1. Refreshing chemical distribution BACD RC Workshop 27 Nov 2013: “Improvement Action Plans & possible actions in RC” Alain BERTHET Maria J. ALMENAR MARTIN Regulation Manager Regional SHE&Q Manager F&BNL

2. 2 Agenda Responsible Care and Improvement Action Plans TPV: SQAS Distributor/ESAD How to build an IAP Example of an area to improve  Product Stewardship (PS) PS: What needs to be done?

3. 3 RC & Improvement Action Plan BACD “Practical requirements” Management commitment to the “8 guiding principles” RC coordinator appointment Performance reporting (KPI) Audit Implementation – TPV – to verify RC program implementation & Company performances in terms of EH&S Improvement program RC = “continuous improvement”

4. 4 RC & Improvement Action Plan (IAP) Audit implementation Improvement Plan Following the Audit -> identification of gaps (majors, minors) that should be addressed Purpose of an IAP = to address and correct these gaps that may be affecting the business, Auditing system – RC: BACD recommends a Third Party Verification (TPV) audit using SQAS Distributor/ESAD Where ESAD is not practical (SMEs) BACD developed its own “self assessment tool” − BACD / FECC discussion on going

5. 5 TPV: SQAS Distributor / ESAD (www.sqas.org) Jointly developed in 2004 by Cefic & Fecc = Questionnaire completely reviewed in 2011! A core questionnaire relevant for any LSP + 5 Modules questionnaires relevant to specific activities of companies Chemical distributors: SQAS distributor/ESAD Di module (Distributor Standard activities) Di+S; Di+Cs; Di+F; Di+F+G Di: Structured around the 8 principles of Responsible Care (Requiring the presence of assessors accredited by CEFIC)

6. 6 TPV: SQAS Distributor / ESAD (www.sqas.org) SQAS Assessment – getting started : Selection of an assessor form the list of accredited SQAS Assessor, Fill in the “PAD” (Pre-Assessment Document – Excel): To define the scope of the assessment; provide relevant info about the Cie; Calculate the assessment time… -> the assessor carries out the assessment… The assessment report is “used by Cies for Risk Management in support of their product Stewardship activities”; Identifies the gap that need to be addressed…-> RC

7. 7 How to build an IAP Step 1: Clearly state the problem or weakness, including the root cause. Step 2: List the individuals who will be accountable for the results of the corrective action, i.e. every action should have an assigned responsible person. Step 3: Create simple, measurable solutions that address the root cause Step 4: Set achievable deadlines Step 5: Monitor the progress of your plan.

8. 8 How should my IAP look like?

9. 9 Responsible Care: Responsible Care ® : Example of an area to be improved “Product Stewardship”

10. 10 Product Stewardship Scores (2011 – 2012)

11. 11 PRODUCT STEWARDSHIP IS ATTITUDE-DEPENDENT Change from reactive to proactive : Chemical distributors and producers care about the HSE process of its products all along their life-cycle Commits to continuous improvement Listens to stakeholders

12. 12 What needs to be done? Understand where you are in the life cycle of your product(s) Understand any inherent risks - current and potential Recognise the impacts from legislation Understand the drivers Understand the impacts to your business Understand and Recognise!

13. 13 An effective Product Stewardship program contains the four basic components of : Management Leadership Risk Management (includes compliance) Communication Cooperation Management Leadership Risk Management Communication Cooperation What needs to be done?

14. 14 Management Leadership Establish & communicate a Product Stewardship Policy demonstrating management commitment Set realistic & attainable goals for the continuous improvement of performance in relation to Product Stewardship, provide resources (plan) and measure actual performance against these. Champion & develop Product Stewardship across the whole company. Demonstrate the commitment. Management Leadership Risk Management CommunicationCooperation Ensure that Product Stewardship systems are maintained and regularly reviewed in a manner consistent with these principles.

15. 15 Risk Management Evaluate risks resulting from the intended uses of products and periodically update the evaluation Establish and maintain awareness of HSE hazards and reasonably foreseeable exposures from new and existing products Control and minimize exposure Whenever technically and economically feasible: develop continuously improve processes for minimizing waste, reducing emissions and for the re-use, recovery and disposal of products Management Leadership Risk Management CommunicationCooperation

16. 16 Communication Provide information to customers, distributors, stakeholders, contractors, logistics providers, poison centers, etc. on safe storage, handling, use & disposal of products Request information on safe storage, handling, use & disposal of raw material & products obtained from suppliers. Exchange information to help suppliers meet applicable HSE standards including, wherever possible, feedback on use & possible misuse Proactively consider public and community concerns on the foreseeable risks & potential adverse effects of products Management Leadership Risk Management Communication Cooperation

17. 17 Supply Chain Cooperation Select and work with contractors to continually improve HSE standards Work with customers, resellers and other downstream users to foster safe storage, handling and disposal of products Provide training on specific products where needed Actively seek customer feedback on customer use and misuse of products. Learn from their experience and revise product design, information and advice as appropriate Management Leadership Risk Management Communication Cooperation

18. 18 Supply Chain Cooperation Management Leadership Risk Management Communication Cooperation Producers Distributors Downstream users Communication up & down the supply chain on safety concerns and related advice Communication

19. 19 PS: Getting started! Secure commitment of senior management Nominate Product Steward, set clear goals and well defined responsibilities; provide resources Collect information on products, markets and their use Establish product related working groups integrated into existing business teams/Units Assess business risks and opportunities: select products where early progress can be demonstrated Set up a management review process Extend best practice e.g. Responsible Care® Review performance Stay alert on potential issues from customers/suppliers PS is a job for everyone, not only for Q&HSE!

20. 20 Distributor Expectations Where appropriate, establish that customers can receive, handle, use and dispose of products safely with minimum risk to stakeholders Where possible, feedback to Supplier information on new uses or misuses, new potential risks and regulatory developments in territory Review conditions of further supply, if necessary

21. 21 For more info: Cefic-Fecc PS guidelines http://www.fecc.org/fecc/committees/product-stewardship

22. 22 Questions

23. Refreshing chemical distribution Thank you! Dank U! Merci! (Gracias!/Mercès)

24. Raw Materials extraction Waste Emissions Energy Waste Emissions Landfill & Incineration PRODUCT LIFE CYCLE Production Re-Use & Recycling Production of: Raw materials, chemicals Components, etc Design Packaging & Transportation Use Phase Waste Emissions Energy Waste Emission s Waste Emissions Re-use

25. CONSUMER MANUFACTURE FORMULATION RE-PACKAGING STORAGE TRANSPORT DISTRIBUTION PROFESSIONAL/ INDUSTRIAL USER Complex Supply Chain, everybody is responsible!