1. Lesson 1 Operating System Overview Operating System Fundamentals

2. Objectives Identify the operating system’s role. Compare and contrast Windows 98 and Windows 2000 features. Navigate the Windows Desktop environment. Identify options for launching command-line utilities.

3. Operating System Components System kernel Device drivers User interface Application environment

4. Common Operating Systems Microsoft operating systems MS-DOS Windows 3.x Windows 9x Windows NT/2000 Windows XP Non-Microsoft operating systems OS/2 UNIX Linux NetWare

5. Windows 95 Features Pre-emptive multitasking MS-DOS/Windows 3.x application support Network/dial-up communication support Long file names Context-sensitive menus Windows Explorer Microsoft Exchange client Multimedia support Print performance Plug and Play support

6. Windows 98 Additional Features Win32 Driver Model Additional hardware support Improved management tools Desktop/user interface design changes Enhanced multimedia

7. Windows 2000 Features Legacy application support Active Directory Enhanced security Integrated network support Integrated Internet support Scalability and performance enhancements File system support Management tools

8. Operating System Version Windows 9x version information Windows 2000 version information

9. Windows 98 Desktop

10. Standard Desktop Icons Windows 95 icons My Computer My Documents Internet Explorer Network Neighborhood Recycle Bin Online Services Outlook Express Connect to Internet Windows 98 icons My Computer My Documents Internet Explorer My Network Places Recycle Bin Connect to Internet

11. Start Menu

12. Context-sensitive Menu

13. Online Help System

14. Windows Explorer

15. My Computer

16. Control Panel

17. Start Menu Windows Update Programs Favorites

18. Start Menu Windows Update Programs Favorites* Documents Settings Help Run Logoff* Shutdown *Not included in the Windows 2000 Start menu.

19. Command Prompt

20. Lesson 2 Installation and Upgrade Operating System Fundamentals

21. Objectives Prepare a computer for operating system installation. Identify Windows 9x installation requirements. Install Windows 98. Identify Windows 2000 installation requirements by product version. Install Windows 2000 Professional to support a dual-boot configuration.

22. System Requirements Installation requirements  To be able to install the operating system Operational requirements  To run necessary applications and manipulate data files

23. Windows 9x Installation Requirements ComponentWindows 95Windows 98 Processor 80386DX66 MHz 80486DX2 RAM 4 MB16 MB Disk space 10 – 15 MB110 MB Monitor VGA Software MS-DOS 3.2 Windows 3.x MS-DOS 5.0 Windows 3x. Windows 95 Other hardware High-density floppy disk drive Suggested CD-ROM, modem, pointing device, network adapter

24. Windows 9x Installation System preparation  System check Information collection  Configuration information File copy  Operating system file copy Final Setup and configuration  Hardware and custom configuration settings

25. Windows 9x Setup Options Typical Portable Compact Custom

26. Windows 9x Upgrade Options MS-DOS  Upgrade to Windows 9x not supported Windows 3.x  Upgrade to Windows 95 or Windows 98 Windows 95  Upgrade to Windows 98

27. ComponentWindows 2000 Professional Windows 2000 Server Processor133 MHz Pentium RAM64 MB128 MB Disk space620 MB671 MB MonitorVGA Other hardware CD-ROM or high- density floppy disk drive Suggested CD-ROM, modem, pointing device, network adapter Windows 2000 Installation Requirements

28. Windows 2000 Installation System preparation  Verify installation requirements Information gathering  Installation information File copy  Copy operating system files Graphic mode  Install hardware support and configure operating system

29. Windows 2000 Upgrade MS-DOS & Windows 3.x  Cannot upgrade to Windows 2000 Windows 9x  Upgrade to Windows 2000 Professional Windows NT Workstation (3.51 and later)  Upgrade to Windows 2000 Professional Windows NT Server (3.51 and later)  Upgrade to Windows 2000 Server

30. Lesson 3 Operating System Fundamentals

31. Objectives Identify legacy (MS-DOS and Windows 3.1) operating system files. Identify Windows 9x operating system files. Identify Windows 2000 operating system files. Boot a Windows 9x system into normal operation and Safe modes. Boot a Windows 2000 system into normal operation and Safe modes. Create an emergency boot disk for a specified operating system. Use Windows 9x and Windows 2000 utilities to manage system memory

