1. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List ReliaTel Operator Training Release 4.1.1 Alarms List 1 Training - Version 1.0

2. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Alarm List Interface 2

3. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Alarm Management - Alarm Cycle Alarm Event An event occurs which generates an alarm message Alarm message received by ReliaTel Alarm Displayed Alarm message is matched with a predetermined severity level for that specific message Message appears in the Text column of the Alarm List Alarm is displayed in the Alarm List Operator Intervention – Acknowledging the alarm Operator acknowledges alarm, work begins on resolving issue Operator Resolution – Clearing the alarm Operator clears alarm after issue is resolved 3

4. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Alarm Management - Severity Coding Four severity levels tracked in ReliaTel Applies to: Alarm List Metric Dashboard Voice Dashboard 4

5. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Acknowledging and Clearing Alarms Alarms are generated by the system based on preset criteria Sources SNMP traps SNMP walk Performance metrics for devices (such as CPU usage, in/out bandwidth, etc.) Voice over Internet Protocol (VoIP) quality of service (such as MOS or latency) Operator response Acknowledge the new alarm Upon resolution, clear the acknowledged alarm 5

6. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Acknowledging and Clearing Alarms (cont.) Acknowledging the alarm Use the ACK (acknowledge) button to change the state from New to ACK Displayed in the Alarm List Alarms can be acknowledged through: Client Remotely E-mail SMS Remote acknowledgement (e-mail or SMS) is set up by the administrator Clearing the alarm Use the CLR (clear) button to change the state from ACK to Cleared Upon clearing, alarm is removed from the alarm list and moved to the Cleared list Alarms can be cleared through: Client Remotely E-mail SMS Remote clearing (e-mail or SMS) is set up by the administrator 6

7. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Acknowledging and Clearing Alarms (cont.) Acknowledging a new alarm in the interface 7

8. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Acknowledging and Clearing Alarms (cont.) Clearing an acknowledged alarm in the interface In the Cleared list 8

9. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Accessing Node Details Through Fly-Out Menus Fly-out menus for centers, entities, and alarms 9 Navigation Tree - Center Navigation Tree - Entity Alarm List – Individual Alarm

10. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Entity Details Entity Tabs Details Entity/collector specific details such as IP address, notes States Pertains to alarming and notification scheduling Logs Logging categories: Messaging, Alarms, Actions, Notification Playback (optional) Facility to redisplay the database of a device Add-on component, available if implemented Access (replaced by AccessPlus) Bi-directional communication with a device Specific permission needed 10

11. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Entity Details – States Tab States Tab Sets ‘Allowed’ and ‘Inhibited’ for several entity related functions ‘Allowed’ enables the operation to continue ‘Inhibited’ stops the operation for a specified period of time (or indefinitely) 11

12. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Entity Details – Message Log Tab Message Log tab All system interaction with an entity Read-only Flags S – System message MA – Message matching a pattern to generate an alarm Blank – No flag associated with the entry 12

13. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Entity Details – Alarm Log Tab Alarm Log tab Messages pertaining to alarms only NTF – indicates whether the alarm will generate a coverage rule Alarm ID – unique identifier for each alarm Text – same text that appears in the Alarm List 13

14. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Entity Details – Action Log Tab Action Log tab Automated activity associated with the entity Set up by the ReliaTel Administrator Triggered by: Response to an alarm (action is automatically triggered) Schedule 14

15. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Entity Details – Notification Log Tab Notification Log tab Logs all notification-related events associated with alarms, such as: Coverage rule Operator contacted Method of contact 15

16. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Alarm List Management Tools Alarm List interface management tools Node filter Filter alarms by: Center or subcenter Entity Characteristics Expand tree to select node On-the-fly (filter cannot be saved for future reference) Profile filter Filter alarms by: Center or centers/subcenter or subcenters Class or classes Characteristics Dedicated interface to set up profiles Profiles can be saved for future reference Profiles can be edited Operators – private profile filters only Administrators – private and global profile filters 16

17. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Alarm List Management Tools – Node Level Filter From the Navigation tree, filtering the alarm list by: View – topmost level Center Subcenter Entity Filtering by View 17

18. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Alarm List Management Tools – Node Lvl Filter (cont.) Filtering by center Filtering by subcenter 18

19. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Alarm List Management Tools – Node Lvl Filter (cont.) Filtering by entity 19

20. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Alarm List Management Tools - Profile Filter Filters the Navigation tree by: Center Class Operators Create and save center or class filters – private only Administrators Create and save center or class filters – global (available to all) or private 20

21. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Alarm List Management Tools - Profile Filter (cont.) Creating a Profile filter (steps are the same for center and class filters) Select the filter type. Click New. Enter: Filter Name Private filter Default Not editable for operators Center Multiple centers (or classes) can be selected 21

22. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Alarm List Management Tools - Profile Filter (cont.) Click Save. Apply the filter. Select the new filter Click Apply. Navigation Tree is filtered Alarms also filtered Only alarms in Test center appear 22

23. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Alarms – Multi-Select Options Methods to select multiple alarms on a single page/multiple pages: Select All button Control + Mouse Shift + Mouse Select All button Most efficient way to select blocks of alarms spanning multiple pages Recommend to begin with filters to define the Alarm List Table filter (for data in tabular format) Alarm State filter Control + Mouse Select alarms singly Spans multiple pages Shift + Mouse Select blocks of alarms One page only; will not span multiple pages 23

24. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Alarms - Multi-Edit Multi-edit – last alarm in list is edited, applies to all alarms selected 24 1. Select alarms 2. Click Edit 3. Apply edits (ACK, CLR, severity level, notes) 4. Click Apply or press Enter

25. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Alarms List Alarm State Selection/Notification Status Alarm State Filtering Notification Status Applicable if Notification turned on; current status only is displayed; not a log Open from an alarm 25 Entire alarm list is filtered by your selection Cleared alarms eventually roll off the alarm list Log period determines how long they are visible BlackList alarms are not included in ‘All’