1. Roadmap for Breakthrough Change
Dr. Joseph A. DeFeo, CEO Juran Global

2. Re-define Breakthrough Review a Roadmap for Breakthrough Change
My Purpose Today
Re-define Breakthrough
Review a Roadmap for Breakthrough Change
Breakthrough in Q Function

3. Breakthrough or Breakdown?

4. than their competitors.”
Being Great is a Choice
“To achieve superior quality, the best organizations create breakthroughs faster
than their competitors.”

5. Who Was Joseph M. Juran?
Called the Father of Modern Day Quality Management
Responsible for naming the Pareto Principle
Author on the means to attain organizational breakthroughs in quality
Dr. Joseph M. Juran founded Juran Institute, Inc.
Passed away at 103 years old in 2008
“The most decisive factor in the competition for market leadership is the rate of breakthrough an organization maintains.” - Dr. Joseph M. Juran
In 1954, the Union of Japanese Scientists and Engineers invited the celebrated author to Japan to deliver a series of lectures. These talks about managing for quality were delivered soon after another American, W. Edwards Deming, delivered his lectures on statistical quality methods.

6. Who is Joe DeFeo?

7. “Breakthrough is a departure from
What Is Breakthrough?
“Breakthrough is a departure from
the usual, familiar way, into the unknown. It is the means to be the quality leader. “

8. Breakthrough is Universal
“It applies to all cultures, industries, organizations, products, processes
and people.” –
Dr. Joseph M. Juran

9. Breakthrough Is Universal
“Dr. Juran first described breakthrough as the means to achieving superiority in Quality to gain market leadership.”

10. Rate of Improvement
“The most decisive factor in the competition for market leadership is the rate of breakthrough an organization maintains.”
- Joseph M. Juran
Source: Quality Handbook, page 150
All Rights Reserved, Juran Institute, Inc. 10

11. How Does Breakthrough Happen
Select Problem
More Opportunities
Tools: Project Documentation
Create Project
Tools:
Project Charter
Breakthrough in Sustainability
Breakthrough in Leadership
Attitude
Replicate & Identify
Next Breakthrough
Define Problem
Breakthrough in Business Results
Breakthrough in Organization Structure
New Level of Performance
Tools: Process Control Plan
Tools: SIPOC VOC Matrix
MSA Team Dynamics Effective Meetings
Team
Big Q
Breakthrough in Knowledge
Hold the Gains
Diagnose the Cause
Breakthrough in Organization Culture
Solutions
Tools: DOE
Selection Matrix Process Control Plan Implementation Plan Change Management Plan
Root Causes
Team Dynamics Process Mapping Cause-effect Diagram Stratification Scatter Diagram
Tools Pareto Analysis Data Collection Plan
Brainstorming
Histogram\
Remedy the Cause

12. Focus of Breakthrough Is Evolving
Results
Enterprise Focus
Process Focus
Product Focus
People Focus
1950 to today and tomorrow

13. The Roadmap for Change Sustain Launch Expand Decide Prepare
PARTIAL APPROACHES
DRIVERS
Vision to be the Leader (The Best)
New
Tech
Lean Six
Sigma
Decide on why you want to change and then what goals will be set
Retaining market leadership
Customer requirements
CMMi
Customer dissatisfaction
Loss of market share
Competition
Cost pressures
Baldrige
Total Quality
Continuous Improvement
Lean

14. Build support infrastructure
The Roadmap for Change
Expand
Sustain
Decide
Prepare
Launch
Select pilot
projects
Communicate:
Successes
Lessons learned Updated plans
New techniques
Build support infrastructure

15. Conduct pilot projects
The Roadmap for Change
Expand
Sustain
Decide
Prepare
Launch
Conduct pilot projects
Complete Projects
Develop lessons learned
Train Staff & Champions

16. Build support infrastructure
The Roadmap for Change
Expand
Sustain
Decide
Prepare
Launch
Establish Leadership Steering Team
Identify Key Players
Establish Training
Create Metrics
Create On-going Project Guidelines
Regularly Review Projects/Progress to Goals
Build support infrastructure

17. The Roadmap for Change Sustain Expand Decide Prepare Launch
Expand to Organization units
Expand projects
Different Teams –Design, Improvement, Control, BPM
Training
Metrics

18. Reviews & Audits Goals People The Roadmap for Change Key Processes
Expand
Sustain
Decide
Prepare
Launch
Reviews & Audits
Goals
People
Key Processes

19. Breakthrough in the Quality Function
Represent the Customer
Quantify Dissatisfaction
Nominate with data
Do it again, and again
Breakthrough in Sustainability
Be Leaders, Hang out with CFO
Speak Language of Money
Learn & Explain the Methods
in Their Language
Breakthrough in Leadership
Attitude
Breakthrough in Business Results
Create reward for results not activities
Take credit wen it is due
Challenge the results to make it real
Breakthrough in Organization Structure
Develop an effective Q Function
Understand Breakthrough
Do not fall to fads with quick fixes
Big Q
Breakthrough in Organization Culture
Create a change management
support plan
Communicate project results
Recognize efforts
Breakthrough in Knowledge
Create a training plan
Demonstrate the use of data to drive performance
Link new data discovered to QC/QA

20. Breakdown or Breakthrough?

21. You can contact me at: jdefeo@juran.com
Thank You
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