1. COACHING ENGLISH SKILLS IN CORPORATE KUWAIT HENDRIK VAN DER MERWE TESOL KUWAIT NOV 2013

2. INTRODUCTION: Hendrik van der Merwe [Henk] MBA [Human Resource Management] Post Grad [Australian Law and Practice] Professional Workplace Coach PhD Candidate [International School of Management] Executive: Australian Not-for-Profit ACK School of Business HRM, Ethics, Law and general business topics TESOL KUWAIT NOV 2013

3. SUMMARY Theoretical basis Coaching methods Kuwait case study Learnings for the future TESOL KUWAIT NOV 2013

4. LEARNING THEORY TESOL KUWAIT NOV 2013

5. LEARNING THEORY TESOL KUWAIT NOV 2013

6. HRM & TRAINING / DEVELOPMENT TESOL KUWAIT NOV 2013

7. COACHING THEORY TESOL KUWAIT NOV 2013

8. COACHING THEORY TESOL KUWAIT NOV 2013

9. COACHING VS TRAINING TESOL KUWAIT NOV 2013

10. COACHING VS TRAINING How to draw a circle TESOL KUWAIT NOV 2013

11. COACHING VS MENTORING Be realistic - credit others with your success TESOL KUWAIT NOV 2013

12. COACHING THEORY Coaching is… "a process that enables learning and development to occur and thus performance to improve. To be a successful a Coach requires a knowledge and understanding of process as well as the variety of styles, skills and techniques that are appropriate to the context in which the coaching takes place" Eric Parsloe, The Manager as Coach and Mentor (1999) page 8. Eric is a respected author and Director of the OCM TESOL KUWAIT NOV 2013

13. COACHING THEORY Coachee driven Outcome focused Good to GREAT Develop trust In confidence Ask questions Not to correct / punish Set agenda Dominate / lead Provide answers Repair the past Become a captive TESOL KUWAIT NOV 2013

14. COACHING MODELS TESOL KUWAIT NOV 2013

15. COACHING MODELS TESOL KUWAIT NOV 2013

16. COACHING MODELS TESOL KUWAIT NOV 2013

17. COACHING MODELS O – outcome S – situation C – consequences A – action R - review TESOL KUWAIT NOV 2013

18. COACHING MODELS TESOL KUWAIT NOV 2013

19. KUWAIT CASE STUDY Background High-Tech business on 3 sites Government and Private stakeholders 100% Kuwaiti staffed Project Objectives Improve English communication skills Pilot coaching as a methodology Support other T & D initiatives [classroom, e-learning, overseas training] TESOL KUWAIT NOV 2013

20. KUWAIT CASE STUDY People Young non college graduates [47] Supervisors [5] Managers and consultants [3] Physical resources Training center [e-learning hub, Rosetta stone] Diwaniya style recreation room Leaning materials TESOL KUWAIT NOV 2013

21. KUWAIT CASE STUDY Process Initial meeting facilitated by supervisor Coaching plan Communications activities / tasks Detailed data collection / analysis Measure / Control # participants Hours of coaching delivered Coaching plans completed TESOL KUWAIT NOV 2013

22. KUWAIT CASE STUDY Results Delivered 1200 hours of targeted coaching Created 28 coaching plans Completed 12 “Performance wheels” 50% never engaged directly with coach Improved English communication skills……..? TESOL KUWAIT NOV 2013

23. KUWAIT CASE STUDY: WHAT DID WE LEARN Good to GREAT 20/28 coaching plans were from top 10% employees Employees determined to learn found ways to Poor performers did not engage at all Integration VERY important Learning resources HR strategies [PMS, T&D, Promotion, Remuneration] Formal and informal contact TESOL KUWAIT NOV 2013

24. COACHING ENGLISH SKILLS IN CORPORATE KUWAIT HENDRIK VAN DER MERWE TESOL KUWAIT NOV 2013