1. Lync 2014
4/19/2017
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Lync Conference 2013
4/19/2017
CLNT200
Taking advantage of Persistent Chat in Lync: User Experience, Architecture and Deployment
Moustafa Noureddine, Jason Issa
Program Managers
Microsoft Corporation
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. Session Objectives
Understand Lync 2013 Persistent Chat User Experience
What Lync 2013 Persistent Chat means to IT – from a planning, administration and management perspective

4. Key Takeaways
Lync 2013 Persistent Chat can enable real-time, persistent collaboration among global teams
Lync 2013 Persistent Chat delivers a unified client, administration experience for Lync users and IT staff
Important considerations for an IT admin as they plan for Persistent Chat

5. Lync 2013 Persistent Chat Investment Pillars
Unified Client
Server Infrastructure and Manageability
Rich Platform
Easy Migration

6. Common Use Cases Faster response to market opportunities
Tech Ready 15
4/19/2017
Common Use Cases
Financial Services
R&D, Support, Call Centers
Account/Project Management
Faster response to market opportunities
Streamlined global operations
Information sharing across geographies
Improved research distribution
Efficient escalations
Better team information sharing
Enhanced access to experts
Streamlined offshore projects
Centralized multi- function customer communications
Better account team coordination
Enhanced customer service
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. Persistent Chat User Experience

8. Lync Persistent Chat user experience
Seamless integration with Lync Client.
Access to all Lync communication modalities.
Notification tools to keep you up to date.

9. Tech Ready 15
4/19/2017
Unified Client
Integrated chat room environment within Lync 2013 client
Two separate clients in Lync 2010
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. Persistent Chat main user experience
Listed rooms are those you have access to
Ability to search and find rooms
Stay on top of your communication, seeing at a glance new notifications and unread count per room

11. Persistent Chat room interaction
New room appears in Lync Client
Consistent interaction
experience as Lync contacts

12. Chat rooms and meetings

13. File transfer in chat rooms
Uploading files to the chat room is as simple as drag and drop
All room members have access to all files
Ability to download files as long as user is a room member

14. Search within Persistent Chat rooms

15. Persistent Chat Room notification settings

16. Notification feeds: keywords / ego
Ego feed lets you know when someone mentions your name
Topic feed window makes it easy for you to find keywords of interest

17. Persistent Chat room creation experience
- Set new room properties: Name, description, privacy
- Ethical walls (categories) make room management much easier
- Assign add-in to room
- Manage room access and management by separating managers/members
- Stay on top of your communication by seeing at a glance new notifications and unread count per room

18. Persistent Chat Rooms A chat room has the following properties:
Name, Description
Disabled
Visibility – Private, Hidden, Open
Type – Auditorium/Normal
Add-In
Members, ChatRoomManagers, Presenters
Category
Created by users with room creation privileges on the category
Follows restrictions set by the category
Can be deleted and content can be purged

19. high level architecture

20. Inside Lync 2013 Server Persistent Chat
Persistent Chat Store
Channel Service
Persistent Chat Compliance Service
Persistent Chat Compliance Store
Compliance File Store
File Store
Lync FE
Persistent Chat Service Role
Persistent Chat File Upload/ Download Service
Room Management Web Component

21. Lync 2013 Server Persistent Chat
Registration Session Initiation Protocol (SIP)
Chat communication (XCCOS over SIP)
Lync Pool A
Lync Pool B
Dependent Lync Pool
XCCOS over SIP
Enterprise Edition (EE) topology
Multiple Lync pools
One or more Persistent Chat pools – Each with up to four active Persistent Chat servers supporting 80K concurrent endpoints
Servers can be virtualized
Recommended standalone database for persistent chat content and compliance database
SQL mirroring for database high availability
Stretched pool for disaster recovery, with SQL log shipping
Persistent Chat Pool
Lync 2013 client
Persistent Chat Pool

22. planning, deployment and administration

23. High-Level Deployment and Configuration Steps
Add (one or more) Persistent Chat pools to the topology
Depends on a Lync pool
Compliance is optional
Deploy Persistent Chat server
Integrated into server install
Configure administrators by using the Role Based Access Control (RBAC) role, CsPersistentChatAdministrator
Configure persistent chat
Lync Server Control Panel integration
Windows PowerShell™ cmdlets

