2. © 2009 The McGraw-Hill Companies, Inc. All rights reserved Foundations and Principles PowerPoint® presentation to accompany: Medical Assisting Third Edition Booth, Whicker, Wyman, Pugh, Thompson 1-1

3. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-2 1.1 Describe the job responsibilities of a medical assistant. 1.2 Discuss the professional training of a medical assistant. 1.3 Identify the personal characteristics a medical assistant needs. 1.4 Define multiskilled health professional. Learning Outcomes

4. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-3 Learning Outcomes (cont.) 1.5 Explain the importance of continuing education for a medical assistant. 1.6 Describe the process and benefits of certification and registration. 1.7 List the benefits of becoming a member of a professional association.

5. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-4 Introduction Fast-growing occupation Generalist Someone trained in all departments of the facility Medical assistant Graduate of accredited institution Multitasking skills A multitasking professional is someone who is able to work in the administrative area, the clinical areas, and the financial areas.

6. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-5 Growth of the MA Profession According to U.S. Department of Labor - Bureau of Statistics, medical assistants held 365,000 jobs in 2002. 60% in physicians’ offices 14 % in hospitals 10% in nursing homes and offices of other health-care practitioners Remainder in outpatient care centers, laboratories, and other health-care-related services

7. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-6 Knowledge Base Needed Administrative and clinical skills Patient insurance product knowledge Compliance (OSHA, CLIA and HIPAA)OSHACLIAHIPAA

8. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-7 Knowledge Base Needed (cont.) OSHA – Occupational Safety and Health Administration CLIA – Clinical Laboratory Improvements Act HIPAA – Health Insurance Portability and Accountability Act BACK

9. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-8 Knowledge Base Needed (cont.) Providing exceptional customer service Practice management Current patient treatments and education

10. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-9 American Association of Medical Assistants (AAMA) National Organization Purpose: To raise the standard of medical assisting to a more professional level AMERICAN ASSOCIATION OF MEDICAL ASSISTANTS 20 N. WACKER DR., Ste. 1575 CHICAGO, IL 60606 (312) 899-1500 http://www.aama-ntl.org/

11. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-10 AAMA Publications Accreditation Certification Recertification Continuing education Legislative monitoring Member discounts Group insurance Annual national convention Networking opportunities Serves the needs of medical assistants by providing:

12. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-11 AAMA Code of Ethics The Code of Ethics of AAMA sets forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of Medical Assisting. Members of AAMA are dedicated to the conscientious pursuit of their profession.

13. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-12 Apply Your Knowledge List four ways the AAMA serves the needs of the medical assistant. ANSWER: The AAMA serves the needs of the medical assistant by providing the following services: PublicationsAccreditation Certification Recertification Continuing Education Legislative Monitoring Member Discounts Group Insurance Annual National Convention Networking Opportunities Good Job

14. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-13 Importance of Credentialing Malpractice Having credentialed personnel or staff will lessen the likelihood of legal challenges of the quality of care Managed Care Organizations (MCO) Place great importance in credentials for employees.

15. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-14 Certified Medical Assistant CMA credential is awarded by the Certifying Board of the AAMA Certification examination evaluates mastery of medical assisting competencies Recertify every 5 years Continuing education

16. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-15 Registered Medical Assistant Credential is given by American Medical Technologists (AMT) Certification exam Educational and experiential requirements High school graduate or acceptable equivalent Graduate from accredited program Pass the AMT exam

17. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-16 RMA/CMA Examinations General medical knowledge Terminology Anatomy and physiology Behavioral science Medical law Ethics

18. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-17 Medical Assistant Associations Set standards for quality and performance in the profession Define tasks and functions for an occupation Provide opportunities for member networking Further the profession and assist members to achieve career goals

19. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-18 Member Benefits AAMA (CMA) Professional publications Educational opportunities Group insurance Legal information Networking Legislative monitoring AMT (RMA) Professional publications AMT Institute for Education Educational opportunities Group insurance Legal representation Networking Student membership

20. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-19 RMA/CMA Examinations Administrative knowledge Medical record management Collections Insurance processing HIPAA Clinical knowledge Exam room techniques Medication preparation and administration Pharmacology Specimen collections

21. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-20 Apply Your Knowledge What are two reasons why credentialing is important? ANSWER: The likelihood of a legal challenge to quality of care decreases when employees are certified, and Managed Care Organizations place importance on credentials for employees. BRAVO!

22. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-21 Apply Your Knowledge List three things professional medical assistant associations do or provide. ANSWER: Medical Assistant Associations set standards for quality and performance for the profession define tasks and functions for an occupation provide opportunities for member networking assist members to achieve career goals Correct

23. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-22 Accreditation The process by which programs are officially authorized Two recognized entities for accrediting MA programs CAAHEP ABHES Accreditation ensures that the program meets nationally accepted standards

24. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-23 Accredited Programs Greater career options Completion of a program that meets national standards Provides recognition of your education by professional peers Makes you eligible for registration

25. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-24 Externships Obtain practical work experience Duties will be planned to meet your program’s requirements Offers you the opportunity to acquire a good reference

26. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-25 National Healthcare Association Certification exams for other health-care occupations, such as phlebotomy and ECG technician Continuing education Program development Education, career advancement, and networking services for members Registry of certified professionals

27. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-26 Volunteering Experience in a variety of settings Practical experience Help you make career decisions Include on résumé

28. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-27 Multiskill Training Reduces health care costs Personnel are cross-trained for more than one position Expands your career opportunities Office manager Certified Office Laboratory Technician Medical lab technician ECG technician Medical biller Hospital admission coordinator

29. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-28 What is the purpose of accreditation for medical assistant programs? List two advantages of multiskill training. Apply Your Knowledge ANSWER: Accreditation ensures that the program meets nationally accepted standards. ANSWER: Multiskill training reduces healthcare costs and expands your career opportunities. Great!

30. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-29 Daily Duties of MAs – Entry Level Administrative, laboratory, and clinical duties are all part of the duties of a medical assistant Administrative Greeting patients Handling correspondence Scheduling appointments Answering telephone Creating and maintaining patient medical records

31. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-30 Daily Duties of MAs: Entry Level Laboratory Performing tests such as a urine pregnancy test on the premises Collecting, preparing, and transmitting laboratory specimens Teaching patients to collect specimens Clinical Assisting the doctor during examination Asepsis and infection control Giving medications Performing ECGs Explaining treatments to patients

32. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-31 Other Duties Advanced Clinical Initiating an IV and administering medication Reporting test results Acting as a patient advocate Laboratory Performing as an OSHA compliance officer Performing more complex testing Specialization

33. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-32 Personal Qualifications Critical thinking skills Attention to detail Empathy Willingness to learn Flexibility Self-motivation Professionalism

34. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-33 Appearance Uniform clean and pressed Shoes comfortable, clean, and white Hairstyle clean and pulled back Nails short, pale color Avoid acrylic nails Minimum of jewelry

35. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-34 Attitude Positive and caring Respond to criticism as a learning experience Take direction from authority without question Function as a vital member of a medical team

36. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-35 Change Your Attitude If you can answer “yes” to any of these questions Do I have repeated conflicts with people? Have I had a conflict at work that has resulted in termination? Do I have conflicts with authority figures? Do people make comments about my attitude?

37. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-36 Integrity and Honesty Everything you do and every task you complete should be performed with a goal of excellence. Integrity and honesty are key in providing superior customer service to your patients. Your office staff and physician must be able to trust you and the decisions you make.

38. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-37 Other Attributes Diplomacy Proper judgment Communication skills Remaining calm in a crisis Ethical behavior

39. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-38 Working As a Team Member Team dynamics Assist each other with required duties Avoid interpersonal conflict with team members Perform extra responsibilities without questioning or complaining Be considerate of other team members’ duties and responsibilities

40. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-39 AAMA Role Delineation Study Areas of competence for entry- level medical assistants Includes Delineation Chart found in Appendix 1 Provides the basis for medical assisting education and evaluation Three areas Administrative Clinical General

41. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-40 Scope of Practice Regulated by Profession’s scope of practice (AAMA) Your training State of practice The policies of the organization or facility where you practice

42. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-41 Apply Your Knowledge List any four personal qualifications you should have to be an effective medical assistant. ANSWER: List any four of these personal qualifications that medical assistants should display: Critical thinking skills Attention to detail EmpathyWillingness to learn FlexibilitySelf motivation Professionalism Good Answer!

43. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-42 Apply Your Knowledge When should you take action to change your attitude? ANSWER: When you can answer “yes” to any of the following questions:  Do I have repeated conflicts with people?  Have I had a conflict at work that has resulted in termination?  Do I have conflicts with authority figures?  Do people make comments about my attitude? Correct!

44. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-43 In Summary Medical Assistant Skills and duties according to AAMA Role Delineation Chart Stay abreast of changes in technology, procedures, and regulations Training on-the-job versus training programs

45. © 2009 The McGraw-Hill Companies, Inc. All rights reserved 1-44 End of Chapter Participating in any aspect of healing is an awe-inspiring experience. — Carol Jackson, The Healer’s Art