1. Information Analysis & Management 1

2.  Discuss goals and Learning Opportunities  Expectations / Assessments  Quick Review of some concepts for MBA 512  Chapter 1 2

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4.  Case Facilitation  15% Case Presentation  10% Materials (1 per team)  Cases Cases  Teams – Learning Alliance + 1 MS CSIS Student  Select your case and let me know the case and names of all team members (via email) 4

5.  Assume you are in a staff meeting  Goal is to facilitate discussion  Add in additional materials pertaining your subject  Work experience pertinent  Ensure you have 3 to 4 major ‘take-a-aways’  Creativity rewarded 5

6.  Not copies of your slides  Two or three page summary of the ‘key points’  Think in terms of what are the three items people should know about this topic  Add three questions that may be used on an exam about this topic 6

7.  15% of your grade  Will refresh your ROI / Cash Flow Skills  Sample and simple means to justify IT investment 7

8.  Royal Caribbean Case (15%)  Executive summary – 1 page max  Followed by 3 to 5 pages  Don’t repeat the case (1/2 page max summary)  What new knowledge was learned  How does the case impact competitive advantage  How does IT complement the overall strategy  How may the case relate to your experiences with IT  Recommendations and justification 8

9.  Develop / Recommend an IT project (small) for implementation at your firm (20%)  See syllabus  An MS CSIS student will act as your IT department to provide input  Expect you to meet at least once with an MS CSIS student  MS CSIS Student – this is part of the work expected for the 1 additional credit  There will be more 9

10.  1% registering in Entropy by 9/1/08  4% for contribution 10

11.  20%  Questions from Case Topics  Not on the names etc from the case, but the concepts  Book materials 11

12.  Mike Duncan  President – Sage Island Communications  Avery Cloud  CIO – New Hanover Health System  Debra Saunders-White  CIO / Vice Chancellor Technology – UNCW  Anup Sharma  CIO – GE - Hitachi 12

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15. What would make this a good class Best graduate class Worst graduate class 15

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18.  Set of interrelated components: collect, manipulate, store, and disseminate data and information  Provides feedback to meet an objective  Examples: ATMs, airline reservation systems, course reservation systems 18

19.  The value of information is directly linked to how it helps decision makers achieve an organization’s goals 19

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21.  Accurate  Complete  Economical to produce  Flexible  Reliable  Relevant  Timely  Secure  Accessible 21

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23.  System users, business managers, and information systems professionals must work together to build a successful information system 23

24.  Value Chain –  Inbound, warehouse, production, storage, shipping, marketing, customer service  Supply Chain  CRM  ERP  Organizational change? 24

25.  The use of information systems to add value to the organization can also give an organization a competitive advantage. 25

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27. 27 Operational Management Tactical Management Daily/Monthly Plans Strategic Annual / Monthly Strategies Long Term / Acquisitions

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29.  How much should we spend on computing?  Who should manage the implementation of our technologies?  How can we determine if my technology expenditures provide a return to the business? 29

30.  How do we make sure the organization is using the most appropriate and latest technology? (or should we?)  How do we deal with the fact that every month we hear of a new computer, new software, a new communication product, or a new service that renders obsolete what I purchased last month? 30

31.  How do we get our technologist to recognize that we want technology to enhance the productivity of our businesses?  How do we get my technologist away from technology long enough to understand our business problems?  How do we get all this technology to stop creating unanticipated problems in the workplace? 31

32. The objective of information technology systems development in business is to: increase the wealth of shareholders by adding to the growth premium of the stock 32

33. Managing Information Technology for Business Value Curley 33

34.  IT delivers more capability at lower cost each year!  IT cost benefits may be achieved by passing part of the ‘work load’ to customers / vendors  How much spending is too much? 34

35. Organizations will have the opportunity to buy, for the same price, twice the processing power in 1½ years, four times the power in 3 years, eight times the power in 4½ years, etc. 35

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37.  Over the last 50 years, organizations have invested trillions of dollars in information technology.  Total worldwide annual spending on IT in 2000 was two trillion dollars, and is estimated at over three trillion dollars in 2005.  45% of all capital spending in the US in 2000-2001 was for Information Technology projects  Yet it is very hard to demonstrate that IT investments really have increased outputs or wages. 37

38.  Most organizations will perform existing functions at decreasing costs over time and thus become more efficient.  Creative organizations will find new uses for information technology—based on the improving price-to-performance ratio—and thus become more effective.  New and enhanced products and services will provide competitive advantage to organizations that have the creativity to exploit the increasing power of information technology. 38

39.  Deliver substantial cost savings  Increasing business value  Increased need for measurement  ROI  TCO (total cost of ownership)  TCC (total cost of connectivity)  BVI (business value index)  Time Frame Critical 39

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43. 43 Automating / Optimizing Existing Processes Re-engineering Core Processes Transforming with new Processes Embedding IT in Products/Services Automate Ordering RFID enables auto ordering Provide Vendor Info Adding RFID

44.  Comparing IT Options  Business Value Index  IT Efficiency  Business Value (on corporate strategy)  Financial Attractiveness 44

45. 45 Automation IT Assets for Human Assets Information Transformation Support Innovation Decision Making

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47. 47 TechnologyPeople Intellectual Capital Relationship Conversion Efficiency Innovation Solutions Delivery Products & Services Provisioning Suppliers Customers

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49.  Computers are CRITICAL to every business  IT should not be left to the “techies”  The Business Manager (BM) owns the process  The BM is the information technologist’s customer and needs to be treated as a customer  Intranets/Extranets/Internets change the way organization’s operate. 49

50.  MIS has no money  MIS uses other people’s money  MIS must have customers  Customers expect value for money invested 50

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