24. Persistent Chat: Policy and Settings
Enable users for persistent chat via policy (Set- csPersistentChatPolicy)
Scope: global, site, service (Lync pool), Tag (User(s))
EnableGroupChat, false by default
Configuration settings (Set-csPersistentChatConfiguration)
Scope:
Global applies to all Persistent Chat pools in the topology
Service applies to a single Persistent Chat pool
Default persistent chat history
Participant update limit
Room management URL – custom end-user room management workflow (written using Persistent Chat Server SDK)

25. Persistent Chat Categories – Key System Design Element
Unit of administration
Persistent chat administrator creates and manages categories
Model “ethical walls”
A way to aggregate rooms with similar settings
Administrator chooses who can be members of rooms that will be created; and who is allowed to create rooms in the system
A category has the following properties:
Name, description
AllowedMembers – including specification of a deny list
Creators
InvitationsEnabled, FileUpload, ChatHistory

26. Persistent Chat in Lync Server Control Panel Policy

27. Persistent Chat in Lync Server Control Panel Configuration Settings

28. Creating and Managing a Persistent Chat Category

29. Persistent Chat Add-Ins
Bring in contextual information to enhance the room experience
Points to a URL
Custom Microsoft Silverlight® application authored by using a Lync client Software Development Kit (SDK)
Leverages conversation window extensibility to bring in outside content and experience to the room
Can access and intercept room content
Client-side add-in but provisioned / registered by the administrator
Can be associated with one or more chat rooms
An add-in has the following properties: Name, URL

30. Creating and Managing a Persistent Chat Add-In

31. Planning for Persistent Chat – Key Questions
Who (user profile) and how many (scale) should be enabled for persistent chat ?
HA-DR requirements ?
Are there regulatory requirements ?
Are there compliance requirements ?
Category design – scopes and ethical boundaries ? Who can create rooms ?
Custom workflow and enforcement for room creation ?
What interesting AddIns should you provision ?
Are you migrating or deploying Persistent Chat for the first time ?

32. high availability and disaster recovery

33. Persistent Chat Pool: Automated High Availability
HA for Persistent Chat within the data center
Persistent Chat Front Ends:
Pool with up to four active Persistent Chat Front End Servers
Persistent Chat back end:
SQL mirroring, with optional witness provides automated failover
Other
Distributed File System Replication (DFSR) for file share replication
Compliance database uses same mechanism as Persistent Chat content database
Persistent Chat Servers (Pool one)
Persistent Chat Store NY
Persistent Chat Rooms
Lync Pool One
Principal
Mirror
SQL mirroring

34. Persistent Chat Pool: Disaster Recovery
Using a Stretched Pool
Looks like one Pchat pool within the topology
Physical machines in the pool span datacenters
50% active, and 50% backup capacity to be used in case of a disaster
Persistent Chat BackEnd
SQL mirroring for high availability within a datacenter
Backup DB configured in the topology
SQL Log Shipping across data centers
Persistent Chat Servers (Pool One)
Persistent Chat Servers (Pool One)
Persistent Chat SQL – Active
Persistent Chat SQL – Backup
DC1
DC2
SQL Log Shipping for content and compliance DB
Persistent Chat Clients
Lync Pool One
Lync Pool Two
Principal
Mirror
SQL
mirroring

35. Stretched Persistent Chat Pool When Datacenters Are Geo-Distributed with Low Bandwidth/High Latency
Logical topology
Site one: Lync pool one, Pool (machines one through eight)
Persistent Chat database+ mirror + witness (optional)
Backup database (SQL log shipping target)
Site two: Lync pool two
Physical topology
Site one: Lync pool one, Persistent Chat pool – machines one - four, all active, database+ mirror + witness (optional)
Site two: Lync pool tool, Persistent Chat pool – machines five – eight, all idle, Backup database (SQL log shipping target)
Persistent Chat Servers (Pool One)
Persistent Chat Servers (Pool One)
Persistent Chat SQL – Active
Persistent Chat SQL – Backup NY LA
SQL Log content and compliance database shipping
Low Bandwidth
High Latency
Persistent Chat Clients
Lync Pool One
Lync Pool Two
Principal
Mirror
SQL
mirroring

