamic Survey for Shorex Chapter 4Processing completed Questionnaires Chapter 5 Creating a report from the processed data Chapter 6Quiz

14. PAGE 14 College VIKING Creating a Dynamic Survey for Shorex

15. PAGE 15 College VIKING Creating a Dynamic Survey for Shorex

16. PAGE 16 College VIKING CHAPTERS Chapter 1 Login to the MXP Guest Surveys Chapter 2Creating a Survey for Cruise End Chapter 3Creating a Dynamic Survey for Shorex Chapter 4Processing completed Questionnaires Chapter 5 Creating a report from the processed data Chapter 6Quiz

17. PAGE 17 College VIKING Processing Completed Questionnaires

18. PAGE 18 College VIKING Processing Completed Questionnaires

19. PAGE 19 College VIKING Processing Questionnaires: Scanner settings

20. PAGE 20 College VIKING Processing Questionnaires; Scanner settings

21. PAGE 21 College VIKING Processing Questionnaires: Scanner settings

22. PAGE 22 College VIKING Processing Questionnaires: Scanner settings

23. PAGE 23 College VIKING Processing Questionnaires: Scanner settings

24. PAGE 24 College VIKING Processing Questionnaires: Scanner settings

25. PAGE 25 College VIKING Processing Completed Questionnaires

26. PAGE 26 College VIKING Processing Completed Questionnaires

27. PAGE 27 College VIKING Processing Completed Questionnaires

28. PAGE 28 College VIKING Adding Written Comments

29. PAGE 29 College VIKING CHAPTERS Chapter 1 Login to the MXP Guest Surveys Chapter 2Creating a Survey for Cruise End Chapter 3Creating a Dynamic Survey for Shorex Chapter 4Processing completed Questionnaires Chapter 5 Creating a report from the processed data Chapter 6Quiz

30. PAGE 30 College VIKING Creating a Report from the Processed data

31. PAGE 31 College VIKING Creating a Report from the Processed data

32. PAGE 32 College VIKING CHAPTERS Chapter 1 Login to the MXP Guest Surveys Chapter 2Creating a Survey for Cruise End Chapter 3Creating a Dynamic Survey for Shorex Chapter 4Processing completed Questionnaires Chapter 5 Creating a report from the processed data Chapter 6 Quiz

33. PAGE 33 College VIKING Quiz 1 If a cruise end questionnaire gets handed in from a guest and it has no barcode printed on it, can it be processed electronically? A.Yes B.No Correct answer: B

34. PAGE 34 College VIKING Quiz 2 If the guest wants to remain annonymous and doesn‘t complete their name, will the ship still know which cabin they were in? True False Correct answer: True, guest information contained in the barcode.

35. PAGE 35 College VIKING Quiz 3 If a tour is cancelled and not run can the ship remove the tour for the shorex questionnaire? Yes No Correct answer: Yes, the ship can create a Dynamic questionnaire removing the tour that wasn‘t featured.

36. PAGE 36 College VIKING Quiz 4 If the ship doesn‘t process their questionnaires will the office know from MXP? Yes No Correct answer: Yes, the cruise which isn‘t processed turns red.

37. PAGE 37 College VIKING Quiz 5 If a guest loses their Cruise end questionnaire and reception print a new one will this alter the results when processed? Yes No Correct answer: No, as it is calculated against guests onboard and not how many are printed.

38. Any question?

39. PAGE 39 College VIKING Thank you for your participation in this course