1. The African E-Leadership Meeting – Dar es Salaam, Tanzania - June 20-23,2011 FRANCISCO CAMARGO SALAS INSTITUTIONAL CAPACITY BUILDING FOR SUCCESSFUL EGOVERNMENT IN COLOMBIA Government Online Programme Manager

2. CONTENT  ACHIEVEMENTS AND PROGRESS Vision and objetives Local environment International environment Colombia in the global ranking of e-gov  STRATEGY  GOALS 2014 Integrated Access Point E-procurement System Examples of online procedures and services Government Online Goals Context Key successful factors Curren status Maturity model of Government Online

3. CONTENIDO  STRATEGY Vision and objetives Local environment International environment Colombia in the global ranking of e-gov Context Key successful factors Curren status Maturity model of Government Online

4. Colombia

5. COLOMBIA

6. Digital Living Plan The main objective of the plan is to promote the massification of the use of Internet in the country Increase by 4 times the number of Internet connections Municipalities connected via optical fiber networks

7. Digital Ecosystem -2014 Supply Demand Infraestructure Services Users Applications Source : World Bank “Building broadband: Strategies and policies for the developing world”, January 2010 Digital Ecosystem

8. VISION AND OBJETIVES THE STATE BUILT BY AND FOR THE PROSPERITY OF THE COLOMBIANS THROUGH THE USE OF ICT Government Online is a Strategy of the National Government, led by the Ministry of Information and Communications Technologies that contributes on building a more efficient, transparent and participative Government, which collaborates with the whole society to provide better services by taking advantage of ICT. To contribute to the increase of transparency in public management To promote citizen participation and engagement by the use of ICT To drive efficiency and collaboration across and between all Government agencies, as well as society as a whole To Strengthen the conditions to raise competitiveness and improve quality of life SPECIFIC OBJECTIVES GENERAL PURPOSE

9. GOVERNMENT ONLINE ECOSYSTEM Government Online Provides technological assets  Connectivity at public institutions and homes (in sync with Vive Digital)  Public institutions back-office  Open IT  Interoperability Platform  Multichannel Organize the offer of data and services  Information Management  Public policies and regulation Generate demand  Online procedures  Open market for added-value online services (in sync with Vive Digital)  e-Participation & e-Democracy  Procurement Content authoring and take-up In sync with Vive Digital, 2010  Training and coaching of public officials  Incentives to third parties for development of services, and to citizens for collective construction  User training and coaching (synergy Vive Digital) Infrastructure People Processes Applications DEMAND SUPPLY

10. INTERNATIONAL ENVIRONMENT No. 1 of Regionwide In e-gov No. 9 worldwide In e-services No. 1 Regionwide In e-participation UN report 20 40 60 80 100 120 140 160 180 1 2003 No. 56 World No. 12 LATAM 2010 No. 26 World No. 1 LATAM 20 40 60 80 100 120 140 160 180 1 2003 No. 57 world No. 7 LATAM 2010 No. 31 World No. 1 LATAM 20 40 60 80 100 120 140 160 180 1 2003 No. 54 world No. 10 LATAM 2010 No. 9 World No. 1 LATAM

11. COLOMBIA IN THE E-GOVERNMENT INDEX LatamWorld E-GOVERNMENT INDEX

12. Suiza 1 (0,768) Colombia 75 (0,242) Cuba 1 (0,993) Colombia 86 (0,881) Corea 1 (1,000) Colombia 9 (0,711) Infraestructure sub-index Human capital subindex e-Services subindex 97% 84% Información 91% 44% Interacción 68% 53% Transacción 76% 54% Conectado 132644 Corea AustraliaUSA e-Services subindex components Fuente: Reporte ONU 2010 en 192 países E-GOVERNMENT INDEX WORLD LATAM COLOMBIA IN THE E-GOVERNMENT INDEX

13. NATIONAL ENVIRONMENT ▪The strategy is part of the National development plan 2010 – 2014 “Prosperity for all” ▪It is a fundamental axis of the plan ▪Articulates with the Governance and Administrative Efficiency Policy ▪It is one of the fundamentals of the ICT Act ▪National Competitiveness Policy - Conpes 3527 de 2008 ▪Government Online Strategy Declaration - Conpes 3650 de 2010

14. KEY SUCCESS FACTORS Holistic approach and work together Description Issues to note All government agencies are responsible Accompaniment Appropriation Traversal solutions Monitoring and evaluation Diagnostics and action plans Dissemination and support for serv ers and citizenship Standards-based solutions for collaboration be tween institutions Systemic approach to assess progress, use, quality and impact 1st country in the region with 100% mayo ralties Online from 73 to 542 transactions and services online in 2 ½ years 100% government index in the national order consolidated in 2 years 31% to 62% in the use of online services 114,000 Public servants trained in 2½ years Government Intranet Boarding for the chain model limits tropics (11) Defined interoperability framework for the State Monitoring is made both in the State progress and the perception of citizens

