1. GLAM: Global Access Management Sally Chambers University of London TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003 What e-learners and e-librarians want from AA technologies

2. Overview Needs of application areas = needs of users? External Programme e-learning community Online Library for External Programme students AA technologies in the Online Library User problems with AA technologies What do eLearners and eLibrarians want from AA technologies? Need for compatibility with security software? TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003

3. External Programme e-learning community 30,000 distance / elearning students worldwide eCampus: Student Registry Database, Virtual Learning Environment, Online Library resources, Student Discussion Fora. Varying specifications of computers, internet connectivity and computer literacy Ideal: Authorised access to the eCampus using a single username and password TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003

4. Location of External Programme students TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003

5. Online Library - Goals To provide off-campus / remote authorised access to licensed online resources ensuring compliance with licence agreements To provide professional support and guidance in the effective use of online library resources TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003

6. AA Technologies in the Online Library (1) 1.Online Registration for personal Athens accounts Online self-creation of username / password Checked against download of data from student registry database Self-creation of personal Athens account via proxy server (Athens is IP controlled) TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003

7. AA Technologies in the Online Library (2) 2.Manual creation of Athens accounts Students request Athens account using online form – account details automatically sent by email Athens accounts created in advance of online course - posted / sent via WebCT to student 3.Manual request for usernames / passwords for non- Athens protected resources 4.Evaluation version of PAPI (through JISC-funded GLAM project) TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003

8. User problems with AA Technologies 75%+ of Online Library enquiries about username / passwords: –How to get a username / password –Usability / technical problems with online Athens registration process –Forgotten Athens username / password –Unable to login (technical / usability problems) Support should be for information skills not logging on! TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003

9. what e-learners want… Logging into personalised services (e.g. saved searches / alerting services) using AA username and password Clarity about which username / password for which resource / service Effective methods for retrieving / resetting forgotten usernames / passwords Logging on from home / work, i.e. from different computers TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003

10. what e-learners want… Quick login to resources over a modem Be able to easily see which resources access to and when account / login expires Login to multiple resources at once – ability to easily move between resources User-friendly usernames and passwords (e.g. find institutional identifiers confusing) Information about the resource (e.g. descriptions) at point of access TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003

11. what e-librarians want… Improved usability for students, therefore less enquiries…or more enquiries about information skills! Easy to access / flexible statistics, comparisons across all resources / user groups How to get username / password to students Management of the student lifecycle – renewal of accounts annually to ensure compliance with licence agreements Ability to customise error messages for students TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003

12. what e-librarians want… One AA method for all online library resources “My account” details, so students know which resources they have access to, or just show the resources that they have access to and “hide” the rest? User-friendly and flexible e-resource management - ability to provide access to resources via library web pages, catalogues, Virtual Learning Environments etc. TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003

13. Compatibility with security software? New technologies working against AA technologies, e.g. security software: Pop-up blockers, e.g. Google Tool Bar, Personal Firewalls etc. Again…user education is required! TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003

14. Conclusion The importance of the user can not be underestimated in the development and implementation of AA technologies Need to raise awareness of AA technologies (in non- technical terms) for librarians and other information professionals AA technologies need to be central to the business processes of the user community served. TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003

15. Further information? www.glam.lon.ac.uk www.external.ull.ac.uk