1.  Critical Incident Management “Psychological Risk Mitigation” JOSH HAWES PRINCIPAL PSYCHOLOGIST

2. Key Points (What I will cover)  Psychological Critical Incident Explanation.  Impact of a Psychological Critical Incident. (Financial, Social, and HR)  Four Phases of managing a Psychological Critical Incident  Scenario Activity  Summary

3. Objectives ( What YOU will get from this !)  Identify cost for organisation (financial, social, public relations and compensation).  Understanding on how to provide a safer work environment with continued productivity.  Identify strategies to reduce workplace psychological risk to employees. Particular to Critical Incidents (death, accidents & near miss).

4. Psychological Critical Incident Explanation.  A Critical Incident is typically defined as an event that is unexpected, out of the ordinary or above the resource at hand.  Psychological Critical Incident is a when there is a significant potential psychological impact on personnel.  Psychological Risk Mitigation is the processes, procedures and training you put in place in order to reduce the likelihood of the event occurring and which will reduce the severity of the event if it does occurs.

5. If I get it wrong, what is the cost?  Financial:  Insurance  Compensation  Lost productivity  Social:  Community Support  Family Perspective  Media/Issue motivated groups  Councils and Government  Human Resources  Retention  Recruitment  Maintaining impaired staff (60% performance)

6. Four Phases: Psychological Critical Incident Support Organisational Assistance 1 Applied Assistance 2 Follow-up & Feedback 3 Enhancement Training 4

7. Critical Incident Applied Psychological Assistance Applied Psychological Assistance must:  Realistic,  Timely,  Robust,  Provide guidance & support for staff affected,  Guidance & support for management involved,  Be delivered to site or within proximity of site,  Be a clearly planned and coordinated process of Applied Psychological Assistance.

8. Scenario Psychological Critical Incident  The HR manager from BLUE DUST MINING has just been notified of an onsite accident. The HSC manager reported to the HR manager, that a foot-well had collapsed this morning and a staff member had broken both legs and was rushed to hospital.  The site has been shut down one (1) hour ago and an investigation will ensue. The HSC manager seems nervous and agitated over the phone. Most of the staff have been kept on site. Some staff have gone home.  What are some of the aspects of Psychological Risks you need to consider to maintain duty of care?

9. Scenario 1 Considerations  Team debrief (workmates, responders, managers)  EAP Support (individual and teams)  Safe movement of personnel from site  Family notification  Organise phone contact home  Managerial/HSC support  Expert Consultancy/Report  Resilience and Body Handling Training  Process - Flowchart  Staff retention  Psych Risk Mitigation Policy  ID friends/colleagues to be notified  Increased chance of other accidents  Employees attitudes (Fault, aggression, blame, responsibility, guilt)  Group dynamic  Burnout

10. Summary  Psychological Critical Incident Explanation.  Impact of a Psychological Critical Incident. (Financial, Social, and HR)  Four Phases of managing a Psychological Critical Incident  Scenario Activity  OH&S includes psychological health, not just physical!

11. Questions