15. NATIONAL ENVIRONMENT Citizens  Status: mistrust and skeptical in Government; resistance to use of ICT; multiple and changing tastes  Value offer: more and improved online procedures and services; participation and voice in decision-making processes; support on usage. Businesses  Status: Less procedures and more efficiency  Value offer: Lower transaction times and costs; facilitate business environment  Status: uneven development; limited capabilities; lag in enabling conditions; low data exchange levels  Value offer: differentiated strategies; support; open market; promotion of collaboration scenarios Institutions with public duties Government Online

16. KEY SUCCESS FACTORS Holistic Approach The strategy is based on joint efforts, taking into account that all public administration agencies across the country are responsible for the implementation

17. KEY SUCCESS FACTORS Clear method Decree 1151 of 2008 Government Online Manual Government Online Committee at each agency Methodologies for diagnosis and action plan Circulars and the Comptroller's Office Document of Government Online Policy - CONPES Transformation Servicios organizados a partir de las necesidades Transformation Servicios organizados a partir de las necesidades Transaction Government Online Products and services Transaction Government Online Products and services Democracy Collective construction of policy and decision making Democracy Collective construction of policy and decision making Information Online Information Publication Information Online Information Publication Interaction Comunication between agencies and citizens Interaction Comunication between agencies and citizens 2008 2008/ 2009 2009/ 2010 2010/ 2011 2010/ 2012

18. KEY SUCCESS FACTORS Accompanying public agencies 1101 mayoralties and 32 governors have benefited from the support for the implementation of Information Phase. 100% of the mayoralties website since 2006, a fact that distinguishes Colombia the first Latin American country to have presence on the Internet in all municipalities

19. KEY SUCCESS FACTORS Standards-based solutions and cross-collaboration Interoperability Platform Common language for sharing information Executed online Online Reporting Online Payment Online Authentication Technological infrastructure High Speed ​​ Network Data Center Contact Center

20. KEY SUCCESS FACTORS Monitoring the use, quality and impact For continuous improvement To analyze and understand the situation To compare with this standard, objectives and targets To provide feedback to stakeholders

21. CURRENT STATUS High (81-100) Medium (51-80) Low (0-50) InteractionTransactionDemocracyTransformationInformation NationalTerritorialNationalTerritorialNationalTerritorialNationalTerritorialNationalTerritorial Source: Government Online program –APR/11 96% 55% 6% 94% 2% 40% 75% 24% 3% 1% 19% 78% 3% 4% 44% 8% 12% 80% 18% 68% 20% 19% 15% 38% 35% 19% 37% 62% 27%

22. CURRENT STATUS Sector / Branch / BodyIndex 2010-2InformationInteractionTransactionTransformationDemocracy National Education 1 0,958100% 99%92%100% Statistics 2 0,938100% 98%96%79% Social Protection 3 0,92198%97%94%83%97% Solidary Economy 4 0,898100% 66%100% Mining & Energy 5 0,891100%97%95%87%74% Public Credit & Treasury 6 0,89096%93% 83%87% Information and Communication Technologies 7 0,88996%95%91%81%89% Agriculture & Rural Development 8 0,88297%99% 74%83% Science, Technology and Innovation 9 0,86993%61%87%89%100% Planning 10 0,84494%73%89%81%88% Public Service 11 0,84094%87%93%68%90% Security 12 0,81389%100%93%87%40% Foreign Affairs 13 0,79998%94%73%79%70% Defense 14 0,79296%93%87%64%73% Transportation 15 0,71496%78%82%60%58% Controlling 16 0,69380%69%81%68%53% Commerce, Industry & Tourism 17 0,69394%93%89%74%76% Enviroment, Housing & Territorial Development 18 0,67383%75%85%44%66% Interior Affairs & Justice 19 0,63596%71%65%60%44% Presidency 20 0,60792%83%79%67%100% Independent Agencies 21 0,57478%59%81%52%25% Judicial Branch 22 0,56968% 72%45%41% Regional Autonomous Corporations 23 0,55390%83%68%38%27% Electoral Organization 24 0,42264%44%30%43%45% Culture 25 0,40088%72%57%35% Universities & Institutes 26 0,32651%41%37%33%12% Legislative Branch 27 0,31958%49%56%10% Diagnostic at 195 entities from 27 sectores/branches/bodies, as of 30-Apr-11

