1. The Two-Factor Theory of Motivation
The Herzberg Theory
Two-Factor Theory of Motivation
A theory that identifies two sets of factors that influence job satisfaction:
Motivators
Job-content factors such as achievement, recognition, responsibility, advancement, and the work itself
Hygiene Factors
Job-context variables such as salary, interpersonal relations, technical supervision, working conditions, and company policies and administration

3. Herzberg’s Two-Factor Theory
Hygiene Factors
Motivators
Salary
Technical supervision
Company policies and administration
Interpersonal relations
Working conditions
Achievement
Recognition
Responsibility
Advancement
The work itself .

4. The Two-Factor Theory of Motivation
The Herzberg Theory
The two-factor theory holds that motivators and hygiene factors relate to employee satisfaction – a more complex relationship than the traditional view that employees are either satisfied or dissatisfied
If hygiene factors are not taken care of or are deficient there will be dissatisfaction
There may be no dissatisfaction if hygiene factors are taken care of – there may be no satisfaction also
Only when motivators are present will there be satisfaction

5. The Two-Factor Theory of Motivation
The Herzberg Theory
Hygiene factors help to prevent dissatisfaction – thus the term hygiene as it is used in the health field
Only motivators lead to satisfaction
Efforts to motivate human resources must provide:
Recognition
A chance to achieve and grow
Advancement
Interesting work

6. Views of Satisfaction/Dissatisfaction
Traditional View
Dissatisfaction
Satisfaction
Two-Factor View
Absent
(Dissatisfaction)
Present
(No Dissatisfaction)
(Hygiene Factors)
Absent
(No Satisfaction)
Present
(Satisfaction)
(Motivators) n

7. THANK YOU