1. e-Government...is about INTERACTION with citizens and INTEGRATION between government department

2. What is the process INTERNET PLATFORM Infrastructure - Tools - 10g - Architecture Internal Processes Financials, HRMS, Projects, etc. External Processes CRM, Citizen Self Service, Marketplaces Business Intelligence & Strategic Enterprise Management Administrative Focus Citizen Focus Modernising the government

3. Roadmap to E-Government  Why are we pursuing e-government?  Do we have a clear vision and priorities for e-government?  What kind of e-government are we ready for?  Is there enough political will to lead the e-government effort?  Are we selecting e-government projects in the best way?  How should we plan and manage e-government projects?  How will we overcome resistance from within the government?  How will we measure and communicate progress?  What should our relationship be with the private sector?  How can e-government improve citizen participation in public affairs? P A C I F I C C O U N C I L O N I N T E R N A T I O N A L P O L I C Y, 2002

4. The ABCD – path to E-government for the new EU-member countries A – Accountability & transparency B – Budget Control & effeciency C – Citizen & Business Service D – Deployment Central/Local E - Egovernment

5. The ABCD – path to E-government  A - Accountability  B – Budget control  C – Citizen Service  D - Deployment  E - Egovernment Accountability and also Transparency must be achieved throughout the Public Administration It is not limited to accounting numbers only, hence you need to ensure that your technology foundation alows you to establish the necessary accessability and transparency without breaking the privacy in both G2G and G2E Transactions. The Oracle E-Hub for governments ensure this, and with Oracle Financials, I- procurement and HRMS you can take these strengths into your government administration. You will need to report across departments and Oracle BI/W tools alows you to do this.

6. E-hub for e-Government Proce- dures Security Text Search Inte- gration Scala- bilty File System Portal & Multi- channel Multi- media Content Mgmt. Spatial A-phase – what solutions? Business Intelligence & Decision Support for e-Governments Financials Internet Procurement & Exchange HRMS

7. E-hub for e-Government Proce- dures Security Text Search Inte- gration Scala- bilty File System Portal & Multi- channel Multi- media Content Mgmt. Spatial A-phase – what and whom? Business Intelligence & Decision Support for e-Governments Financials Internet Procurement & Exchange HRMS Central Government + LG pilots

8. The ABCD – path to E-government  A - Accountability  B – Budget control  C – Citizen Service  D - Deployment  E - Egovernment With the optimal foundation and Financials in place you are ready to improve your internal Effeciency and be more cost effective. You should optimize that Government-to- Govenment f lows through improved and secure datasharing. Keywords aree advanced and fully integrated ERP solution/eBusiness Suite with Chain Management and Tenderprocesses. Project Collaboration and extended self service applications together with iLearning improve the Civil Servants Effeciency – and the result is reduced cost and improved budget management and control

9. E-hub for e-Government Proce- dures Security Text Search Inte- gration Scala- bilty File System Portal & Multi- channel Multi- media Content Mgmt. Spatial B-phase – what solutions? Business Intelligence & Decision Support for e-Governments Financials Internet Procurement & Exchange HRMS E-learningSCM Project Collaboration

10. E-hub for e-Government Proce- dures Security Text Search Inte- gration Scala- bilty File System Portal & Multi- channel Multi- media Content Mgmt. Spatial B-phase – what and whom? Business Intelligence & Decision Support for e-Governments Financials Internet Procurement & Exchange HRMSE-learningSCM Project Collaboration Central Government + LG pilots Regional Government + large Local Govt.

11. The ABCD – path to E-government  A - Accountability  B – Budget control  C – Citizen Service  D - Deployment  E - Egovernment Now you are ready to focus on your external relationsship. Key areas are the interaction Between Government and Citizen ( G2C ) and Government and Businesses ( G2B ). You already have the technology foundation in place, to improve the interactionprocesses through multichannel CRM with Citizen Interaction Center. Initial focus should be on Revenue Generating transactions like VAT- & Tax online followed by high volume and high transactions processes (job search, change of address)

12. E-hub for e-Government Proce- dures Security Text Search Inte- gration Scala- bilty File System Portal & Multi- channel Multi- media Content Mgmt. Spatial C-phase – what solutions? Business Intelligence & Decision Support for e-Governments Financials Internet Procurement & Exchange HRMSE-learningSCM Project Collaboration CRM

13. E-hub for e-Government Proce- dures Security Text Search Inte- gration Scala- bilty File System Portal & Multi- channel Multi- media Content Mgmt. Spatial C-phase – what and whom? Business Intelligence & Decision Support for e-Governments Financials Internet Procurement & Exchange HRMSE-learningSCM Project Collaboration CRM Central Government + LG pilots Regional Government + large Local Govt. Local Government, Agencies w. citizen- Or business interaction.

14. The ABCD – path to E-government  A - Accountability  B – Budget control  C – Citizen Service  D - Deployment  E - Egovernment Now you have a robust, proven and scalable solution wich covers, G2C, G2B, G2E and G2G and you are ready to deploy across all Government enties. And through extensive Public/private partnership you can exploit your solutions to include a varity of services. Your deployment plan should take into considerations which channels (internet, iTV, Phone etc) are the most optimal for the service in question. To improve your effeciency even more you could move into shared back office services or consider outsourcing. You may also want to take advantage of Open Source software like Linux

15. E-hub for e-Government Proce- dures Security Text Search Inte- gration Scala- bilty File System Portal & Multi- channel Multi- media Content Mgmt. Spatial D-phase – what solutions? Business Intelligence & Decision Support for e-Governments Financials Internet Procurement & Exchange HRMSE-learningSCM Project Collaboration CRM Outsourcing & Share Services Multichannels in Governments Collaboration Suite Linux Open Sourc

16. D-phase – what and whom? E-hub for e-Government Proce- dures Security Text Search Inte- gration Scala- bilty File System Portal & Multi- channel Multi- media Content Mgmt. Spatial Business Intelligence & Decision Support for e-Governments Financials Internet Procurement & Exchange HRMSE-learningSCM Project Collaboration CRM Outsourcing & Share Services Multichannels in Governments Collaboration Suite Linux Open Sourc Central Government + LG pilots Regional Government + large Local Govt. Local Government + agencies w. citizen/ business interaction. All remaining government agencies + associated organisations.

17. The ABCD – path to E-government  A - Accountability  B – Budget control  C – Citizen Service  D - Deployment  E - Egovernment You are there! Through a phased and structured process starting with technology foundation and adminstrative improvements which resulted in better accountability, more control and higher effeciency. The higher effeciency within your Goverment administration alow you to move Focus towards your citizens and businesses – and with the integration, multi-channel support as well as full G2C, G2B, G2G and G2E deployment - you are a true E-Government

18. E-hub for e-Government, Overview e-Government Executive Overview CustomersVideosDemos EU’s E-government Benchmarks (20 online services for Citizens/Businesses) Proce- dures Security Text Search Inte- gration Scala- bilty File System Portal & Multi- channel Multi- media Content Mgmt. Spatial Oracles e-Government Solution Business Intelligence & Decision Support for e-Governments Brochures Portals for Governments FinancialsCRM Internet Procurement & Exchange E-learningHRMSSCM Project Collaboration Pick & Click Multichannels in Governments Hosting & Outsourcing E-gov. Workshop Collaboration Suite Executive presentation Linux Open Sourc E-Business for e-Governments - overview