1. Pam Cushing BS, RPSGT, RST, RRT pcushing@iuhealth.org

2. __x__I do not have any potential conflicts of interest to disclose, OR ____I wish to disclose the following potential conflicts of interest: Type of Potential Conflict/Details of Potential Conflict ____Grant/Research Support ____Consultant ____Speakers’ Bureaus ____Financial support ____Other

3.  Explain the Importance of Employee Satisfaction  Illustrate Areas That Can Increase Employee Satisfaction  Discuss Why Facilities Fall Short with Employee Satisfaction

4.  Company’s Largest Expense & Greatest Asset Is: “Employees”  Reimbursement Directly Related to Patient Satisfaction Scores (ACOs) Increased Employee Satisfaction = Increased Patient Satisfaction

5.  Better Quality Care for Less $  Must Increase Revenue via Optimal Reimbursement  Must Retain Employees / Decrease Turnover Employee Engagement #1  Not Have Employees That Are “Viruses”

6. www.talentkeepers.com

7. Communication/Feedback Reward / RecognitionCEU Options Career Ladders Orientation & Training Work-Life Balance

8. “The single biggest problem in communication is the illusion that it has taken place.” –George Bernard Shaw  Most Important Skill in Toolchest  Upward & Downward  Listening  Rounding / Coaching & Gaining Trust

9. Towel Monkey

10.  Public Acknowledgement  Personal Thank-You Notes  Attractive Rewards

11. OrganizedDetailed & Updated Great Mentoring

12.  Reimbursement Possibilities  Company Provided Options  Paid Time Off Provisions  Scheduling Adjustments  Free Web-Based Offerings

13. Mgmt Staff Vertical Scoring Technologist Acquisition Technologist Horizontal

14.  Involving Employees via Teamwork Opportunities  Provides Empowerment  Increases Trust  Employees Participate in Activities & Have a Say in Their Day-to-Day Work

15. Enhances Life Outside of Work  Wellness Programs  Flexible Schedules  Employee Assistance

16. If It’s So Easy, Why Do We Sometimes Fail?  Accountability  Consistency  Lack of Importance  Other Tasks to Complete

17.  Utilize Satisfaction Tools  Evaluate Outcomes  Provide Leadership / Guidance  Create the Atmosphere That Allows Employees to Do a Productive Job