36. Stretched Persistent Chat Pool When Datacenters Are Geo-located with High Bandwidth/Low Latency
Logical topology
Site one: Lync pool one, Persistent Chat pool (machines one through eight)
DB + mirror + witness (optional)
Persistent Chat backup database (SQL log shipping target)
Site two: Lync pool two
Physical topology
Site one: Lync pool one, Pool – machines one - four, two active and two idle, Persistent Chat database+ mirror + witness (optional)
Site two: Lync pool two, Pool – machines five – eight, two active and two idle, Persistent Chat backup database (SQL log shipping target)
Persistent Chat Servers (Pool 1)
Persistent Chat SQL – Active
Persistent Chat SQL – Backup NY NJ
SQL Log
Shipping
High Bandwidth
Low Latency
Persistent Chat Clients
Lync Pool One
Lync Pool Two
Principal
Mirror
SQL Mirroring

37. Disaster Recovery: FailOver – Site Failure
NY site fails – Lync Pool One, Persistent Chat Servers/Backend in NY down
Failover Lync pool one to Lync pool two (invoke-csPoolFailover) -- causes Lync Pool two to route to PChat pool correctly
Remove log shipping from PChat Backup DB, Apply unapplied transaction logs and bring backup DB online (manual)
Set Pchat pool state to be failed over (set-csPersistentChatState) – causes Pchat services to connect to backup DB
Set Pchat active servers to those in NJ (set-csPersistentChatActiveServer)
Clients connected to Persistent Chat servers in Site one reconnect to those in site two
Manual SQL log shipping procedure + Lync and Persistent Chat PowerShell cmdlets
Persistent Chat Servers (Pool One)
Perspective Chat SQL – Active
Persistent Chat SQL – Backup NY NJ
SQL log shipping
High bandwidth
Low latency
Persistent Chat Clients
Lync Pool One
Lync Pool Two
Principal
Mirror
SQL Mirroring

38. Disaster Recovery: FailOver – Lync OK, Persistent Chat Fails
Pool One is still primary, routes to Persistent Chat Pool
Remove log shipping from PChat Backup DB, Apply unapplied transaction logs and bring backup DB online (manual)
Set Pchat pool state to be failed over (set-csPersistentChatState) – causes Pchat services to connect to backup DB
Set Pchat active servers to those in NJ (set-csPersistentChatActiveServer)
Clients connected to Persistent Chat servers in Site one reconnect to those in site two
Manual SQL log shipping procedure + Lync and Persistent Chat PowerShell cmdlets
Persistent Chat Servers (Pool One)
Perspective Chat SQL – Active
Persistent Chat SQL – Backup NY NJ
SQL log shipping
High bandwidth
Low latency
Persistent Chat Clients
Lync Pool One
Lync Pool Two
Principal
Mirror
SQL Mirroring

39. Disaster Recovery: FailOver – Persistent Chat OK, Lync Fails
Lync Pool One Fails, Pool Two needs to route to Persistent Chat pool
Failover Lync pool one to Lync pool two (invoke-csPoolFailover) -- causes Lync Pool two to route to PChat pool correctly
Manual SQL log shipping procedure + Lync and Persistent Chat PowerShell cmdlets
Persistent Chat Servers (Pool One)
Perspective Chat SQL – Active
Persistent Chat SQL – Backup NY NJ
SQL log shipping
High bandwidth
Low latency
Persistent Chat Clients
Lync Pool One
Lync Pool Two
Principal
Mirror
SQL Mirroring

40. Stretched Persistent Chat Pool: Key Takeaways
Single Persistent Chat pool stretched across sites that have Lync pools paired for DR
Additional cold standby servers available to take load in case of DR, four active at a time, four standby
VLAN not required
Lifetime of Lync and PChat pool is not coupled – one can fail without the other
Persistent chat failure does not impact IM/Presence and Voice workloads, and vice-versa
Geo-located data centers: Active servers in both data centers at any point - active database in one data center
Requires high bandwidth and a low latency connection
Clients in site one could be talking to a server in site two
Persistent Chat server in site two could be talking to the primary database in site one
Geo-distributed data centers: Active Persistent Chat servers in only one data center, Active database in the same datacenter
Mirroring with optional witness provides automated HA for database
Disaster recovery scenario requires admin intervention
Manual SQL log shipping steps for Persistent Chat content
PowerShell cmdlets for Persistent Chat and Lync failover

41. migration, coexistence and interop

42. Migration, Coexistence and Interop
Lync Conference 2013
4/19/2017
Migration, Coexistence and Interop
Migration supported from Microsoft Office Communications Server (OCS) 2007 R2 or Lync 2010 Group Chat Server
Legacy chat clients (OCS 2007 R2 and Lync 2010) can connect to Persistent Chat Server 2013
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