32. Legacy Operating System Files MS-DOS Io.sys Msdos.sys Command.com Himem.sys Emm386.sys Config.sys Autoexec.bat Windows 3.x Win.com Krnl286.exe Krnl386.exe User.exe Gdi.exe Initialization files

33. Windows 9x System Files Io.sys Msdos.sys Command.com Himem.sys Ifshlp.sys Dblspace.bin Drvspace.bin Config.sys Autoexec.bat Win.ini System.ini Win.com Vmm32.vxd Krnl386.exe Kernel32.dll Gdi.exe Gdi32.dll User.exe User32.dll Bootlog.txt User.dat System.dat

34. Windows 9x Shutdown Options Standby Shut down Restart Restart in MS-DOS mode

35. Windows 9x Safe Mode

36. Windows 9x Safe Mode Options Normal Logged (\BOOTLOG.TXT) Safe mode Step-by-step confirmation Command prompt only Safe mode command prompt only Previous version of MS-DOS

37. Windows 2000 System Files Ntldr Ntdetect.com Ntbootdd.sys Boot.ini Bootsect.dos Ntoskrnl.exe

38. Windows 2000 Shutdown Options Log off user Shut down Restart

39. Windows 2000 Safe Mode

40. Windows 2000 Safe Mode Options Safe Mode Safe Mode with Networking Safe Mode with Command Prompt Enable Boot Logging Enable VGA Mode Last known good configuration Directory Services Restore Mode Debugging Mode Boot Normally Return to OS choices menu

41. Virtual Memory Management Paging file size Paging file location Hard disk optimization Multiple paging files

42. Virtual Memory Management Windows 9x

43. Virtual Memory Management Windows 2000

44. Emergency Boot Disk Windows 98

45. Emergency Boot Disk Format disk Copy system files  Ntldr  Ntdetect.com  Boot.ini Copy SCSI driver (if needed)  Ntbootdd.sys Windows 2000

46. Lesson 4 Device Management Operating System Fundamentals

47. Objectives Identify the role of device drivers. Compare and contrast Windows 95 and Windows 98/Windows 2000 device drivers. Given a device type, describe the device configuration procedures. Install and configure a printer on a Windows 98 system. Install and configure a printer on a Windows 2000 system.

48. Device Configuration Automatic detection Manufacturer setup Add New Hardware Add/Remove Hardware Device specific utility

49. Windows 9x Device Selection

50. Windows 9x Device Management

51. Windows 9x Resource Assignments

52. Windows 2000 Device Selection

53. Windows 2000 Device Management

54. Windows 2000 Resource Assignments

55. Windows 2000 Hardware Properties

56. Driver Signing Options

57. Windows 9x Local Printer Installation Launch Add Printer wizard Select Local printer Select manufacturer and model Select port Enter name Print test page

58. Windows 2000 Local Printer Installation Launch Add Printer wizard Select Local printer Search or select printer  Printer port  Manufacturer and model Enter printer name Print test page

59. Printer Management Printers Folder Printer Window (Print Queue)

60. Lesson 5 Disk Management Operating System Fundamentals

61. Objectives Define the terms disk, partition and volume. Partition and format a hard disk. Describe the characteristics of the following file systems:  FAT  FAT32  HPFS  NTFS version 4  NTFS version 5 (Part 1)

62. Objectives Describe the importance of defragmenting a hard drive Defragment hard drives in Windows 95, Windows 98 and Windows 2000. Manage a hard disk in Windows 9x. Manage a hard disk in Windows 2000. Back up and restore data in Windows 9x. Back up and restore data in Windows 2000. (Part 2)

63. Backup Methods Backup MethodReset Archive Windows 9x Windows 2000 FullYes DifferentialNoYes IncrementalYes CopyNo Yes DailyYesNo

64. Fdisk Options Create DOS partition or logical DOS drive Set active partition Delete partition or logical DOS drive Display partition information

