1. Developing A Positive Attitude
10.1
Attitudes for Success

2. Objectives
The importance of a positive attitude, high self-esteem, and enthusiasm in the workplace How to assert yourself Employers value workers who are upbeat, enthusiastic, and confident in their abilities and ideas

3. Attitudes for Success Attitude is a person’s outlook on life
Your attitude affects how you react to situations and how you are perceived by others
The first step in building a positive attitude is to think positively
Thinking positively can bring you success in your life and on the job

4. Positive Thinking Can…
Positive thinking leads to positive results because:
Positive thinking helps you to get along better with others
Makes others feel more comfortable around you
Helps you to handle problems more effectively
Improves your health
Helps you reach your goals because it motivates to act

5. Developing Self-Esteem
Self-Esteem is recognition and regard for oneself and one’s abilities
It’s essential for a positive attitude
Developing Self-Esteem
It builds your confidence
Confidence generates success
Success builds self-esteem

6. Overcoming Doubt
Positive self-talk means to “Outtalk” your negative inner voice
Try repeating confidence-building comments to yourself as often as you can
Making a list of positive statements can also help you to overcome doubt

7. Building Self-Esteem Make a list of your abilities and successes
Think about how you have had a positive impact on someone else’s life, strive to help others
Work on improving your abilities

8. The Importance of Enthusiasm
Enthusiasm is eagerness!
Sometimes we all have to work at pushing ourselves to act enthusiastically
An upbeat attitude in difficult situations will help you to develop a reputation as a hard and willing worker who can handle a challenge
Act with enthusiasm & you will find yourself becoming enthusiastic!

9. Dealing with Mistakes
Mistakes are simply opportunities to learn and grow from
If you think you have made a mistake, try the following steps:
Make sure you really made a mistake!
Don’t try to cover it up, take responsibility
Offer a way to solve the problem
Learn from your mistake, don’t make the same mistake twice
Forgive yourself for being human & move on

10. Asserting Yourself
Assertiveness is the confident presentation of yourself and your abilities
Be friendly and outgoing
Use positive body language and speak with confidence
Make an effort to get to know your coworkers and supervisors
Offer your opinions or suggestions sometimes
Ask for advice

11. Representing Yourself
Some ways to make yourself better known are to:
Volunteer for committees or projects
Become an expert at your job/company
Keep a journal of your accomplishments

12. Assertiveness ~ NOT ARROGANCE
Arrogance is an excessive display of self-regard The difference between assertiveness and arrogance has to do with respecting other people and their abilities Make sure to use the proper attitude and tone with people

13. Acting Like A Professional
Section 10.2
Acting Like A Professional

14. Objectives
How to react professionally to workplace pressures, criticism, and gossip Methods used to control anger on the job To succeed in the workplace, you must be able to handle difficult situations in a professional manner

15. Acting like a professional
Professionalism means acting maturely and appropriately on the job Think things through before taking action

16. Accepting Criticism
Being able to accept criticism properly is vital to your success in any job
Constructive Criticism!!!
This is criticism presented in a way that helps you learn and grow.
It’s often given during performance reviews or evaluations
It may come up in conversations during work activities

17. What Makes Criticism Constructive?
Many supervisors will offer positive comments before offering criticism
If your boss is abrupt when making suggestions, focus on the advice given so that you can grow professionally
Criticism is easier to handle when you see it as being helpful
Some employees welcome criticism because it teaches them better ways to succeed at their job

18. Responding to Criticism
Defensiveness means guarding yourself emotionally by closing yourself to negative opinions
When you can’t listen, you can’t grow
Be receptive, not defensive
Respond to criticism by:
Listen closely to the criticism
Make sure you understand, ask if you don’t
Identify a solution to the problem
Take action to fix the problem, break it down if it’s alot

19. Handling Pressure A few tips……..
Break large tasks into smaller ones
Ask for help if you’re overwhelmed
Use a daily “To Do” list
Prioritize your duties
If you have two supervisors, make sure your priorities are clear

20. ~ Do Unto Others as you would have done to you~
Handling Gossip
Gossip is idle talk that usually consists of rumors
It is usually untrue and hurtful
Gossip hopes the gossiper as well, the more often an employee gossips, the less coworkers will trust them
Before you join in gossiping, ask yourself:
What’s my motivation for gossiping?
Could my comments unfairly damage some one else’s reputation?
~ Do Unto Others as you would have done to you~

21. Controlling Anger If you get frustrated and angry, follow these tips:
Count to 10
Take a few deep breaths
Consider what you are really angry about
Channel your energy into solving the problem

22. Controlling Anger To solve the problem, follow these steps:
Define the problem
Decide on the best possible solutions
Evaluate possible solutions
Make a decision
Take Action

23. Summing it Up Accept challenges as opportunities
Learn to analyze a situation from all angles, even if some of those viewpoints differ from yours
Always show respect and consideration for others, even if you disagree