1. E-Waste Management in Telefónica_ Daniela Torres Espinosa Head of Green ICT & Environment Telefónica S.A Beijing – 4th Green Standards Week

2. DISCOVER, DISRUPT, DELIVER Content E-waste Management in Telefónica Challenges for effective management The Future Ahead: Green ICT Standards for E-Waste Management

3. DISCOVER, DISRUPT, DELIVER 3 24 countries 120 Thousand employees 313 Million customers Ton E-waste 1.8 MTCO2eq 6.2 TWh 2013 ICT Integrated Services 2801

4. DISCOVER, DISRUPT, DELIVER New income generation and customer loyalty creation Environmental Risks Management Waste management based on eco- efficiency processes Waste management in Telefónica -Risks + Income

5. DISCOVER, DISRUPT, DELIVER Expenditure 10 millon €/year Income 2012: 80 millon € 2013: 39 millon € Waste management in Telefónica (2013)

6. DISCOVER, DISRUPT, DELIVER E-waste sources in Telefónica OPERATIONS Fixed & Mobile - RF equipment - Antennas - Switches OFFICES - Computers - Telephones - Routers, - … CUSTOMERS - Telephones Routers Swith boxes - Computers Delivery to qualified waste managers Collection of equipment by manufacturers e-waste recycling & reuse programmes

7. DISCOVER, DISRUPT, DELIVER To promote the creation of specific e-Waste environmental legislations based on principles of shared responsibility. To manage E-waste in Telefónica operations under principles of eco- efficiency while promoting standards that reduce the generation of E- Waste and improve the eco-design of EEE for telecommunications services To develop procurement policies for EEE for telecommunications services that facilitate their re-use and recycling at the end of its useful life. To provide our customers environmentally responsible options when disposing their devices and provide information on responsible management of E-Waste To control the reuse and recycling processes of e-waste management from service providers, ensuring compliance with environmental legislation and our Business Principles E-waste management principles

8. DISCOVER, DISRUPT, DELIVER Mobile phones E-waste mangement in Telefónica Industry Programs Recycling Programs Recycling / Re-use Programs -México -Colombia -Argentina -Ecuador -Panamá -Costa Rica -Nicaragua -Guatemala -El Salvador -Venezuela -Uruguay -Spain -Brasil -Chile -México -Perú -UK -Germany E-waste legislation with principles of extended producer responsibility E-waste legislation to be improved No legilastion for E-waste

9. DISCOVER, DISRUPT, DELIVER Heterogeneous Environmental Regulation  Need to define roles & responsibilities (producers, distributors & users) Diversity of qualified waste management suppliers  Need of e-waste management alternatives Sustainable and eco-efficient programs  Need to reduce financial burden and responsibilities Temporal storage of waste  Need of coordinated logistic programs Environmental control to suppliers  Need to develop environmental audits. E-waste management challenges

10. DISCOVER, DISRUPT, DELIVER The Future Ahead: effective e-waste management Green ICT Standards for e- waste E-waste Regulations Including the REUSE E-waste management programs Supply chain control & monitoring Effective E- waste management

11. DISCOVER, DISRUPT, DELIVER Muchas Gracias Thank you Daniela Torres daniela.torres@telefonica.com @TEF_green