65. Windows 2000 Disk Management

66. File Systems File SystemSupported by FAT MS-DOS, Windows 3.x, Windows 95, Windows 98, Windows NT, Windows 2000 FAT32 Windows 95 OSR2, Windows 98, Windows 2000 NTFS 4Windows NT, Windows 2000 NTFS 5Windows NT (SP4), Windows 2000 HFPSOS/2, Windows NT 3.x

67. MS-DOS/Windows 9x Format

68. Windows 98 Format

69. Windows 2000 Format

70. Fragmentation Noncontiguous file Fragmented files

71. Windows 9x Disk Defragmenter

72. Windows 2000 Disk Defragmenter

73. Windows 9x Disk Management ScanDisk Disk Cleanup Drive Converter Backup Maintenance Wizard Task Scheduler

74. Selecting Backup Items

75. Windows 2000 Disk Management Chkdsk Disk Cleanup Task Scheduler Backup

76. Select Backup Items

77. Lesson 6 File, Directory and Application Management Operating System Fundamentals

78. Objectives Describe file management procedures. Use Windows Explorer to manage folder options. User Windows Explorer to copy and move files. Compress files to conserve disk space. Use Encrypting File System to secure files in Windows 2000 (Part 1)

79. Objectives List standard and advanced file attributes. Modify standard file attributes. Configure and manage non-Windows applications. Configure and manage Windows applications. (Part 2)

80. Folder Hierarchy

81. Windows 98 Windows Folder Subfolders

82. Windows 2000 Documents and Settings Folder

83. Common File Extensions File ExtensionFile Type.EXEExecutable.DLLDynamic Link Library.OCXActiveX Control Library.SYSDriver.BATBatch file.VBSVisual Basic Scripting file.TXTText file.DOCMicrosoft Word document.HTMHypertext Markup Language file.PDFPortable Document Format file

84. Windows Explorer

85. Windows 98 Folder Options

86. Windows 2000 Folder Options

87. Copy, Move and Shortcut Copy  CTRL + drag-and-drop  Default with different source/destination drives Move  SHIFT + drag-and-drop  Default when same source/destination drives Shortcut  CTRL + SHIFT + drag-and-drop  Never default

88. Windows 98 File Attributes

89. Windows 2000 File Attributes FAT File System

90. Windows 2000 File Attributes NTFS File System

91. Command Line File Utilities UtilityDescription DirLists the contents of the current directory. Cd Chdir Changes the current (working) directory. CopyCopies a file from one location to another. MoveMoves a file from one location to another. Md Mkdir Create (makes) a new folder (directory). Del Erase Deletes a file or a folder and its contents. AttribDisplays or sets the attributes for a file or folder. Ren Rename Renames a file.

92. Supported Application Types MS-DOS  16-bit applications  Preemptive multitasking Win16 (Windows 3.x)  16-bit applications  Cooperative multitasking Win32 (Native Windows 9x/Windows 2000)  32-bit applications  Preemptive multitasking

93. Add/Remove Programs Windows 9x

94. Add/Remove Programs Windows 2000

95. Lesson 7 Networking Operating System Fundamentals

96. Objectives Identify the role of protocols in network communication. Compare and contrast common local area network (LAN) protocols. Compare and contrast Windows family network security models. Configure a Windows 9x system and a Windows 2000 system to support network communication. Share local system resources to a network.

97. Network Software Components Operating system Network adapter driver Communication protocol(s) Client software

98. Network Security Models Workgroup  All current Windows family Client/server  Novell NetWare 3.x and earlier Domain-based  Windows NT Server Directory-based  Novell NetWare 4.0 and later  Windows 2000 Server

99. Common Protocols NetBEUI  Non-routable  Legacy network support NWLink (IPX/SPX)  Routable  Novell NetWare support TCP/IP  Routable  Current standard and Internet support

100. TCP/IP Suite Internet protocol (IP) Transmission control protocol (TCP) Address resolution protocol (ARP) Reverse address resolution protocol (RARP) Telnet Ping Tracert/Traceroute Ipconfig/Winipcfg

