1. Business Process Management Certification Tony Benedict

2. Certification Levels Basic Level Certification Intermediate Level Certification (Practitioner) Advanced Level Certification (Instructor)

3. Basic Level Certification Basic Training: Process Modeling and Analysis –Process analysis –Activity based costing –Process simulation –Process optimization –Business value & ROI assessment Value Chain Analysis (cross functional process mapping) –Linking business strategy to process architecture –Process Scope assessment Process Measurements (common metrics to include cycle time, utilization, cost, defect rates, quality of output) –Focus on what metrics to capture and how to capture them Process change management –R&R’s tied to processes and metrics –Organizational design & assessment –Influencing & stakeholder management Identify the people issues and how to address them Program/Project level work experience documentation –Key areas are scope, performance impact, demonstration of skills –Minimum of 1.5 years

4. Intermediate Level Certification Practitioner Training: Process Improvement & Enterprise Architecture Frameworks –BPR, DMAIC, etc. –Business Process frameworks (SCOR) and Enterprise Architecture (Zachman) framework & principles Advanced Process Measurement (tying value chain processes to corporate performance metrics) –Focus is on what to do with the captured metrics –Strategic Process Management & Methods –Process Benchmarking Process change management –Organizational readiness and assessment (how to determine what amount of change an organization can absorb for implementation phases) –Process implementation (covers what processes to implement first and how to do incremental implementations) –Stakeholder transformation management Business Process Management Technology –What is it? Workflow Business Rules Process Orchestration –Human-Human, Human-System, System-System interactions Program/Project level work experience documentation –Key areas are scope, performance impact, demonstration of skills –Minimum of 3 years

5. Advanced Level Certification Instructor training methods (How to do): Process Improvement & Reengineering Methodologies –BPR, DMAIC, etc. –Process analysis & simulation –Business Process design and Enterprise Architecture principles Advanced Value Chain Analysis –Linking business strategy to business process architecture Advanced Process Measurement (tying value chain processes to corporate performance metrics) –What to do with the captured metrics –Process Benchmarking Advanced process change management –Organizational readiness and assessment (how to determine what amount of change an organization can absorb for implementation phases) –Process implementation (covers how to do incremental implementations) –Influencing and Stakeholder management Business Process Management Technology –How to use it? Workflow Business Rules Process Orchestration –Human-Human, Human-System, System-System interactions Program/Project level work experience documentation –Key areas are scope, performance impact, demonstration of skills –Minimum of 5 years experience

6. Possible Intel Career Path Business Analyst – basic requirements writing, basic process modeling, needs supervision, writes test scripts Business Design Mgr (Sr. Business Analyst) – advanced requirements writing, advanced process modeling, lead business process design in projects Biz Architect (Practitioner) – advanced process modeling, reengineering & improvement methodologies, value chain analysis, process change management, has single domain knowledge, leads project architecture, needs some coaching Enterprise Biz Architect (Instructor) – advanced process modeling, reengineering & improvement methodologies, value chain analysis, process change & implementation management, has multiple domain knowledge of corporation, leads program architecture and aligns to overall enterprise architecture framework Business Analyst Enterprise Business Architect Business Architect Business Design Mgr (Sr. BA) BCR Area Certification starts here