1. Jody Glidden Tommy Jiang Tim Knell Hyesung Park Instructor: Dr. Zoya Kinstler Teaching Fellows: Basem Neseim and Stanford Chibanda 5/7/20111

2. 2 North America Region Medical EquipmentQuality Leader Networks Investment Information and Communication Technology Organization (ICT) Sales and Service

3. A leading information technology consulting firm Talent Management Systems Affordable Integrated Scalable Secure Extensible Efficient System Deployment 5/7/20113 About RapidTalent Consulting Cambridge, MA

4. 5/7/20114 RTC and ITIL Service Strategy Service Design Service Transition Service Operation Continual Service Improvement

5. Better align pay with performance Provide better internal mobility Provide more effective training and development 5/7/20115 Business Problems Proposed Solution Implementation of a Talent Management System  To help to reduce risk in critical roles  Improve employee productivity and retention  To uncover gaps in employee skills and training

6. 5/7/20116 Business Requirements

7. 5/7/20117 Business Processes PR- Performance review SR-Salary review HS -Hiring support SG -Skill gap analysis

8. More skilled workforce Less employee turnover as a result of higher morale, upward mobility, and clear performance expectations Lower cost of hiring Annual cost of hiring: $3,735,000 (15% turnover at $4150/hire) Cost of hiring with RapidTMS in place: $2,520,000 (12% turnover at $3500/hire) Annual cost hiring savings: $1,215,000 5/7/20118 Business Benefit Justification 1.Cost for RapidTMS including Customer support ($5.00 x 6,000 = $30k) 2.Initial set up ($10k) + Customization of colors and logos ($20k) + Integration with HRIS ($170k)

9. 9 Success Criteria and Metrics

10. 5/7/201110 System Functions and Components

11. 5/7/201111 RapidTMS Implementation Architecture

12. 5/7/201112 Module Diagram

13. 5/7/201113 Data Design and Management

14. Data Flow 5/7/201114

15. 5/7/201115 System Deployment

16. Project Timeline

17. Skill/Role Dictionary Marketing System Maintenance Upgrades Enhancements Internal Billboards Awareness and Educational Broadcast Emails 5/7/201117

18. 5/7/201118 User Enablement

19. 5/7/201119

20. 5/7/201120

21. 5/7/201121 Risks, Constraints and Limitations X Point-to-Point Connection Failure Quick Restore Service Course Suggestion: Commercially Available Course Libraries Provide Relevant Information Human Factors HRIS

22. Thank you. 5/7/201122 Questions & Answers

23. 5/7/201123

24. 24 Hiring Cost Breakdown ItemsHiring CategoryBefore After (Estimation) Advertising External 20% (10, 10) 14% (7,7) Internal Agency and search firm fees External 21% (11,10) 17%(10,7) Internal Referral bonuses External 4%(1,3) 7%(2,5) Internal Travel External 4% (3,1) 3%(1,2) Internal Relocation costs External 26%(14,12) 15%(9,6) Internal Company recruiter costs External 21%(9,12) 17%(8,9) Internal Miscellaneous External 5%(2,3) 27%(13,14) Internal 5/7/2011 Miscellaneous: Testing, reference checking, hiring unit staff time, administrative support, other minor expenses.

25. 25 Effective Training Hours vs. Unneeded Training Hours 5/7/2011