1. PERSONAL FINANCE Bell Ringer What habits and skills will help you retain a job or advance in your field? Agenda Bell Ringer Job promotion activity Conflict in the workplace PowerPoint Pass the paper review activity

2. CONFLICT IN THE WORKPLACE

3. Job Promotion Activity

4. WHAT IS CONFLICT? A disagreement or argument about something important A situation in which someone believes that his or her own needs have been denied

5. BASIC COMPONENTS OF CONFLICT Two or more people involved There is a disagreement between ideas, actions, beliefs, or goals Opposing sides see their way as the only way to achieve their goals and objectives

6. What thoughts and images come to mind when you hear the word CONFLICT??

7. WHO CAN CONFLICTS OCCUR WITH IN THE WORKPLACE? Coworkers Customers Bosses or managers

8. What thoughts or images come to mind when you hear CONFLICT IN THE WORKPLACE?

9. EXAMPLES OF CONFLICT IN THE WORKPLACE Being told what to do rather than asked Causes tension and employees become defensive Employees who have different communication styles One may need specifics, one may need the basics Shut down when too much or too little information Different behavioral back-up styles Some people avoid confrontation Break under pressure Unclear job expectations Conflict for the manager and the employee

10. CAUSES OF CONFLICT Poor communication Leadership problems Irresponsibility Showing up late, not completing tasks Tension between coworkers Bad attitudes!

11. WHAT TO KNOW ABOUT CONFLICT Choose your battles How important is the dispute? Does it truly affect you, and is it a serious problem? Is it a one-time incident? Does it not really affect you? Let it pass. Expect conflict Natural to occur Don’t fear it Learn to spot the symptoms early and see opportunities to resolve it Listen actively Never interrupt the other party Listen and try to understand what the other person is saying

12. PASS THE PAPER! DO NOT REPEAT ANY FACTS STATED ON THE PAPER 1 st Pass: Write one fact you remember about the presentation 2 nd Pass: Write a question about something you learned today 3 rd Pass: Write the answer to the question 4 th Pass: Write one fact you remember about the presentation 5 nd Pass: Write a question about something you learned today 6 th Pass: Write the answer to the question