1. Culture-Heritage a resource to Responsible Tourism Nombulelo Mkefa

3. Broader Context of Culture-Heritage Niche Culture and Heritage Tourism is identified as a major and growing market locally and internationally 17% to 35% of all travel in the world is cultural and heritage motivated Travellers are becoming more environmentally and socially aware and appreciative of unique heritage destinations and experiences

4. Broader challenges for Cape Town as a destination to realising its potential Socio-economic inequality (Gini coefficient 0.73, USA = 0.45) Infrastructure largely private vehicle dependent Energy and water insecurity is a problem Unemployment levels are high (16.8% officially, 2007) Continued urban migration

5. Cape Town’s unique culture-heritage attraction and resources CT is well endowed with rich cultural and heritage resources and its attraction as a tourist destination is largely based on its unique environment Hosts a diversity of cultures, lifestyles, histories, events, places, heritage and environment (human, natural, built, urban and rural) 31% of visitors to the WC and CT participate in cultural and heritage activities

6. Culture and Heritage Tourism for the Cape Town Destination Culture-Heritage tourism one of the 5 key tourism niche markets for the Cape Town destination It forms a cornerstone niche for the Tourism Development Framework A major focus of the approved Responsible Tourism Policy and Action Plan across of the sustainable pillars – Social, Economic and Environment

7. The forces driving Responsible Tourism including cultural and heritage awareness Heightened social awareness and concern of the earth’s crisis – environmentally, socially and economically Tourism companies and operators adopting and implementing responsible business practices Tourists demanding RT services and adapting travel behaviours, interests, destinations and services Implementation of sustainable development/city practices including that of responsible tourism

8. .. takes care cultural environment.. takes care of our unique and fragile natural and cultural environment … does no harm to our children, women or communities..sees Capetonians earning an income for their families, as owners of tourism business, workers in tourism companies, or selling products and services to the tourism industry.. offers every Capetonian a fair opportunity to be part of the tourism industry.. provides Capetonians with a say in how tourism affects their lives and opportunities.. has tourists interacting with Capetonians, visiting our favourite local places, and learning more about who we are, what makes us special and what concerns us. respects everyone’s culture.. is accessible for people with disabilities, and respects everyone’s culture

9. Dominant national narratives and the need to develop inclusive stories reflecting the whole story of Cape Town. Embracing diversity and accommodating the complex multi-layered character of the City and its people and places Facilitating interaction between visitors and local people in ways that offer authentic experiences and insights without compromising the cultural heritage resource. Thinking creatively to enrich the tourism product by working closely with the City’s citizens Deepening the understanding of the past and celebrating the heritage Communicating through appropriate tools, mechanisms and technologies. Overcoming the legacy of an inequitable distribution of resources and attractions, including museums and places of interpretation, Seizing the opportunity to develop appropriate interpretive interventions in areas where these are lacking in the City. Challenges for Culture-Heritage Tourism

10. From the Cape Town Declaration 2002: Minimises negative economic, environmental, and social impacts Generates greater economic benefits for local people and enhances the well-being of host communities, improves working conditions and access to the industry Involves local people in decisions that affect their lives and life chances Makes positive contributions to the conservation of natural and cultural heritage, to the maintenance of the world's diversity

12. Greater profile of the CBD as a cultural heritage tourism destination and centre of cultural activities

15. From the Cape Town Declaration: Provides more enjoyable experiences for tourists through more meaningful connections with local people, and a greater understanding of local cultural, social and environmental issues Provides access for physically challenged people Is culturally sensitive, engenders respect between tourists and hosts, and builds local pride and confidence.

18. “Tourism linking cultures”

19. Inclusive development Access Economic benefit Sustainability Integrated planning Authenticity environmental impact Regionalism Quality Visitor experience Cape Town’s Culture & Heritage Tourism Strategy Policy principles

20. Cape Town’s cultural heritage has to do with people - their lifestyles, customs, traditions and histories – and the places they have built and settled in, and the city they have shaped at the southern-most tip of Africa. Preamble Cape Town is a historic and diverse city. It derives its character from its multi-faceted history, dramatic scenic setting, historical townscapes and cultural landscapes; its cultural and heritage diversity and the traditions and memories that arise from its past and give life to it in the present. Vision All Capetonians have the right and responsibility to celebrate and care for the city and its heritage, and to communicate its significance to each other, and the world The Strategy Vision - Putting People First

22. Cape Town’s Story Pre-colonial Dutch - British- Dutch - British Rule Apartheid South Africa Melding of cultures with marks/evidence of multiple histories dispersed throughout city’s landscape The New South Africa

26. Robben Island CBD & environs Blaauwberg Nature Reserve Mamre Mission Village Groote Constantia & Valley N2: Langa and Gugulethu False Bay Ecology Park Muizenberg – Simon’s Town route A handful of places in the metropole ideal to tell Cape Town’s stories across a timeline

28. Balancing global and regional qualities

30. The Cultural and Heritage Tourism Strategy Framework and Action Plan Prepared to support: The management and development of cultural and heritage attractions/resources including places, precincts, facilities, buildings, routes, initiatives, events, traditions, interpretation and stories, information, training, and support services, infrastructure, facilities and technology Broaden Cape Town’s tourism base and offerings and contribute to further economic development and opportunities Support the development of the destination as a whole and the management of culture and heritage resources on a longer-term basis Planned and to be implemented in partnership with key stakeholders and role players both external and internal to the CoCT

32. THANK YOU - DANKIE - ENKOSI

33.  Spatial development of routes, hubs, gateways and information points  Iconic stories – documentation, collation, sharing and making known  A virtual museum for Cape Town  An integrated communication and interpretation plan including a database, signs and interpretation opportunity  The mining, building, analysing and publishing of existing information  The conversion of heritage walks, routes, precincts and place experiences into interactive media  The incorporation of culture-heritage storylines into the media  The building of City awareness through campaigns Summary of Strategy Areas Proposals

34.  The incorporation and monitoring of cultural heritage collateral in marketing campaigns  Review of existing tourism programmes and the inclusion of culture- heritage  Development of a ‘story telling’ training programme  Fostering of partnerships with a range of organisations  An online ‘tourism and contacts and resources’ kit  Regular dialogue with stakeholders based on facts, customer demand and best practice Summary of Strategy Areas Proposals

38. THANK YOU DANKIE ENKOSI