1. Communication Skills Jeanne A. Brust, Education Specialist Alabama State Department of Education Child Nutrition Programs 1

2. Objective: To Identify the key areas of being a good communicator. 2

3. Communication What tone should our communication set? What are some common forms of communication? What is the correct form of communication? Does body language have an effect on communication? 3

4. Communication Skills What is the most important skill to have to be a good communicator?  Public speaking ability?  Clear speech?  Large Vocabulary?  Detailed knowledge? 4

5. Listenin g 5

6. Listening Skills Is hearing the same as listening? 6

7. Listening Strategies Stop: Focus on the person speaking and their concerns. Listen: Strive for an overall understanding of what the speaker is trying to communicate to you. Ask Questions: Clarify your understanding of the topic. Don’t Blame: Listen to the speaker in their entirety before reacting. Look for the root cause of the problem/situation. 7

8. COMMUNICATING WITH YOUR “BOSS” 8

9. Communications with your “Boss” Be prepared Use qualifying words ◦ “perhaps” or “maybe” Think before you speak. Be proactive Be an active listener Be positive Offer praise Communicate on a regular basis 9

10. COMMUNICATING DIRECTIONS 10

11. Communicating Directions 11

12. Communicating Directions Use Neutral Words ◦ “We” and “I” Repeat and paraphrase Solicit questions and feedback Use positive language Keep an open mind Consider alternate points of view Use action plans 12

13. COMMUNICATING IN A GROUP OR TEAM 13

14. Group/Team Communication Understanding: Is the goal or topic clear to everyone in the group. Define responsibilities: Ensure that everyone is clear what their role/responsibilities are. Listen to everyone: We all have our own opinions. 14

15. Group/Team Communication Meetings: keep the group or team informed. Ask for feedback: This is a group use it. 15

16. Communication We need to communicate with others the way we want them to communicate with us. 16

17. QUESTIONS? 17