1. Knowledge needs analysis overview and portal demonstration Gillian Flett gillian.flett@nes.scot.nhs.uk Dr Susan Lindner susan.lindner@nes.scot.nhs.uk

2. Uncovering the knowledge needs of staff caring for older people Care home visit Community of practice consultation RCOP workforce strand: Information specialist employed Questionnaire circulated Key stakeholder interviews conducted Care home visit Initial consultation Knowledge needs analysis

3. The information landscape

5. Alzheimer’s and dementia Advance care planning Continence Falls and fractures Healthcare associated infections Independent Living Medicines management Mental Health Nutrition Palliative care Tissue viability Stroke What do you need to know about? What types of information do you want? Legislation and government publications Policies and guidelines Standards Information for service users, their carers and families Organisations Communities Books and journals Evidence summaries Benefits Disability aids and independent living Housing Safeguarding older people Legal rights Continuing Care Regulation and inspection Service Improvement

6. Online knowledge services

7. www.knowledge.scot.nhs.uk www.ssks.org.uk www.knowledge.scot.nhs.uk/olderpeople www.ssks.org.uk/olderpeople

8. Getting knowledge into action – Developing the workforce

9. Knowledge brokers Getting knowledge into action Communities of practice – facilitation skills How to find, share and use information (further information available - http://www.infoliterac y.scot.nhs.uk ) http://www.infoliterac y.scot.nhs.uk Sharing knowledge with service users, their carers and families Basic IT training – NHS ELITE (further information available - http://www.knowledg e.scot.nhs.uk/nhselite. aspx ) http://www.knowledg e.scot.nhs.uk/nhselite. aspx

10. Get in touch We want your feedback – how can we make this online service better for you? – Join the virtual steering group How can you help us spread the word? – Book a free online training session or demonstration – Order some free promotional materials Get involved with our ‘Knowledge Into Action’ programme