1. Estimating Software Projects Saad Shah Metric-X, LLC

2. metric-x Saad Shah Founder and Technical Architect at Metric-X (business intelligence, data warehousing consulting company) 20 year career in information technology Started career as software engineer B.S. in Industrial & Operations Engineering (Michigan) Received PMP in 1999 Worked at EDS, Cambridge Technology Partners Managed Fixed Time / Fixed Price engagements at Cambridge Held multiple roles for improving delivery capability for software development organizations

3. metric-x Presentation Abstract Often, project managers must provide an estimate of a project's cost and duration before the objectives, scope and constraints are understood. A framework will be presented for the stages of an estimate that gets refined over time as more is known about the project context. We will discuss what an estimate is, types of estimates, estimating techniques and using estimates to promote dialog, uncover uncertainty and reduce risk.

4. metric-x Scenario Finance department has identified several inefficiencies in the way they perform the monthly financial closing activities The CFO would like to revamp the current systems and processes and make them “like it was done at the company she worked for previously”

5. metric-x Scenario (continued) The entire solution needs to be delivered within 3 quarters (it is currently 2008-Q4) – All budgeting, consolidation and reporting in 2009-Q4 to be performed on the new systems. You have been asked to provide a budget and feasibility of delivering the solution as required Finance also has other important projects competing for funding and resources – Whether this project moves forward depends on your proposed budget The proposed budget request is due next week

6. metric-x

7. Expectations Customer’s Expectations: – Allocate an appropriate budget and spend it wisely – Get tangible value from results of project “New Generation Reporting System” – Get project done without disrupting on-going work Solution Delivery Team’s Expectations: – Don’t over-promise – Don’t “lose” the opportunity because of wild estimate – Set the project up for success – Deliver tangible value to the customer – Build a track record of successful delivery, earn credibility

8. metric-x Next Steps Distinguish between … – Target – Estimate – Commitment Start talking with the customer – Search for the unknowns, propose solutions – Estimate, and state your assumptions – Assess Confidence and Risk Use historical information

9. metric-x What is an Estimate? Dictionary Definition – a: to judge tentatively or approximately the value, worth, or significance of – b: to determine roughly the size, extent, or nature of – c: to produce a statement of the approximate cost of Merriam Webster http://www.merriam-webster.com/dictionary/estimate A prediction of how much the project will cost and how long it will take

10. metric-x Target & Commitment Target: – What we would like to achieve (scope, cost, time) Commitment: – What we have promised to deliver (scope, cost, time) Estimate: – What we predict the required scope will cost and how long it will take to deliver The estimate should not be biased by the target or commitment

11. metric-x Targets, Estimates and Risk The Estimate is: – Un-biased (not what someone wants to hear) – Derived quantitatively – Based on stated assumptions If the Target and Estimate are different, the Estimate should not be changed! – The gap between Target and Estimate is an indicator of project risk

12. metric-x Communicating Estimates Express estimates as ranges – High, Low, Likely State assumptions in terms that stakeholders can understand and validate The greater the uncertainty, the greater the range between the High and Low

13. metric-x Range of Outcomes The variance is not evenly spread around the Likely Cost If the Target Cost is less than the Likely Estimate, then the project assumes more risk Project Cost Probability 1.0 0 Low Cost High Cost Likely Cost Target #1 Target #2

14. metric-x Accurate Estimates Ideal Situation: – Requirements are clear and stable – The technology and tools are already mastered – The process to define, build and deploy the solution is proven, well-understood and committed to – The right expertise is available and committed – Metrics from previous projects are available for comparison – Resources are available to do the work when required – The project is well-controlled

15. metric-x Estimate Lifecycle Initial Estimate Initial Estimate High-Level Estimate Detailed Estimate Revised Estimates (EAC) Concept Phase Solution Definition Phase Requirements Phase Design, Build, Test Phases Operations Initial Estimate: Project level. Factors time, budget constraints. Seeks to uncover unknowns. Essentially a planning and problem-solving exercise. High Level Estimate: Top-Down, based on known deliverables. Makes assumptions about detailed requirements, development methods, technical complexity. Detailed Estimate: Bottom Up, based on tasks, effort, dependencies. Requires deep understanding of requirements, architecture, team capabilities Revised Estimates: Updates based on changes and new information

16. metric-x Purpose of Estimating “The primary purpose of software estimation is not to predict a project’s outcome; it is to determine whether a project’s targets are realistic enough to allow the project to be controlled to meet them.” “Accuracy of ±5% won’t do you much good if the project’s underlying assumptions change by 100%.” Steve McConnell

17. metric-x Next Steps Distinguish between … – Target – Estimate – Commitment Start talking with the customer – Search for the unknowns, propose solutions – Estimate, and state your assumptions – Assess Confidence and Risk Use historical information

18. metric-x Uncovering the Unknowns New Generation Financial Reporting Replace Existing System Full Replacement Limited Replacement Improve Existing System Provide Critical, Missing Features Streamline Overall Process

19. metric-x Changing Assumptions Concept Phase Solution Definition Phase Requirements Phase Design, Build, Test Phases Operations Staff Turnover Change in Strategy Revised Acceptance Criteria New Requirements Added Key Resources Unavailable Technical Roadblocks New Priorities

20. metric-x How Much to Invest in Accurate Estimating? Estimate accuracy is of little value when key project assumptions are going to change Projects controls greatly influence whether commitments can be met

21. metric-x Estimate Range Over Time Ideally, the estimate range should get smaller over time Projects whose planning assumptions are frequently changed will continue to have large ranges Time Runaway Project Cost Range ConceptSolutionRqmtsDesignBuildTestDeploy PhaseDefinition High Low

22. metric-x At the End of the Day.. We need to know what we are delivering Team needs people who have been there, done that! – A team loaded with novices will render commitments meaningless Project requestors need to be clear about what benefits they are looking for, and willing to compromise if assumptions change Project needs to be controlled

23. metric-x Communicating the Estimate

24. metric-x Initial Estimate Commitments and RiskScope Partial replacement of current system Interfaces developed between ERP and FIN Existing ERP team assigned to project by 11/1/08 Deviation provided for technology selection gate process Project controls implemented as per PM methodology Estimates to be revised as scope of work is further defined Pilot to start by 7/1/2009 Partial replacement of current system Interfaces developed between ERP and FIN Existing ERP team assigned to project by 11/1/08 Deviation provided for technology selection gate process Project controls implemented as per PM methodology Estimates to be revised as scope of work is further defined Pilot to start by 7/1/2009 Key Assumptions

25. metric-x Summary Target, Estimate, Commitment Uncertainty, Range High, Low, Likely Estimate Lifecycle Dialog and Problem Solving Estimate is valid for stated Assumptions Project Controls

26. metric-x Thank you Contact: Saad Shah saad@metricx.com 248-495-4925 www.metricx.com