1. FirstPort 2 The NHS Lanarkshire Intranet Site as an Effective Knowledge Management Tool

2. Context MSc Health Informatics undertaken while working for NHS Lanarkshire Knowledge Management topic interest Dissertation topic to benefit NHSL Evaluation of current intranet site New NHS Lanarkshire intranet site ‘FirstPort 2’ due to be developed

3. Study Methods Literature review Online questionnaire Focus Group interview

4. Literature Review – Intranet and Knowledge Management Wall (2006) organisational culture critical to success Skinner (2008) value of intranet as a storage device for ‘explicit’ knowledge Skinner (2008) and Gosar (2008) propose web 2.0 based intranet to socialise ‘tacit’ knowledge transfer

5. Role for Library Services Keeling (2000) highlights skills as knowledge managers and opportunity to raise profile in organisation Plaice (2003) library service redesigned trust intranet site and managed documents library

7. Questionnaire Themes Intranet use Search facility Content Information Technology Organisational culture FirstPort 2

8. Questionnaire Findings Poor design Difficult navigation Lack of uniformity on pages Poor search engine results Outdated information

9. The Positives Well used resource – 75% used it at least once a day Useful content – 75% of respondents agreed Organisational culture – staff encouraged to use site

10. Room for Improvement Design and navigation Search engine Users need quick and easy access to information Effective way to manage content and keep it up to date

11. Focus Group Interview Findings Staff bypass FirstPort and use Google to find information The site is too impersonal It has a lot of potential if it can be properly utilised

12. Suggestions for Improvement Reminders needed to update policies and documents Ability to host discussion forums and view videos Use of electronic workspaces

13. FirstPort 2 Webinars and virtual meetings – confidentiality and network capabilities Workspaces and discussion boards – user friendly FirstPort 2 ‘champion’ departmental role

15. FirstPort 2 and NHSL Library Service Tendering process Search engine – information architecture Corporate library

17. The Future Site to be launched in August 2012 Improved menus and search options Easy access resources area Enhanced search software Library service to manage NHSL ‘corporate library’ section

18. References Gosar, D.H. (2008). The Potential Impact of Web 2.0 on Tacit Knowledge Management at NHS Lanarkshire. Dissertation/Thesis, Unpublished. Keeling, C. and Lambert, S. (2000). “Knowledge management in the NHS: positioning the healthcare librarian at the knowledge intersection”. Health Libraries Review, 17 (3), 136-43. Plaice, C. and Kitch, P. (2003). “Embedding knowledge management in the NHS south-west: pragmatic first steps for a practical concept”. Health Information and Libraries Journal, 20 (2), 75-85.

19. References Skinner, B. (2008). “Web alert: resources to support the development of a knowledge management strategy”. Quality in Primary Care, 16 (4), 295-99. Wall, D. (2006). “Sharing good practice: Knowledge in action”. Clinical Governance, 11 (3), 253-61.

20. Questions? Paul Herbert Health Information Scientist, Healthcare Improvement Scotland Email: paul.herbert1@nhs.netpaul.herbert1@nhs.net