1. Kaseya Data Backup KDB Online backup

2. Preamble Due to limitations in the current structure of permission some aspects of using Private Storage can be accidentally misused. To help prevent this from happening the KDB module will not available to you until you have completed this training. Once you have completed the training, signed the disclaimer form and sent it to CTMS then the KDB module will be made available.

3. Planning you backup Types of backup and restore options – Disaster recovery Image backup – Aconise / Shadow Protect – User data Data backup of user data

5. With true block level and VSS backups Kaseya Data Backups industrial strength backup gives you more flexibility to backup data from anywhere to anywhere

7. How does it work Local backup Port forwarding CTMS has a cloud based Private Storage that you can use at a cost per GB

8. Data structure Backup files are stored on the Storage Server using the Agent GUID as the folder name. Currently this can not be moved to another Storage Server or another drive or folder on the same storage. Log files are stored on the local computer and so are only able to be viewed when the agent is online.

9. Retention Policy – 30 days of backup data are retained in the online storage space. – Incremental backups (sector based) are only stored if the file has changed. If more than 30 incremental backups have been stored, the next backup after the last 30th incremental is a mirror backup (full). If an incremental is 80% or more of the size of the file being backed up, a mirror backup (full) is created. If a file has not changed for more than 30 days, only the latest version is retained. – If a file is deleted from the agent, the latest version will be kept offsite indefinitely unless deleted using the Manage function. Removal – If Data Backup is uninstalled from an endpoint, then all backup data for that endpoint will be removed from the storage server. – If the Kaseya agent is uninstalled before uninstalling Data Backup on an endpoint The data will remain on private Storage server BUT will not be access able in any way for restoration. If you are using the CTMS storage then you will continue to be billed for this space.

10. Operating systems supported: – Requirements for Each Managed Machine Microsoft Windows XP, 2003, 2003 R2, Vista, 2008, 2008 R2, 7 Apple Mac OS X 10.5 (Intel) and later, including Mac OS X 10.7 Lion

11. Setup your own private storage – This can be any computer that has a CTMS agent. – This can be a Server or Workstation with sufficient disk space. Recommend RAID 1. Shadow protect backup so the computer can easily be restored. An internet connection that is reasonably fast and an account with sufficient volume to manage this traffic – Any restore of this must have the same agent and folder location as when it was setup. – You will need to configure port forwarding on your router and have this port allowed on the computer firewall. – The share or Local Path MUST be setup before hand. – Demonstration of setting up your own Storage Server

12. Using CTMS Storage Server You select a storage server when scheduling your backup. You will be able to see every Storage Server created by every CTMS user. It is critical that you do not use someone else's Storage Server without their permission and informing CTMS – CTMS will review the use of Storage Servers and any agents that do not belong to the organisation that created the Server will be removed – The owner of the Server will not know that others may be using it but CTMS will have this information and will be reviewing it frequently

14. Profiles When you schedule backups you will also be able to select profiles. You do not have access to add new profiles or change existing profiles. During the schedule process you can select individual folders and files. There are some sample profiles along with some CT exclusion profiles. If you would like further profiles created then post to the forum with details and this will be organised.

15. CT exclude binary – exe dll ini CT exclude binary, movies – exe dll ini avi mkv mp4 mpg vob m2ts mov CT exclude binary, movies, music – exe dll ini avi mkv mp4 mpg vob m2ts mov mp3 wma Sample – Office Documents – accdb doc docx mdb mpp ppt pptx xls xlsx rtf vcf Sample - Pictures – jpg jpeg tiff tif png gif bmp Sample - User Folders – /Users Sample - User Folders (Vista, 7 2008) – C:\users Sample - User Folders – c:\Documents and Settings

16. Prepare and schedule the backup Install Schedule – Select a Storage Server, a profile if required and folders and files Set alerts View Logs, Status and Summary Restore – By yourself – By end user

17. Conclusion Advantage – Can setup and configure every thing from Kaseya – Can restore from Kaseya (replace or rename file) – Customer can see reports and restore form live connect – Cost is reasonable – No data storage charges if you use your own Storage Server Disadvantage – License is annual (so if you only have it on an agent for a week you will still be charged every month for a year) – Backup logs are stored on the agent and so can not be viewed when the computer is off line – If the agent is delete the data will not be retrievable Future Features on Road map – Moving data store to different locations including replication – More control over profile and Private Store visibility