1. Business Preparedness: Best Practices 7 Steps to Protect Your Organization Against 21 st Century Threats

2. 1. Conduct a threat assessment

3. Threat assessment Assess each office location separately: –Geographical –Internal –External –Historical

4. 2. Create emergency plans

5. Emergency plans Emergency response plan: –Evacuation –Sheltering-in-place –Designation of roles & responsibilities –Turning off HVAC –Review building management’s plans – gaps?

6. Emergency plans Business continuity plan –Minimum requirements for continuing operations –Alternate work location / telework considerations –Alternate vendors –Contact lists (employees, customers, vendors) –Recovery strategy and responsibilities

7. Emergency plans Crisis communications plan –Who is your designated media spokesperson? –Who will communicate with employees and how? –How will you update customers? –How will you proactively manage brand and reputation?

8. 3. Create a trained crisis team

9. Crisis team Define roles and responsibilities Choose suitable personnel Train: –Protocols, e.g. Read, React, Recover –How to respond to a range of threats

10. 4. Share access to critical plans

11. Shared document access Floor plans, emergency contact lists, BC plans and emergency response plans One central repository “in the cloud” Permissions-based access

12. 5. Set up emergency notification system

13. Emergency notification system Incorporate more than one mode of communication Enable responses to be collected and sorted – who needs help? Ensure system can be deployed simply and quickly Keep contact information up to date

14. 6. Practice regularly

15. Practice More than just an annual fire drill! Tabletops to assess response to different scenarios Office-wide shelter in place and evacuation drills Exercises and refreshers for crisis team members

16. 7. Stay up to date

17. Stay up to date Preparedness is an ongoing exercise Keep abreast of current trends and threats Find expert sources of information you trust Review plans regularly Review threat assessment annually

18. Web based plus iPhone & Blackberry Access

19. iPhone Emergency Contacts

20. iPhone Your Company’s Crisis Plans

21. iPhone Threat Response Protocols Protocols and information to help take action in a crisis situation.

22. iPhone Stay or Go?

23. iPhone Stay or Go?

24. iPhone Stay or Go?

25. iPhone Stay or Go?

27. Questions?