23. MATURITY MODEL OF GOVERNMENT ONLINE InteractionTransactionDemocracyTransformation Information Preparation Conditions to enable the component Basic Understanding organization / offer of first services Advanced Is internalized and all services offered Continuous improvement Constant innovation in accordance with citizen feedback Government as a platform Provides information and open public data (not sensitive) in reusable formats to the use of society Enables two-way communication Delivery of Government online products and services Provision of products and services based on the citizen needs Society is built with the active participation of all its parts

24. THEMATIC COMPONENTNEW ISSUES InformationOpening Data Access information through multiple channels Usability TransformationPaperless Policy Green IT IT Standards Information Security Open services market Electronic notification Services for vulnerable population DemocracySocial control Troubleshooting

25. CONTENT  ACHIEVEMENTS AND PROGRESS Portal of the Colombian State E-procurement System Examples of online procedures and services

26. PORTAL OF THE COLOMBIAN STATE Refers about 9.797 Web sites and information of 4.496 procedures and services, with an increase in three years of 512% in its use More than 2.723.450 total site visits in the first four months of 2011 www.gobiernoenlinea.gov.co

27. E-PROCUREMENT SYSTEM Next phase: online contracts  Paperwork elimination, online public hearings and auctions, etc. Providers will receive notices by e-mail according to their interests The development phase has concluded and is now in the process of being validated Next phase: online contracts  Paperwork elimination, online public hearings and auctions, etc. Providers will receive notices by e-mail according to their interests The development phase has concluded and is now in the process of being validated www.contratos.gov.co

28. EXAMPLES OF ONLINE PROCEDURES Source: Administrative Department of Security 3.885.863 certificates issued between NOV/08 & APR/11 Elimination of appointment Times reduced from two hours to 10 minutes From January 2011 it's free Savings of over USD $ 40 million to citizens through direct cost reduction and elimination of indirect costs (transportation, photographs, etc.) JAPR/11 3.885.863 certificates issued between NOV/08 & APR/11 Elimination of appointment Times reduced from two hours to 10 minutes From January 2011 it's free Savings of over USD $ 40 million to citizens through direct cost reduction and elimination of indirect costs (transportation, photographs, etc.) JAPR/11 Judicial records online

29. EXAMPLES OF ONLINE PROCEDURES Source: Ministry of Commerce, Industry and Tourism Integration of 18 agencies in order to process 98 simplified foreign-trade procedures (Before there were 200) Over 3 million authorization has been made APR/11 5,380 companies operate via digital-signature certificates while 40,000 registered users operate through brokers The average approval time is 8 hours Integration of 18 agencies in order to process 98 simplified foreign-trade procedures (Before there were 200) Over 3 million authorization has been made APR/11 5,380 companies operate via digital-signature certificates while 40,000 registered users operate through brokers The average approval time is 8 hours International Trade Single Window

30. CONTENT  GOALS Government Online Goals

31. GOALS - ACTION PLAN 2011-2014  Corporations online  50% of all Departmental Assemblies are now on line  30% of all Municipal Councils are now on line  100% of Congress online implemented  Controlling online  60% of all national agencies are implementing online fiscal accountability and auditing  30% of all territorial institutions are implementing online fiscal accountability and auditing  Fiscal Control agencies are implementing the One-stop shop of Claims  Notaries online  100% of all notaries are implementing Information and Interaction phases  50% of all notaries are implementing and using the Notaries’ Single Portal  50% of all notaries are implementing and using the One-stop shop of Notaries  Government online innovation center  Center for research, development and innovation of Government online implemented  Emergency care online  Emergency care system implemented with transparency and monitoring modules  Implementing the integration of information from the sectors

32. GOALS - ACTION PLAN 2011-2014  Paperwork elimination  Regulated governance of paperwork elimination actions  60% of all national agencies implemented paperwork elimination actions  15% of all territorial institutions implemented paperwork elimination actions  Government online at territorial level  1,134 territorial institutions (Town Halls and Governor’s Offices) are progressing through the Strategy phases  An average of 3 procedures and services are electronically enabled in each territorial institution  6 killer applications developed for constituents, businesses and institutions  Governmental Intranet  150 agencies connected to the High-Speed Network  10 additional cities covered the High-Speed Network  35 new agencies using the Government’s Data Center  20 national agencies using the Constituent’s Contact Center  E-Procurement system  100% of all national and territorial agencies have joined the system  10,000 suppliers have been trained on system’s usage  100% of procurement processes have been handled via the system  Crystal Urn  100% of phase 2 implemented: Interactions with Constituents  100% phase 3 implemented: Public management & planning

33. THANKS.. WELCOME TO COLOMBIA francisco.camargo@gobiernoenlinea.gov.co