1. ©© 2013 SAP AG. All rights reserved. Resource Management Scenario Overview Administering Resources Scenario Explorer Scenario Description The following business roles are involved in this scenario: The Resource Management business scenario is designed to meet the basic needs of a resource manager in a professional services company. Key capabilities include integrated access to data of internal employees and external service contractors, including information on skills and availability, utilization, and information specific to Project and Time and Labor Management. The main focus of the application is on creating an integrated database of resources to enable the resource manager to find the best candidates in terms of suitability and availability, staff projects with resources, and monitor resource utilization. Resource Manager Open Legend Click process chevrons for details Finding Resources Staffing Projects Monitoring Utilization Scenario/Processes Business Value Scenario Flow Further Information

2. ©© 2013 SAP AG. All rights reserved. Resource Management Scenario Overview Scenario Explorer Scenario Description The following business roles are involved in this scenario: The Resource Management business scenario is designed to meet the basic needs of a resource manager in a professional services company. Key capabilities include integrated access to data of internal employees and external service contractors, including information on skills and availability, utilization, and information specific to Project and Time and Labor Management. The main focus of the application is on creating an integrated database of resources to enable the resource manager to find the best candidates in terms of suitability and availability, staff projects with resources, and monitor resource utilization. Resource Manager Open Legend Legend Process mainly driven by the user Process mainly driven by the system Manual process not supported by the system Process that communicates with third- party software (mouse-over for details) Process with relevance to Financials Related scenario Info button with more information Close Legend Click process chevrons for details Scenario/Processes Business Value Scenario Flow Further Information Administering Resources Finding Resources Staffing Projects Monitoring Utilization

3. ©© 2013 SAP AG. All rights reserved. Resource Management Process Details: Administering Resources Scenario Explorer Process Description The Administering Resources business process enables you to administer a resource pool that contains data about employees and external service agents. Resource profiles are kept up-to-date according to the latest availability information and suitability represented by skills and documents, such as appraisals and resumes. Further Information Administering Resources Administer resource profile Create service agent X Performed by Resource Manager In the Work Center Resource Management ii Click process chevrons for details Scenario/Processes Business Value Scenario Flow See also Resource Search Resource Profiles Quick Guide Finding Resources Staffing Projects Monitoring Utilization Further Information

4. ©© 2013 SAP AG. All rights reserved. Resource Management Process Details: Finding Resources Scenario Explorer Process Description The Finding Resources business process enables the resource manager to respond to resource requests by searching for suitable and available resources to staff internal or external projects. Further Information Finding Resources Receive resource request Find resources Communicate most suitable resources X iii Click process chevrons for details Scenario/Processes Business Value Scenario Flow Performed by Resource Manager In the Work Center Resource Management See also Update a Resource Profile Resource Search Quick Guide Staffing Projects Monitoring Utilization Administering Resources Further Information

5. ©© 2013 SAP AG. All rights reserved. Resource Management Process Details: Staffing Projects Scenario Explorer Process Description The Staffing Projects business process enables the resource or project manager to assign suitable resources to projects and maintain an initial capacity commitment for the selected resource. The employee adjusts the initial commitments in his/her availability calendar according to actual workloads and other project commitments, for example. The resource or project manager can also perform these adjustments on behalf of the resource. Further Information Click process chevrons for details Staffing Projects Assign to project and quantify commitment Manage resource commitments i i X Scenario/Processes Business Value Scenario Flow See also Maintaining Projects - Team and Staffing Performed by Resource Manager In the Work Center Resource Management Administering Resources Finding Resources Monitoring Utilization Further Information

6. ©© 2013 SAP AG. All rights reserved. Resource Management Process Details: Monitoring Utilization Scenario Explorer Process Description The Monitoring Utilization business process enables the resource manager to monitor the current and forecasted utilization of resources and identify peaks and troughs in utilization. Utilization imbalances can be handled in the short term by distributing work more evenly between resources or by informing management. Senior managers can then decide, for example, to increase/decrease the current workforce or boost demand through appropriate sales and marketing initiatives. Further Information Monitoring Utilization Analyze resource utilization Balance resource utilization Notify senior management to initiate strategic measures X i Click process chevrons for details ii Scenario/Processes Business Value Scenario Flow See also Forecasted Utilization Actual Utilization Performed by Resource Manager In the Work Center Resource Management Administering Resources Finding Resources Staffing Projects Further Information

7. ©© 2013 SAP AG. All rights reserved. Resource Management Business Value Scenario Explorer Overview For midsize companies in professional services industries, this process provides the ability to find and assign resources that have the right skills and are available at the right time for project staffing. You can improve resource efficiency and increase utilization by finding the best internal and external candidates in terms of suitability and availability. SAP Business ByDesign helps to efficiently manage and staff internal and external projects through pool management using parameter-driven searches. Enables the resource manager to manage operative and daily project-related business activities. Is integrated with Time and Labor Management to record time against projects and to determine project availability (absence data). Provides a comprehensive and structured view of the availability and experience all resources Works with pragmatic concept of “earliest availability“ Availability calendar allowing initial resource allocation and later actualization of commitment data Offers simple and rapid resource search functions Advanced search for sophisticated searches Activity tracking is fully integrated within keyword-based resource search Key Benefits Manage Manage Resource Pool (External and Internal) Add Service Agents Maintain Resource Profile (Skills and Availability) SearchStaff Find Resources by Suitability Find Resources by Availability Staff Internal Projects Staff Customer Projects Monitor Monitor and Balance Capacity Issues Respond to Capacity Issues Business Value Scenario/Processes Scenario Flow Further Information

8. ©© 2013 SAP AG. All rights reserved. Resource Management Scenario Flow Scenario Explorer Administering Resources Monitoring Utilization Project Management Workforce Administration & Authorization Resource Management Resource Management Work center in which process is performed Business document flow Related scenarios Process mainly driven by the user Work center Finding Resources Resource Management Staffing Projects Resource Management Time and Labor Management Legend Scenario Flow Scenario/Processes Business Value Further Information

9. ©© 2013 SAP AG. All rights reserved. Resource Management Further Information Scenario Explorer Forum Get in touch with experts to discuss your specific requirements. To enter the community, click here.*click here More Details SAP provides a complete product documentation, covering all aspects of the business scenario. For more details, click here.click here Self-Enablement Systems If you want to try out the business scenario, click here.*click here WIKI In addition to the product documentation, SAP provides Wikis that describe additional aspects of SAP Business ByDesign. To access the WIKI, click here.*click here Do you want to try it out?Do you need more information?Do you want to discuss with others? VV * Note that to access the links above you need to have a user in SAP Business Center. If you cannot access the page directly and if you are using Microsoft Internet Explorer®, please check http://support.microsoft.com/kb/890474.http://support.microsoft.com/kb/890474 Further Information Scenario/Processes Business Value Scenario Flow