43. Connecting Legacy Clients
Automatic configuration or manual configuration to point legacy client to Persistent Chat Server 2013
PowerShell cmdlet to create a friendly Contact object (aka friendly URIs) representing a Lync 2013 Persistent Chat pool
new-csPersistentChatEndpoint

44. Third Party Integration

45. MindLink Extends Persistent Chat to Other Platforms
Microsoft Lync
4/19/2017
MindLink Extends Persistent Chat to Other Platforms
Mobile clients
iOS, BlackBerry, Android
Web client
MAC & Linux
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

46. MindLink Integrates Persistent Chat into your Business Processes
Restful API for Line of Business Integration
SharePoint integration
Outlook integration
Compliance
Persistent Chat
Enhanced document management, Order Management, Trading, Incident Response, Issue Tracking…

47. Lync 2014
4/19/2017
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

48. Monday, February 17th
Exhibit Hall Hours 6:00pm – 8:00pm 6:00pm – 8:00pm Welcome Reception
Tuesday, February 18th
Exhibit Hall Hours 8:00am – 9:00am (Breakfast), 10:30am – 5:00pm
8:00am – 9:00am Breakfast (Exhibit Hall) 9:00am –10:30am General Session 10:30am – 5:00pm Expo Hall Hours 11:00am – 12:15pm Sessions & Hands-on Labs 12:15pm – 2:00pm Lunch 2:00pm – 5:00pm Sessions & Hands-on Labs 5:00pm – 7:00pm Ask the Experts
Wednesday, February 19th Exhibit Hall Hours 10:30am – 4:30pm
7:30am – 8:30am Breakfast 8:30am – 11:30am Sessions & Hands-on Labs 10:30am – 4:30pm Expo Hall Hours 11:30am – 1:00pm Lunch 1:00pm – 5:45pm Sessions & Hands-on Labs 6:30pm – 9:30pm Attendee Party
Thursday, February 20th Exhibit Hall Hours 9:00am – 12:00pm
8:00am – 9:00am Breakfast 9:00am – 12:00pm Expo Hall Hours 9:00am – 12:15pm Sessions & Hands-on Labs 12:15pm – 1:30pm Lunch and Departures

49. Ask the Experts
Location: Meal Hall located on Level 1 in Pinyon Ballroom 4-8
Tuesday, February 18
Meet face-to-face with the foremost experts in the Lync field and ask them the questions that have you stumped.
TABLE TOPICS:
Best Practices, Business Value, Clients & Mobility, Lync Meetings and Video, Lync Online, Networking, Platform, Server & Manageability, Voice, Lync Feedback Sessions

50. Lync Feedback
Location: Breakout rooms located on Level 1
5:00pm-7:00pm
Come participate in targeted Feedback Sessions to hear about the high-priority feature asks and help us improve the next release!
GROUPS INCLUDE:
Manageability – Pinyon 2
Meetings & Web Experiences – Bluethorn 4-6
Mobility – Bluethorn 7-9
Presence & Chat – Pinyon 1
Voice & Video – Bluethorn 1-3
These sessions are meant to be informational, providing an understanding of the workload and conversational, to discuss your user scenarios and desired improvements.

51. Birds of a Feather
Birds of a Feather flock together! Join daily breakfast discussions of relevant topics by sitting in the separately designated areas of the Meal Hall. Seating will be sorted in a different way for each Birds of a Feather breakfast:
Wednesday, February 19:
Where are you from?
Asia/Pacific, Eastern & Central Europe, Latin America, Middle East & Africa, US (West, Central & East) and Canada, Western Europe
Thursday, February 20:
What is your interest?
Best Practices, Business Value, Clients & Mobility, Lync Meetings and Video, Lync Online, Networking, Platform, Server & Manageability, Voice

52. #LyncConf14
/msftLYNC
/microsoft-lync
/MSFTLync

53. Lync Launch Pad You’ve launched Lync. Now Launch this.
MS Pavilion – Expo Hall

54. Fill out evaluations to win prizes
Lync 2014
4/19/2017
Fill out evaluations to win prizes
Fill out evaluations on MyLync or MyLync Mobile.
Prizes awarded daily.
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

55. 4/19/2017 9:01 AM
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
© 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.