1. 2013-14 CSU Customer Satisfaction Surveys Q&A

2. Survey Dates March 24 th through May 30 th Select a (2-week) period to run your survey(s) A reminder will be sent at the mid-point; only to those that have not responded

3. 17 Functional Areas

5. Download MS Word version Optional: Hide Questions; Type HIDE Add 5 Custom Questions

7. Email MS Word version and participant list Required: Survey Invitation Email Target dates for survey (2-weeks) List of participant emails Breakout (#students, #faculty, #staff)

9. Standard Analysis Report

15. Questions?