1. UWM CIO Office What Happened to the Computer Lab? 1 Beth Schaefer Associate Director, Client Services, University Information Technology Services, University of Wisconsin–Milwaukee

2. UWM CIO Office UW-Milwaukee At A Glance 2 Enrollment 30,400 Undergraduate 25,000 Masters & Doctoral 5,000 Faculty & Staff 3,455 Central IT staff 125 IT student staff 175 Schools & Colleges 12 Programs: Undergraduate 84 Masters 48 Doctoral 24

3. UWM CIO Office Computers on Campus 3 6 Public Campus Computer Labs 450 Computers - Windows XP and Mac OSX –Student Union –Sandburg Residence Halls –Lubar School of Business –Daniel M. Soref Learning Commons - Library –Curtin Hall (Mac Lab) –Bolton Hall (Walk In, TechStore, TechRepair)

4. UWM CIO Office Computers on Campus 4 130 Web Kiosks across campus Multiple departmental and disciplinary specific labs

5. UWM CIO Office Computers on Campus 5 Student Computer Ownership on Campus –Ownership of personal desktop – 49% –Ownership of Laptop – 83% –Percentage of students using labs – 19%

6. UWM CIO Office CCL Application Usage 6 October 2008-October 2009 Internet Explorer XPAdobe Photoshop XP Microsoft Word XP Microsoft Access XP Mozilla Firefox XPWindows Media Player Real Player XPMozilla Firefox OSX Microsoft Power Point XPMicrosoft Notepad XP Adobe Acrobat Reader XPAdobe Acrobat 8 XP Microsoft Excel XPAdobe Acrobat Distiller XP Zip Genius XPMicrosoft Paint XP Minitab 15 Statistical English XP Apple Safari Web Browser OSX Apple iTunes XPArcGIS Map XP

7. UWM CIO Office CCL Lab Users and Logins 7 October 2008-2009 –Total Users 62640 –Total Login578482 –Average Number of Logins per day 1585

8. UWM CIO Office CCL Lab Users and Logins 8 October 11-17, 2009 Student Union

9. UWM CIO Office Changes 9 In the last year, we have: –Closed a 24/7 lab –Opened a 24/5 lab

10. UWM CIO Office Changes 10 In the last year, we have: –Unstaffed labs

11. UWM CIO Office Changes 11 In the last year, we have: –Remodeled labs Student Union Daniel M. Soref Learning Commons - Library

12. UWM CIO Office Changes-Student Union 12

13. UWM CIO Office Changes-Student Union 13 Enclosure walls brought down

14. UWM CIO Office Changes-Student Union 14 Enclosure walls brought down Unstaffed

15. UWM CIO Office Changes-Student Union 15 Enclosure walls brought down Unstaffed Food friendly

16. UWM CIO Office Changes-Student Union 16 Enclosure walls brought down Unstaffed Food friendly Louder area

17. UWM CIO Office Changes-Student Union 17 Enclosure walls brought down Unstaffed Food friendly Louder area Hours of operation expanded

18. UWM CIO Office Changes-Student Union 18 Enclosure walls brought down Unstaffed Food friendly Louder area Hours of operation expanded “Parking Lot” vs. queuing up for computer

19. UWM CIO Office Changes-Learning Commons 19

20. UWM CIO Office Changes-Learning Commons 20 24/5 availability-Sunday to Thursday

21. UWM CIO Office Changes-Learning Commons 21 24/5 availability-Sunday to Thursday Coffee Bar

22. UWM CIO Office Changes-Learning Commons 22 24/5 availability-Sunday to Thursday Coffee Bar 200 computers-PC and Mac

23. UWM CIO Office Changes-Learning Commons 23 24/5 availability-Sunday to Thursday Coffee Bar 200 computers-PC and Mac Classrooms/Teaching Labs

24. UWM CIO Office Changes-Learning Commons 24 24/5 availability-Sunday to Thursday Coffee Bar 200 computers-PC and Mac Classrooms/Teaching Labs Group Study rooms

25. UWM CIO Office Changes-Learning Commons 25 24/5 availability-Sunday to Thursday Coffee Bar 200 computers-PC and Mac Classrooms/Teaching Labs Group Study rooms Library Services

26. UWM CIO Office Changes-Learning Commons 26 24/5 availability-Sunday to Thursday Coffee Bar 200 computers-PC and Mac Classrooms/Teaching Labs Group Study rooms Library Services IT Desk-double staffing

27. UWM CIO Office Changes-Bolton Hall 27

28. UWM CIO Office Changes-Bolton Hall 28 Remodeling to accommodate TechStore

29. UWM CIO Office Changes-Bolton Hall 29 Remodeling to accommodate TechStore Move consultant station

30. UWM CIO Office Changes-Bolton Hall 30 Remodeling to accommodate TechStore Move consultant station Cosmetic changes-chairs, carpet, paint

31. UWM CIO Office Changes-Bolton Hall 31 Remodeling to accommodate TechStore Move consultant station Cosmetic changes-chairs, carpet, paint Group workstations seeing more use

32. UWM CIO Office Changes-Bolton Hall 32 Remodeling to accommodate TechStore Move consultant station Cosmetic changes-chairs, carpet, paint Group workstations seeing more use Shortened hours of walkin support –SRS Clickers and Wireless connectivity

33. UWM CIO Office Operational Changes 33 “Shift Supervisors” attend to labs with regular rounds

34. UWM CIO Office Operational Changes 34 “Shift Supervisors” attend to labs with regular rounds Security cameras

35. UWM CIO Office Operational Changes 35 “Shift Supervisors” attend to labs with regular rounds Security cameras Signage

36. UWM CIO Office Operational Changes 36 “Shift Supervisors” attend to labs with regular rounds Security cameras Signage Communication (web, guides) Strengthened relationships with partners on campus

37. UWM CIO Office Survey 37 Focusing on –"What did you come here to do?” –"Why did you come here today?”

38. UWM CIO Office Final Thoughts 38 Not going away just yet Software and printing are still a draw

39. UWM CIO Office Final Thoughts 39 Not going away just yet Software and printing are still a draw Collaborative space

40. UWM CIO Office Final Thoughts 40 Not going away just yet Software and printing are still a draw Collaborative space More multipurpose use

41. UWM CIO Office Contact Information 41 Beth Schaefer, beths@uwm.edu 414-229-4072