101. TCP/IP Services Domain name system (DNS) service  DNS name resolution Windows Internet name service (WINS)  NetBIOS name resolution Dynamic host configuration protocol (DHCP) service  Automated TCP/IP host configuration

102. Ping Results

103. Tracert in Progress

104. Windows 98 Network Utility

105. Windows 98 Microsoft Client Properties

106. Windows 98 TCP/IP Address Properties

107. Windows 98 Winipcfg

108. Windows 98 File Sharing Properties

109. Windows 98 Printer Sharing Properties

110. Windows 2000 Network and Dial-up Connections

111. Windows 2000 Connection Properties

112. Windows 2000 TCP/IP Properties

113. Windows 2000 File Sharing Properties

114. Windows 2000 Printer Sharing Properties

115. Lesson 8 Internet Access Operating System Fundamentals

116. Objectives Identify Internet technologies and protocols. Identify Internet services. Configure a Windows family system to support dial-up Internet access. Identify common browsers.

117. Key Internet Terms Dial-up access Domain name system (DNS) Electronic file transfer File transfer protocol (FTP) Firewall Hypermedia Hypertext markup language (HTML) Hypertext transfer protocol (HTTP) Ping Proxy server Request for comments (RFC) Spam Uniform resource locator (URL) Internet (Web) browser World Wide Web

118. Internet Services World Wide Web FTP Electronic mail (e-mail) service DNS servers

119. Sample Web Page

120. Configuration Fundamentals Install and configure a modem  Required for dial-up access  Most modems are now plug-and-play Configure a remote connection  ISP connection  Configuration settings provided by ISP

121. Windows 98 Modem Properties

122. Windows 98 Dialing Properties

123. Windows 98 Connection Properties

124. Windows 98 Server Type Properties

125. Windows 98 TCP/IP Settings

126. Windows 98 Remote Connection

127. Windows 2000 Location Dialing Rules

128. Windows 2000 Modem Properties

129. Windows 2000 Network Connection Types

130. Windows 2000 Connection Properties

131. Windows 2000 Network Properties

132. Windows 2000 Remote Connection

133. Microsoft Internet Explorer

134. Netscape Navigator

135. Lesson 9 Troubleshooting Operating System Fundamentals

136. Objectives Describe basic troubleshooting guidelines. Suggest corrective measures for common error messages, operating system failures and common application failures. Identify and suggest corrective actions for printer and print spool failures.

137. Software Failures Operating system Operating system components Applications Data

138. Troubleshooting Tools Boot diskette Anti-virus diskette Emergency repair diskette (ERD) Current software versions Software updates References

139. No Operating System Operating system corrupted Master boot record (MBR) corrupted Operating system files missing Hard disk or controller failure

140. Device Driver Not Loaded Device driver corrupted Device driver deleted Device configuration changes Device driver configuration changes Device failure

141. Windows 9x Startup Errors Himem.sys not loaded Missing or corrupted Himem.sys Bad or missing Command.com Error in Config.sys

142. Windows 2000 Startup and Recovery

143. Standard Event Logs Application Security System

144. Event Viewer

145. Emergency Repair Diskette Checks Startup environment System file verification Boot partition inspection Registry file check

146. Windows 2000 Backup Utility

147. Windows 98 Dr. Watson Configuration

148. Windows 2000 Dr. Watson Configuration

149. Printer Quick Checks Printer turned off Printer offline or not ready Printer out of paper Printer out of ink or toner Paper jam Loose printer cable

150. Common Printer Errors Document has not printed Document stuck in print queue Printer not available Garbaged print Memory overflow errors

151. Windows 9x Printer Driver Selection

152. Windows 2000 Printer Driver Selection

153. Windows 9x Spool Settings

154. Windows 2000 Spool Settings

155. Printers Troubleshooter

156. Virus Types Boot sector File infection Macro Trojan horse Mail

157. Management Utilities Attrib Automatic skip driver (ASD) Computer Management Copy Xcopy/Xcopy32 Drive Converter Convert Defrag Dir Edit Notepad Expand/Extract Hwinfo Mem Mscdex Msconfig Scanreg Sysedit System Information Ver Wscript

158. Windows 2000 Computer Management

159. System Information