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Training Plan Proposal: Katelyn Mueller Michael Proue Gina Tran Andrew Yost
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Company Name: Quik Trip (QT) store #568 Convenience store 5169 Merle Hay Rd Johnston, IA 50131 Business Sector: Focus: coffee Product/service: Gasoline, sandwiches, beverages, and snacks Percent of Market Share: Privately held company 580+ stores Less than 2% of the nations market in convenience stores
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Dollar Amount of Annual Revenue $9 billion company Store #568: $13.8 million Number of Employees Nationally: 9,630 Hourly employees at #568: 17 Salary employees at #568: 1 Predominate Management Style 4 th generation
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"To wisely invest dollars in community efforts that will help impact (in measurable terms) individuals in our society who are dependent on the charitable support of others. We believe the most effective way to do that is to invest our contribution dollars and volunteers in strategic efforts that help those at risk reach their functional capacity as successful, independent citizens." - QT
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Several associates lack: knowledge, skills and abilities to operate the Bunn coffee maker Result: low sales on coffee Coffee sales make up 4% of total revenue at #568 $552,000 annually After completing the operators training: Associates will have knowledge skills and abilities to operate the Bunn coffee maker
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Hands on Provided: Operators manual Safety features of equipment Written multiple choice quiz End of training Enforce learning objective One hour lesson
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Empower team with knowledge, skills, and abilities to perform their duties to their best Motivate associates to seek improvement to provide customers with high-quality products and customer service Mastering task of making fresh coffee
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TRAINING TOPICS INSTRUCTIONAL MEDIA REQUIRED Introduction, overview of safety features Materials inventory/description Reference store SOP Demonstrate proper procedures Review key objectives Conduct hands on performance assessment Perform post written multiple choice quiz Training evaluation, re- training/testing if required Cleanup Operators manual Safety precautions Operating instructions of the equipment Store SOP Quiz
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Introduce features and safety warnings of equipment Inventory of materials needed for training will be performed along with the product knowledge information Training is covered within guidelines of our SOP- associates will be directed to its location The trainer will demonstrate the proper and safe procedures to make fresh coffee with equipment Review the key objectives. Associates will each take turns conducting the hands on performance assessment, Take the multiple choice quiz If further training is needed: associates and the trainer may have a retraining event
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Subject: Make fresh coffee Training Performance Objective: Upon completion of this lesson you will know how to make fresh coffee. Audience: Sales Associates Behavior: Master making fresh coffee Condition: In the store’s coffee serving area, given a BUNN U3 Twin 3 Gallon Automatic Electric Coffee Urn, coffee, and filter. BUNN U3 Twin 3 Gallon Automatic Electric Coffee Urn Degree: Master making fresh coffee in accordance with store Standard Operating Procedure (SOP). Teaching Aids: Lesson plan, Safety sheets, and manuals, store SOP. Materials: BUNN U3 Twin 3 Gallon Automatic Electric Coffee Urn, coffee, filter.BUNN U3 Twin 3 Gallon Automatic Electric Coffee Urn References: Store SOP, and operating manual.
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Estimated time to complete: 1 hour Preparation: 5 minutes Inventory needed materials Review Performance Objective Hand out operators manual and SOP Presentation: 25 minutes Discuss safety warnings Demonstrate the features of equipment and proper operation Explain the store SOP as it pertains to making fresh coffee Summary/Review: 20 minutes Review for Key Objectives Review Key Topics Sales Associates make coffee Evaluation: 10 minutes Hands on performance assessment.
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MATERIALS AND FACILITIESTIME SCHEDULE Operator’s manual for trainees Quiz Copy of store SOP Location: coffee area of store Making fresh coffee is a task that easily fits into the manager’s schedule. The task can be fit into any calendar day that benefits the scheduling timeframes of the staff.
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Employee Costs Trainer Hourly Rate: $25.00 Hours: 1 Cost: $25.00 Trainees Number of Trainees: 9 Hourly Rate: $8.00 Hours: 1 Cost: $72.00 Consult: 0 Design: 0 Equipment Costs: There are no equipment costs. Materials: There are no materials costs. Facilities: There is no equipment costs. Travel/Housing/Meals: There are no additional requirements from this training. Total expenses from the 5 training costs: $97.00 Return on investment (ROI): #568 annual revenue from coffee sales: $552,000.00 Project a 1% increase ROI Calculation: Annual coffee sales revenue: $552,000.00 Benefit of Training at 1% = $5,520.00 Cost of Training: $97.00 ROI= Benefit/Cost: $5,520.00/$97.00= 56.91 Therefore, the anticipated minimal ROI is roughly 57:1
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"Bunn." Coffee Espresso Pro. N.p., 14 December 2011. Web. 14 Dec 2011.. "Bunn." Operating and Service Manual. N.p., 08 October 1984. Web. 14 Dec 2011.. Who is QT." Quik Trip. Quik Trip Corporation, 2011. Web. 14 Dec 2011..
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