1. UK Accredited Lean Six Sigma Green Belt Certification Course 22 – 27 May 2010 ( 2:00 pm – 10:30 pm) ASIAN INSTITUTE Of QUALITY MANAGEMENT

2. Six Sigma is a statistically-based process improvement methodology that aims to reduce defects to a rate of 3.4 defects per million defect opportunities by identifying and eliminating causes of variation in business processes. In defining defects, Six Sigma focuses on developing a very clear understanding of customer requirements and is therefore very customer focused. Six Sigma What is Six Sigma?

3. Six Sigma By completing this course, trainees will be able to:  Recognize key attributes of a successful Six Sigma program.  Appreciate project selection criteria.  Realize the role of a Green Belt in the Six Sigma organization.  Understand fundamentals of the DMAIC problem solving methodology.  Use basic Six Sigma tools for Six Sigma project definition and process baseline.  Understand the need for advanced problem solving and improvement methodologies used by Project Teams.  Actively participate in a Six Sigma team Objectives:

4. Six Sigma The program is appropriate for any professional who is responsible for improving a business process, product or service. Who Should attend?:

5. LessonTitle 1QUALITY DEFINED – VOC, CTQ 2 EVOLUTION OF THE QUALITY FUNCTION …. A JOURNEY FROM QUALITY MEASUREMENT TO SIX SIGMA (ROLE OF PREVENTION IN SIX SIGMA) 3 CROSS-FUNCTIONAL COOPERATION / BOUNDARYLESS COLLABORATION IN SIX SIGMA ORGANIZATION 4THE PROCESS APPROACH 5DPU & DPMO – CALCULATING SIGMA LEVEL 6 COST OF QUALITY – IMPACT ON SIGMA LEVEL OF A PROCESS 7 SIX SIGMA HISTORY & CONCEPTS 8 SIX SIGMA – BASIC PRINCIPLES 9 SEVEN TOOLS OF QUALITY 10 USE OF SPC IN SIX SIGMA – CALCULATING PROCESS CAPABILITY Cp, Cpk 11 DEMONSTRATION OF STATISTICAL TOOLS USING MICOSOFT EXCEL Course Outline

6. LessonTitle 12 8-D METHODOLOGY FOR PROBLEM SOLVING 13 DMAIC METHODOLOGY FOR PROBLEM SOLVING & PROCESS IMPROVEMENT 14 VOICE OF CUSTOMER 15 VALUE STREAM PROCESS MAPPING 16 FAILURE MODE & EFFECT ANALYSIS (FMEA) 17 EXAMINATION (90 MINUTES, OPEN BOOK TYPE) Note : Course syllabus and course methodology is reviewed once every quarter with active involvement of ASCB (Europe) Ltd. – UK to ensure continual improvement. Course Outline (cont.)

7. Mr. G. K. K. Singh – Director, Asian Institute of Quality Management. B.Tech (I.I.T. Mumbai – Silver Medalist), M.B.A. (I.I.M.Calcutta), QMS Lead Auditor, Six Sigma Master Black Belt, with 28 years of middle and senior management experience in Johnson & Johnson Ltd., Horstmann India Pvt. Ltd., and Enertech UPS Limited. An expert in total quality management and Japanese management techniques, he is co-author of the famous book “Relationship Management in 21st century organizations” specializes in ISO 9001, ISO 14001, OHSAS 18001, Integrated EHS, Kaizen, 5S, TQM, Six Sigma, and Poka-Yoke training. Has mentored over 185 nos. Six Sigma Black Belt Projects till date which includes 57 projects successfully implemented in Saudi Arabia and Kuwait. Six Sigma Instructor

8. Total Duration: Six Days from 2.00 am to 10.30 pm 22 nd May– 27 th May 2010 (Saturday – Thuresday ) Eimar Arabia- P.M Division – Business Plan Course Period

9. There will be a 90 minutes open-book examination at the end of the course. Pass marks are 50%. Participants who pass the examination will be awarded a UK Accredited Six Sigma Green Belt Certification. Qualifying participants will be issued Photo-id card from ASCB- U.K., with listing of the professionals’ names on website of ASCB- U.K. Six Sigma Course Certificate

10. Simplified English Six Sigma Course Language