1. The world’s libraries. Connected. Session 5: Administrator training - new user accounts, running and interpreting reports, institution level information. Tuesday 9 th December 2014

2. The world’s libraries. Connected. Session 1. December 1st 10.30-11.30. Introduction to Enquire, what it is, local service, SCL Universal Offers and more. Session 2. December 2nd 10.30-11.30. Let's get chatting - chat basics, using scripts, using policy pages Session 3. December 3rd 2.30-3.30. Offline worlflow - answering offline questions, referring to colleagues Session 4. December 8th 10.30-11.30. 24/7 Reference Cooperative and staffing the 24/7 Reference Cooperative Queue Session 5. December 9th 10.30-11.30. Administrator training - new user accounts, running and interpreting reports, institution level information Session 6. December 10th 2.30-3.30. Creating local services - Qwidget or full form, adhoc or permanent and the email form

3. The world’s libraries. Connected. Glossary of useful terminology QuestionPoint – this is the software that underpins the Enquire service Enquire – is the subscription service of 58 library authorities in England and Scotland participating in collaborative virtual reference Chat – online, real time Q&A sessions Offline – a chat session to be answered more comprehensively by email later, or referred by our UK and US partners locally OCLC’s 24/7 Reference Cooperative - U.S libraries who cover Enquire when UK staff are not online Local Services – these are configurable services over an above the Enquire stream, so use locally however you wish

4. The world’s libraries. Connected. Logging into QuestionPoint: http://www.questionpoint.org

5. The world’s libraries. Connected. Admin Module

6. The world’s libraries. Connected. Create a new user account

7. The world’s libraries. Connected.

10. If you don’t see the 24/7 Reference: Public Cooperative queue you aren’t set up correctly

11. The world’s libraries. Connected. List of User IDs and priviledges

12. The world’s libraries. Connected. Working across the Institution menu bar : Accounts

13. The world’s libraries. Connected.

15. Working across the Institution menu bar : Passwords

16. The world’s libraries. Connected. Passwords

17. The world’s libraries. Connected. Working across the Institution menu bar : Settings

18. The world’s libraries. Connected.

19. Working across the Institution menu bar : Forms

20. The world’s libraries. Connected. Viewport URL

21. The world’s libraries. Connected. 1 1 2 2 3 3 Viewport – hosted locally Form elements set up in the software Chat form – brings 1 & 2 together in the software

22. The world’s libraries. Connected. Question Form

23. The world’s libraries. Connected. Spam Filter

24. The world’s libraries. Connected. Forms Manager

25. The world’s libraries. Connected.

27. ..as you make changes to the options, the Qwidget reflects this in preview

28. The world’s libraries. Connected. Working across the Institution menu bar : Surveys

29. The world’s libraries. Connected...viewing current survey options

30. The world’s libraries. Connected. Creating a new survey for chat and email forms

31. The world’s libraries. Connected. Working across the Institution menu bar : Login Announcement

32. The world’s libraries. Connected. Adding a login announcement

33. The world’s libraries. Connected. How they look:

34. The world’s libraries. Connected. Reports

35. The world’s libraries. Connected. Reports tab on homepage

36. The world’s libraries. Connected.

38. Ask Service

39. The world’s libraries. Connected. Chat Service

40. The world’s libraries. Connected. Qwidget specific data, but these totals are included in Chat data

41. The world’s libraries. Connected.

43. Number(Total) of Chat Sessions Accepted

44. The world’s libraries. Connected. Form field reports

45. The world’s libraries. Connected.

47. Where to go for help http://oclc.org/support/services/enquire.en.html – help guides, hints and tips will be added to our new webpageshttp://oclc.org/support/services/enquire.en.html PN List – not many use for this, but it can be. If you are not on the listserv, let us know and we can add you. PN-ENQUIRE@MAILTALK.AC.UK Support support-uk@oclc.org Tel: 0114 267 7502