2. 1 Internet search engines: Fluctuations in document accessibility Wouter Mettrop CWI, Amsterdam, The Netherlands Paul Nieuwenhuysen Vrije Universiteit Brussel, and Universitaire Instelling Antwerpen, Belgium Hanneke Smulders Infomare Consultancy, The Netherlands http://www.cwi.nl/cwi/projects/IRT Presented at Internet Librarian International 2000 in London, England, March 2000

3. 2 Fluctuations in document accessibility - summary Search engines are often compared on the basis of their size, i.e. the number of documents indexed in their databases. However, searchers should be aware of the fact that documents cannot be retrieved reliably - in the sense that unexpected and annoying fluctuations exist in the result set of documents retrieved by most search engines. Fluctuations are ideally caused by alterations in the Web (documents come and go). However, in some cases they are caused by changes in indexing policy (“indexing fluctuations”), and in some cases the origin is more obscure: documents are expected but not retrieved. We have investigated these obscure fluctuations, by searching repeatedly during a year for several identical test documents. The documents were placed on different sites and remained unchanged. The influences of changes in indexing policy of the engines are excluded. We consider two kinds of obscure fluctuations: 1. “Document fluctuations” appear when test documents disappear from the database with indexed documents (for whatever reason). 2. “Element fluctuations” appear when test documents, that still exist in the database, do not show up in result sets even when they should. This presentation is the result of our tests from October 1998 until December 1999. We have evaluated 13 engines: AltaVista, EuroFerret, Excite, HotBot, InfoSeek, Lycos, MSN, NorthernLight, Snap, WebCrawler and 3 national Dutch engines: Ilse, Search.nl and Vindex. The outcome of our investigation is in particular important for known-item searches.

4. 3 WWW WWW: growing number of WWW servers

5. 4 Internet based information sources: how many? how much? In 2000: about 1 billion = 1000 million unique URLs in the total Internet about 10 terabyte (= 10 000 gigabyte) of text data

6. 5 Internet information retrieval systems in 2000 Several types of systems exist to retrieve information: »Directories of selected sources categorised by subject, made by humans, mainly for browsing. »Search systems, based on databases with machine made indexes, for word-based searching! »“Meta-search” or “multi-threaded” search systems. We have studied and compared several well-known international (and a few national) word-based Internet search engines.

7. 6 Internet information retrieval systems: evaluation criteria Many aspects/criteria can be considered in the evaluation of an Internet search engine, including »coverage of documents present on WWW(studies exist) »number of elements of a document, that are indexed to make them usable for retrieval »fluctuations over time in the result sets offered by a search engine We started to study the depth of indexing and we were soon confronted with the fluctuations in the performance that do exist.

8. 7 Internet information retrieval systems: our research group The following persons have been involved in the research: Louise Beijer (Hogeschool van Amsterdam, The Netherlands) Hans de Bruin (Unilever Research Laboratorium, Vlaardingen, The Netherlands) Hans de Man (JdM Documentaire Informatie, Vlaardingen, The Netherlands) Rudy Dokter (PNO Consultants, Hengelo, The Netherlands) Marten Hofstede ( Rijksuniversiteit Leiden, The Netherlands) Wouter Mettrop (CWI, Amsterdam, The Netherlands) Paul Nieuwenhuysen (Vrije Universiteit Brussel, Belgium) Eric Sieverts (Hogeschool van Amsterdam, and RUU, The Netherlands) Hanneke Smulders (Infomare, Terneuzen, The Netherlands) Hans van der Laan (Consultant, Leiderdorp, The Netherlands) Ditmer Weertman (ADLIB, Utrecht, The Netherlands)

9. 8 Internet search engines: research on indexing functionality assessing the indexing functionality »test document »test method conclusions concerning indexing functionality

10. 9 Number of our test documents that were retrieved

11. 10 Internet search engines: elements of test document studied title tag META-tags: keywords, description and author comment tag ALT tag text/URL of a link to a document H3 tag table header text of: an internal link, a reference anchor, a link to a sound file name of a sound file (au/wav/aiff/ra) text of a link to an image name of an image file (gif or jpg; inline or linked to) name of a Java applet (with or without extension class) terms after the first 100 lines in a document (200/…/700) the URL of a document

12. 11 Internet search engines: part of the test document source code Test pagina <META NAME="keywords" CONTENT="een, twee, drie"> <META NAME="description" CONTENT="This test page, containig a small part of the Secret Garden (by Frances Hodgson Burnett) is part of a larger site about the IRT project. vier, vijf, zes">

13. 12 Number of the studied document elements that were indexed

14. 13 Internet search engines : reachability 14 528 queries sent to 13 search engines 721 times unreachable The percentage of unreachability varies from nearly 0% to nearly 15%. The studied search engines were reachable for 95% of the queries.

15. 14 Search engine indexing functionality: conclusions Not “all of the web” is indexed. »Not all of our test documents. »Not all HTML elements of our test document. Some of the studied search engines showed changes in the indexing policy. No relation between the number of indexed test documents or HTML elements and the size of a search engine was found during our study.

16. 15 Internet search engines: fluctuations - definition A fluctuation appears when the result set of an observation - i.e. » one query or » set of queries misses documents with respect to a frame of reference - i.e. » other observations and » knowledge about Web reality

17. 16 Internet search engines: detecting fluctuations Through time: comparing result sets of one observation, repeatedly performed » Observation = one query or set of queries » Frame of reference = other observations & web-knowledge One moment: consistency of result sets » Observation = one query in set of queries » Frame of reference = other observations

18. 17 Internet search engines: types of fluctuations Through time: comparing result sets of one observation repeatedly performed » “Document fluctuations” » “Indexing fluctuations” One moment: consistency of result sets » “Element fluctuations”

19. 18

20. 19 Document fluctuations: example 1

21. 20 Document fluctuations: example 2

22. 21 Document fluctuations: experimental results

23. 22

24. 23 Indexing fluctuations: experimental results

25. 24

26. 25 Element fluctuations: example

27. 26 Element fluctuations: experimental results

28. 27 Percentage of documents missed due to fluctuations

29. 28 Internet search engines: fluctuations - quantitative conclusions Many element fluctuations  many document and indexing fluctuations and many document elements indexed Many document fluctuations  not always many element fluctuations Few document elements indexed  few element fluctuations

30. 29 Fluctuations: remarks on “correctness” Fluctuations can be seen as “correct”, if they are reflections of alterations in: »(web-) reality — then document, indexing and element fluctuations are incorrect »the indexed database of a search engine — then only element fluctuations are incorrect Users do not care; they miss documents

31. 30 Fluctuations: remarks on “size” No relation document / element fluctuations “size” Percentage missed documents determines (with other reducing effects, such as depth of indexing) the effective size of an engine

32. 31 Internet search engines: conclusions of our research Search engines differ in depth of indexing. Search engines show fluctuations in their result sets: »They are subject to changes in indexing policy. (“indexing fluctuations”) »They forget documents completely (“document fluctuations”) »They miss documents in their result sets (“element fluctuations”).

33. 32 Internet search engines: recommendations related to fluctuations Fluctuations are “normal”; do not be surprised; do not worry. Do not try to find a simple explanation to fully understand what happens. Known item searchers should repeat the search »when using an engine with many element fluctuations; use other search terms; »when using an engine with many document fluctuations: repeat later. Further research on effective size.

34. 33 Element and indexing fluctuations example