1. Peer Training Programs
Consumer-Providers = Recovery in Action
Presented by:
Sharon Kuehn, SPIRIT, Contra Costa County
Service Provider Individualized Recovery Intensive Training
Katrina Killian, BestNow!, Alameda County
Building Employment Strategies Through Networking On Wellness!
Wing H. Tse, Peer Support Internship Program
San Francisco County

2. Training of Consumers to Work in the Mental Health Field
Consumer-Provider Training Programs
Background information
Preparing the existing workforce to include consumer-providers
Training the consumers
Creating jobs/finding placements for the consumer-providers
Providing ongoing support
Sharon

3. Training of Consumers to Work in the Mental Health Field: Overview
Mission, Purpose & Goals of Training Programs
Core Components of Training Programs: Getting Started
Core Curriculum
Training Outcomes
Questions and Discussion
Sharon

4. Consumer-Provider Training Programs
Mission Statement:
Our program recognizes the special experiences and qualities that mental health clients bring in serving their peers. We support the mental health system to demonstrate the reality of recovery through the successful employment of qualified mental health clients.
Katrina

5. Consumer-Provider Training Purpose
The purpose of the Training is to create a space in which you can empower yourself by developing core skills in attaining and maintaining recovery through self-awareness, self-actualization and peer support.
The purpose is also to prepare you to make an important contribution to the mental health system by filling consumer-provider positions in either paid or volunteer capacities in agencies that serve persons with mental health issues.

6. Consumer-Provider Training Goals
To become more empowered as a self-actualized person.
2.  To gain an understanding of the importance of peer support as an integral part of the recovery journey as well as to the overall mental health system of care.
3.  To gain a working understanding of the County Mental Health Programs and a variety of Mental Health approaches.

7. Consumer-Provider Training Goals
4. To identify, develop, and sustain your personal support system, and to develop and use a personal wellness plan.
5. To become more aware of community resources which aid consumers in living successfully in the larger community.
6. To assist you with career exploration that will help you develop the skills that will enable you to find meaningful work activity.
7. To prepare you to work in the mental health field.

8. Why develop a consumer-provider training program?
Benefits of Classroom Training and Internship programs run by experienced Consumer-Providers:
The first step in shifting roles from consumer to student to consumer-provider to provider
Empowerment: in-house training programs create a safe place for consumers to develop key tools for self-actualization and mutual support

9. System transformation: the benefits of consumer-providers
Modeling wellness/recovery
Speak a common language with the consumers they are providing services to
Demonstrate that recovery is real and possible
Their presence educates other providers about what recovery is about
Creating a Consumer-Driven System
Services based on what the consumer wants
Consumers must have a choice about not only what services are provided, but about the way in which they are delivered

10. Celebrating Recovery

11. Core Components of a Consumer-Provider Training:
Networking with Local Programs/ Agencies:
Advisory Committee
Curriculum Committee
Partnership with Department of Rehabilitation/ Vocational Services
Site Visits
Community Speakers
Internships Program
Site Supervisors (staff from various agencies)

12. Core Components of a Consumer-Provider Training:
Consumer Leadership/Role Models
Instruction Team and Teaching Assistants with recovery experience and process skills   
Graduate panels
Check-In: Peer Recovery Practice
Mutual Support component
WRAP: Self-Care and Support
Group Facilitation Practice

13. Core Components of a Consumer-Provider Training
Recruitment Process:
Community Outreach
Orientations (Graduate Involvement)
Applications
Panel interviews (Graduate and Community Involvement)

14. Core Components of a Consumer-Provider Training
Core Curriculum
Staffing Patterns: Team Approach
Internship Placements (Job Fair)
Centralized Training Location

15. Core Curriculum Phase I: Peer Recovery Practice
Phase II: Rehabilitation and Recovery
Phase III: Understanding Community Resources
Phase IV: Leadership Training
Phase V: Employment Preparation
Phase VI: Internship

16. Phase I: Peer Recovery Practice
Introduction to Peer Support & Active Listening
The role of the Peer Supporter
Attending skills: Engagement
Learning to respond
Boundaries
Using of Disclosure to help others
Cultural Competency

17. Phase II: Rehabilitation and Recovery
Mental Health Approaches:
Medical Model
Psycho Social Rehabilitation
Recovery Vision
Self-Help
Understanding Common Diagnosis
Psychopharmacology
Co-Occurring Disorders (Dual Diagnosis)

18. Phase II: Rehabilitation and Recovery
Wellness Recovery Action Plan
Group Facilitation Skills
Empowerment
Consumer/Survivor/Ex-Patient Movement
Political Activism
Spirituality & Holistic Health
Ethics & Confidentiality

19. Phase III: Understanding Community Resources
Overview of the Public Mental Health System
Patient Rights and Advocacy
Understanding Public Benefits
Local Resources: Student Presentations
Crisis Management
Addiction & Recovery

20. Phase III: Understanding Community Resources
Family Support
Family Involvement
Children’s Services
Community Inclusion
Overcoming Stigma and Discrimination
Housing
Adult Education

21. Phase IV: Leadership Training
Suggested component:
Program Design by CONTAC
Develop community organizing and advocacy capacities
e.g. facilitating meetings, public speaking, letter-writing, organizing events, etc.

22. Phase V: Employment Preparation
Time and Money Management
Benefits Counseling
Ethics and Office Culture
Volunteerism
Consumer-providers in the mental health system: creating your support system
Resume preparation
Job Search skills

23. SPIRIT 2003: Ready for Job Fair!

24. Phase VI: Internship Job Fair Community Outreach
Create a variety of placement options
Required weekly support seminar
10 – 20 hours per week at partnering program
Partnering programs provide site supervision
Joint Supervision
Monthly Stipend

25. Consumer-Provider Knowledge
Public MH System
Mental Health Approaches
Self-Help
Wellness and Recovery
PsychoSocial Rehabilitation
Empowerment
MH Resources (local, state)

26. Consumer-Provider Skills
Peer Support
Engagement: Active Listening
Group Facilitation
Charting/Notes
Resume/Interview Skills
Observation
Communication
Conflict Resolution

27. Consumer-Provider Practices
Boundaries
Ethics/Confidentiality
Dependability
Engaged
Mutual Support
Self-Care
Attitude of Respect

28. Peer Training Programs Contact Information
Sharon Kuehn (925)
Katrina Killian (510)
Wing Tse (415)