1. IBS Global Customer Support LOGGING CALLS WITH IBS SERVICE DESK

2. IBS GLOBAL SERVICE DESK Customers can log a Call with IBS Service Desk through: Customer Portal Email Phone

3. CUSTOMER PORTAL – LOG A CALL

4. AUTOMATICALLY RECEIPTS When a Call is logged with Service Desk an email is automatically sent back to the Customer:

5. INCIDENT HANDLING Service Desk will classify and prioritize the Call and assign it to the right competence group within IBS Customer Support. A support officer will take action on the Call. Information back to theCustomer will be published on the Customer Portal and/or sent by email from the Call.

6. CUSTOMER PORTAL - VIEW Home - summary of open Calls Latest News - useful information Log & Review Calls – search for open/resolved Calls logged by you or your organisation Reports – we can provide the Customer with scheduled reports Self Administration – update Contact Details and Change Password Documents – useful information

7. ADD INFORMATION TO A CALL The Customer can add more information by replying on a email sent from the Call or by adding a note to the Call on the Customer Portal.

8. WELCOME TO IBS CUSTOMER SUPPORT PORTAL GLOBAL CUSTOMER SUPPORT TEAM