1. 1 Role of Information Technology in Water and Wastewater Management From Water Quality, Performance & Technical Information Management to Finance and Asset Allocation

2. 2 Water and Wastewater Treatment Challenges Stringent Quality Requirement Stringent Quality Requirement Stringent Regulations Stringent Regulations Need for 100% Reliability Need for 100% Reliability Increased Responsibility to Public Increased Responsibility to Public Limited Budget Limited Budget

3. 3 Treatment Plant Challenges Need for Capacity Enhancement Need for Capacity Enhancement Ageing Plants Ageing Plants Need for Modification/Upgrades Need for Modification/Upgrades Need for Implementation of New Treatment Technologies Need for Implementation of New Treatment Technologies

4. 4 Management Challenges Effective Performance Measurement Effective Performance Measurement Continuous Improvement Continuous Improvement Effective Asset Utilization Effective Asset Utilization Overall Cost Minimization Overall Cost Minimization

5. 5 Quality Monitoring, Reporting/Communication Increased Frequency of Monitoring Increased Frequency of Monitoring Need for Immediate Reporting Need for Immediate Reporting Rapid Communication Rapid Communication Emergency Response Emergency Response

6. 6 Application of Information Technology Central Resource of Data Central Resource of Data Instantaneous access to all levels of users Instantaneous access to all levels of users Effective measurement of performance Effective measurement of performance Sharing of knowledge to minimize cost Sharing of knowledge to minimize cost

7. 7 Integration of Information Process control information from SCADA Process control information from SCADA Water quality data from sources and treatment plants Water quality data from sources and treatment plants Water quality data from monitoring labs Water quality data from monitoring labs Geographic information – maps, images, etc Geographic information – maps, images, etc Asset and equipment information Asset and equipment information Financial information Financial information

8. 8 Objectives of Information System Ease of use for variety of users Ease of use for variety of users Easy to configure Easy to configure Easy to modify by non-programmers Easy to modify by non-programmers Scalable to support large number of data points Scalable to support large number of data points Security to protect sensitive information Security to protect sensitive information

9. 9 Objectives (continued) Ability to collect data from various sources (e.g. Real time info from SCADA, Labs, Plant, etc.) Ability to collect data from various sources (e.g. Real time info from SCADA, Labs, Plant, etc.) Verification of data reliability Verification of data reliability Integration of data – critical analysis Integration of data – critical analysis Rapid access to calculated results Rapid access to calculated results – Tabular – Graphical Provide effective tools to Provide effective tools to – Improve efficiency – Reduce cost

10. 10 Results Management System Productivity Tool Alacrity Results Management (ARM) System Alacrity Results Management (ARM) System – Set of building blocks Configured by the team of users Configured by the team of users Quantitative relationship between blocks – user configured Quantitative relationship between blocks – user configured No software coding No software coding Traceable/auditable calculations Traceable/auditable calculations

11. 11 Features for Water and Wastewater Management One-time data entry One-time data entry Consolidation of operation, performance, and cost data Consolidation of operation, performance, and cost data Time based graphs and charts at all levels Time based graphs and charts at all levels Flexible reporting useful to different levels of management Flexible reporting useful to different levels of management – Operator – unit process level – Team leader – inter-process level – Plant management – facility level Drilldown of data (tabular and graphical) Drilldown of data (tabular and graphical)

12. 12 Data Consolidation Measurements from On-line Instruments and SCADA Measurements from On-line Instruments and SCADA – e.g. – hourly average, minimum, maximum – daily average, minimum, maximum Results from Lab Results from Lab – e.g. – water quality – critical quality such as coliforms coliforms cryptosporidium cryptosporidium giardia giardia

13. 13 Data Consolidation Plant Performance Plant Performance – Treatment efficiency Asset Utilization Asset Utilization – Number of units in operation – Installed capacity – Operating capacity Cost Summary Cost Summary – Operating cost summary $ per unit of water $ per unit of water chemicals per unit of water chemicals per unit of water energy per unit of water energy per unit of water

14. 14 Sample Functions of the ARM Software Tool

15. 15 ARM Function – Configurable Model Relationships

16. 16 ARM Function – Multiple Hierarchies ARM supports an unlimited number of ways to consolidate data Users Water Quality Treatment Plants Regulatory Requirement Treatment Processes Process Flow

17. 17 ARM Function – Graphical Drill Down Capability Graphics familiar to people on your organization

18. 18 ARM Function – Time-based Graphs and Charts

19. 19 Case Study City of Toronto Region of Waterloo

20. 20 City of Toronto Four Water Treatment Plants Four Water Treatment Plants Four Sewage Treatment Plants Four Sewage Treatment Plants Need – Works Best Practice Program Need – Works Best Practice Program – Better Performance Management – Better Operations Management – Central Access to Data and Results

21. 21 Implementation Instant availability of operating information Instant availability of operating information Effective communication between operating staff, middle management and executives Effective communication between operating staff, middle management and executives Continuous measurement and improvement of Continuous measurement and improvement of – Efficiency – Quality – Effectiveness Eight major systems including ARM Eight major systems including ARM

22. 22 Results Cumulative cost reductions ~65 million dollars in 2002 Cumulative cost reductions ~65 million dollars in 2002 Expected annual savings of ~36 million dollars Expected annual savings of ~36 million dollars – Savings through reductions in energy, chemical, spare parts, and payroll

23. 23 Regional Municipality of Waterloo 7 municipalities 7 municipalities 120 water supply sources 120 water supply sources Several reservoirs Several reservoirs Several pumping stations Several pumping stations Several water treatment plants Several water treatment plants Several water storage tanks Several water storage tanks 150,000 users 150,000 users

24. 24 Objectives/Needs Implement a Technical Information System (TIS) Implement a Technical Information System (TIS) Provide a flexible, reliable, and scalable system Provide a flexible, reliable, and scalable system Integrate data from SCADA, labs, and facilities Integrate data from SCADA, labs, and facilities Centralize for entire region Centralize for entire region Enable timely decision Enable timely decision

25. 25 Results: Phase-1 Ready availability of critical data and results Ready availability of critical data and results Enhanced planning and operation Enhanced planning and operation Integration of data at a central source Integration of data at a central source – Water demands – Production volumes at different sources – Reservoir water levels and quality – Operation of pumping facilities Progress to Phase-2 Progress to Phase-2

26. 26 Results: Phase-2 Based on the success of Phase-1, Waterloo will incorporate the following in Phase-2 Based on the success of Phase-1, Waterloo will incorporate the following in Phase-2 – Water quality data – Financial data – Geographic information data – Asset and equipment information from the computerized maintenance management system

27. 27 Questions & Answers Thank you